Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,801 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use them Scammers! They say they will help you and repair it. You pay for the 1minute visit where the guy tells you cannot be fixed, or could be done by external company at very high cost. But! Do not worry! They have great discounts for new appliances instead!!! S C A M M E R S ! ! !”

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Posted 1 year ago

“AVLOID. Terrible customer service very unhelpful. The one star reviews now make sense.”

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Posted 1 year ago

“Do not use, they don’t show up, don’t call to check either so you’re just sat at home all day waiting for them. Won’t be using again ever.”

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Posted 1 year ago

“Absolutely brilliant service, , booked an appointment straight away, brilliant engineer who fixed our dishwasher and also gave us some great advice. Thank you so much, we will definitely recommend you and always use your company now”

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Posted 1 year ago

“Absolutely unprofessional. We are family of 7 with a disabled and elderly parents. I have been paying 13 per month for washing machine repair insurance. It's been a month since we have been going through replacement they still charging me for delivery and installation. I booked a slot for Monday when I called they said its for Wednesday you have miss understood. I took a day off from work I called to check what time in engineer coming and they told me unfortunately not Wednesday he will be cuming Thursday. I would not recommend anyone to go through this if I saved those £13 per month should have saved enough to replace it myself without chasing them and going through all this hassle”

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Posted 1 year ago

“Hashim was excellent. Called ahead to let me know what time he was arriving and was here on time. Efficient, tidy and sorted out the issue and checked everything was in order.”

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Posted 1 year ago

“I contacted Glo Tech for the first time and Maria was amazing from start to finish! She is very knowledgeable, she went above and beyond. Will definitely use Glo Tech again. Thank you.”

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Posted 1 year ago

“Service is not good, I haved problem with washing mashine maked voice man come check may 9 now is okay wee can to used is be work good. Next day washing mashine is not more spin, call to service say maked new apoiment and steel nothing. Service taked money and don't do job. Not happy whis service!”

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Posted 1 year ago

“Engineer came look at fridge as I reported I Had a leak on the bottom left corner, he looked in the fridge said Nothing wrong after less than 5 minutes, I charged me over 112£ Called company back as leak continued, engineer come the next week pulled out the fridge, daisy Had a leak in the pipe, that he does not fix this, & I had to get a ply. Called on outside plumber? He replaced a small washer at the bottom of the fridge in the back, no Leak in the pipe, I called the company explaining the situation, while they were sorry could not refund the full amount as it was their call out charge, but they offered me 12£ Not happy with the service at all. Would not trcommend”

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Posted 1 year ago

“A scam do not use”

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Posted 1 year ago

“Really poor service . I booked a week in advance for no one to turn up ! I rang customer services complete waste of time. Would no recommend this company”

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Posted 1 year ago

“This was my first experience with GloTech and I have to say they were amazing. From the very knowledgable and helpful Peter who answered the phone at 9.30am and booked my engineer visit in, to the very capable and helpful Alex who arrived around 1pm to try and fix my washing machine. The quality of their staff, exceptional service levels and overall standards are a credit to the company. Alex sadly had to give my machine the last rites as both the control panel and motor had gone. He worked carefully and methodically through the issues, was tidy and respectful of our home and I can’t fault him in any way. Alex even asked the office team to contact me to discuss a replacement which they did only half an hour after he left. From my experience I can highly recommend Glotech.”

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Posted 1 year ago

“Great service. Prompt, efficient and fixed the problem.”

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Posted 1 year ago

“Very happy with the service the engineer explained everything well and completed the repair in good time after acquiring the part. His work was tidy and he was very polite”

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Posted 1 year ago

“Cover with D&G, but when I contacted them , their agent cancelled the visit, so I was told to 'Pay and Claim' where I find and pay for the work to be done and claim it back, after getting authorisation from D&G. I found Glotech on Tuesday afternoon, which I thought were in High Wycombe, (it was St Albans, but closer than Gloucester where the D&G agent was!) and the engineer came Thursday morning! He diagnosed the issue, which needed three components and gave me the costing. It took me another three days to finally get authorisation because D&G have done away with their email address for customers, and I was being sent round the houses with a phone number to call! Finally got the permission, told Glotech and paid for the parts, one of which had to be ordered. Parts came quicker than expected, and the job was done last Friday, three days earlier than the booking as I had a cancellation. Glotech have been great-keeping me informed, helpful, and eager to please. Can highly recommend them! Definitely worth 5 stars!!”

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Posted 1 year ago

“Really fast and good service!!! Would highly recommend.”

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Posted 1 year ago

“Having made an online appointment it was cancelled and I was told to phone and rebook. I did this on and off all day but no one answered my call. I have now booked with another company.”

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Posted 1 year ago

“1st appointment cancelled at last minute , waited in all morning for the 2nd appointment to be told that the engineer couldn't park his van!! We live near a main road in Scarborough! No apology from anyone. Wouldn't recommend and won't be trying to use them again!”

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Posted 1 year ago

“The engineer was very polite and cheerful. He sorted the job out for me quickly and without any extra charges. To a pensioner like myself that was really good. I would have no hesitation in using glo tec again and will recommend to others. Thank you.”

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Posted 1 year ago

“Engineer had to come out three times. The margin on parts is extortionate. First visit the engineer was here for about 5mins without actually looking inside the appliance (an oven) to basically confirm my description of the issue. Ordered wrong parts which was ascertained on the second visit when he actually opened the appliance up, so third visit for the fix, of which I am not impressed by end result (CPU board with clock display which is now a bit wonky). Oh and I am still waiting refund for the parts I unnecessarily paid for (which were c.50% more expensive than if I went direct to manufacturer). In short, looked like good value, but underlying it cost me more than a new oven with an underwhelming fix. I suppose I can still cook with it, but I won't be using them again.”

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Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,801 reviews