Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex very helpful and knowledgeable explaining issues”

Helpful Report

Posted 2 years ago

Thank you for the review - we appreciate the feedback which will be passed to Alex.

Posted 2 years ago

“Very speedy response. Lovely engineers, very friendly and got my oven fixed”

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Posted 2 years ago

Thank you for the lovely review - the team really appreciate the feedback.

Posted 2 years ago

“Excellent service, the engineer was very polite and obliging and knew his job. Would use it again if any white goods go wrong.”

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Posted 2 years ago

Thank you for the review we really appreciate the feedback.

Posted 2 years ago

“I feel that the overall service was very poor. Having paid £85 up front as Glotech preferred, the day organised (Friday 10th March) was cancelled due to illness of the technician. The re-organised date (Tuesday 14th March) was equally disappointing as I was unable to receive notice of the technician’s arrival due to a bad phone signal. Although a Glotech lady called me again at 12am to say that the technician had arrived at my address, he didn’t wait for me to meet him despite assurances from the lady that she would ask him to. I think that if I have the patience to wait four days due to a cancellation from Glotech then Glotech should have the patience to wait half an hour for me to meet with their engineer. Also on the Friday I had any possible absence by me covered by my landlord but he wasn’t able to cover me on the Tuesday. I think it is unreasonable for Glotech to expect working people to cover times when there is no guarantee of a Glotech engineer’s arrival. When an engineer arrived on Thursday 16th he discovered what the problem was but my experience of the preceding days prevail.”

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Posted 2 years ago

It is very disappointing when any member of a working team is off ill and the impact it causes however these situations cannot be avoided we have apologised for that - your appointment was remade. due to the illness several of the engineers appointments were affected and obviously if the engineer waited for half an hour at the property of customer it would mean that as the day progressed he would not be able to attend other customers who also had bookings and were waiting - we do understand this was frustrating for you and apologise for the inconvenience however the engineer did attend to complete the repair on the second appointment which you were not home for and so he came back on the third booking and as you said he did diagnose the problem. we feel that 1* is very harsh given the circumstances we do however thank you for the feedback.

Posted 2 years ago

“Couldn’t fix the problem went away to check and said was going to call us back .. but never did .”

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Posted 2 years ago

“Excellent service. Immediate phone response. Engineer booked immediately. Instant diagnose of fault. Immediate order of new part. Call to say part obtained, and New appt. booked. Engineer fitted new element very speedily and tested oven. All worked. Again excellent service. Wish every company worked liked yours. Will book you again if and when we get any more problems. Thanks very much . D & J”

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Posted 2 years ago

Thank you for this lovely review we are very proud of our team both in the office and in the field - thank you for the feedback.

Posted 2 years ago

“Very efficient with speedy response and repair time. However very expensive. The repair took less than 10 minutes and total cost was £170”

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Posted 2 years ago

Thank yo for the feedback and taking the time to raise the review

Posted 2 years ago

“The Engineer arrived promptly and diagnosed and fixed the problem very professionally”

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Posted 2 years ago

“so far so good as we are now waiting on a replacement dishwasher to be supplied by Glotech. Technician who came to repair old one was on time and explained the reasons why the machine was not working showing evidence of calcinated pipework. He sent cost of replacement parts but advised that difference between cost of new parts and a new machine was quite small. We decided to go for a new dishwasher via Glotech. Glotech then halved the initial cost of the callout charge as only one visit was made. Very good service and await delivery of new machine within the estimated period.”

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Posted 2 years ago

thank you for the feedback in the review, it is very sad when an appliance is BER we do hope that your new appliance gives you many years of great service - thank you

Posted 2 years ago

“The engineer was polite, efficient and made the whole experience easy, so glad I chose Glotech”

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Posted 2 years ago

Thank you for the valued feedback.

Posted 2 years ago

“The engineer came decided it was the compressor and that a replacement Fridge Freezer would be the best idea. He said someone would ring in two hours and also some quotes sent by email. No phone call no email. I phoned I emailed. Nothing. Then I get a automated email asking if I was happy with the work done! I would really like to get my call out charge back.”

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Posted 2 years ago

“Javid called on time and was most professional as he talked me through the repair of my Neff oven. I would definitely use Glotech again. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for the feedback which will be passed to Javid

Posted 2 years ago

“Excellent communication. Had to wait for parts but only 1-2 days.”

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Posted 2 years ago

thank you for the feedback - apologies that the particular parts you required were not available on the engineers van-stock to complete a first time fix. Thank you for taking the time to complete the review.

Posted 2 years ago

“Very efficient service.”

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Posted 2 years ago

Thank you for the review and feedback it is really valued by the team

Posted 2 years ago

“We had a technical problem with our appliance.glotech sent an engineer who advised it was more costly to repair than to replace. He ordered new appliance and it was replaced the following day .what a service”

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Posted 2 years ago

Thank you for this lovely feedback - we really appreciate the review.

Posted 2 years ago

“We had a new motor fitted to our washing machine and we were very happy with the our experience dealing with your Company. Your engineer, Gavin, was very helpful and friendly and the job was done professionally. Thank you.”

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Posted 2 years ago

“The job was very brief, with the engineer inspecting the machine and saying that we would be as good to buy a new machine due to the parts cost.”

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Posted 2 years ago

“Andrew was cheerful and efficient and solved what was , in the end, simply a hairclip behind the filter. Altering the date of the visit twice by email was a problem for me. A phone call would have been better. That would have been 5 star service.”

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Posted 2 years ago

Thank you for the feedback and the review - we do understand that it is frustrating for customers when we have to change the diary - I do apologise that you did not receive a call to notify you. I am so pleased that Andrew was able to resolve the issue - its always amazing how some very small things like hairclips and screws can have such a big impact on our domestic appliances... Thank you again.

Posted 2 years ago

“Alex was very efficient, knowledgeable, friendly and very polite. Great job Glotech.”

Helpful Report

Posted 2 years ago

Thank you for the review and the feedback which will be passed to Alex

Posted 2 years ago

“Thank you - good service”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews