Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,822 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,822 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing service. They do not get engineers to diagnose faults so my built in oven was diagnosed over the phone. They basically have sales people who take money and one off fee but do no follow up admin re parts and appointments. Finally engineer arrived. He was fully qualified and knew what he was talking about but could not do anything as the fault was misdiagnosed. I would not recommend Glotech.”

Helpful Report

Posted 10 months ago

“Unfortunately we did not have a good experience with Glotech Repairs. The engineer who came round to repair our fridge/freezer did not seem well trained. He walked through house with shoes before we could object. He told us information that was incorrect and said we needed another engineer to come round when fridge/freezer was defrosted, but that it was an easy fix. We rebooked only to be told after defrosting our freezer for 48 hours that the engineer’s vehicle had broken down and we would only get another appointment in 3 days. When a new engineer arrived 3 days later he immediately said the freezer was not repairable and would need replacing. Question - why were we not told this by the first engineer. We had already paid the £100 fee (apparently this is standard call out fee), but did not get any resolve. The office staff were very helpful, but engineer we received was not competent.”

Helpful Report

Posted 10 months ago

“Can't praise enough....had Glotech out recently to repair washing machine, tumble dryer and now dishwasher...that's the 3 done for now! Efficient, fast service.. Thank you!”

Helpful Report

Posted 10 months ago

“I was appalled by the inability of Glotech ( Selby) to attend my fridge freezer break down for a week . I had called out an engineer on 11 th 0ctober as it was making intermittent loud ‘ticking and knocking noises’ . The engineer could not find anything wrong and asked me to ‘record’ the noise . Not possible as ‘ intermittent throughout the day . I was charged £74 but he said that if it was worse I could call them again and no charges . Less tha 3 weeks later Sat 26 th Oct late in the evening I noticed the freezer was not working. Unable to contact them until 9 am Monday 4th I was told no one would be available until the following Monday ( one week ).!! Almost everything in the fridge was unusable and ALL the freezer food . You advertise ‘ Same day /Next day service . DO NOT use their services qfor fridges or freezers . Disgusted!”

Helpful Report

Posted 10 months ago

“Highly recommend Glotech. Our fridge freezer was repaired the next day. From Tasha booking our call out and Callum repairing we were kept informed re appointment. Excellent company.”

Helpful Report

Posted 10 months ago

“Nobody turned up I waited in all day and nobody had the manners to contact me, so frustrating and so I am still left with a broken tumble dryer.”

Helpful Report

Posted 10 months ago

“The service I received from your company when my oven fan motor broke was excellent from my first phone call to the engineer coming out every one was so helpful ..The part got ordered & was fitted with in a week ..The price for the call out wasn’t expensive for the service I received .. I would highly recommend Glotech ..”

Helpful Report

Posted 10 months ago

“Appalling service and customer service. Do not use or trust them. I have spoken them every day this week and told something different about my washing machine repair which is still not done, having paid for the part which is missing. The lack of communication is disgusting. And when asking about what is happening, they don't accept any blame just pass the buck. Apparently I have to wait until mid next week for any resolution, despite spending over 100 pound on the part which they cannot find.”

Helpful Report

Posted 11 months ago

“Similar story to many customers. Happy to take £112 for a 5 minute visit and then call within 30 mins and say they cannot get the parts and have 'closed the repair' without any apparent effort to source a suitable alternative. I have located the key part with a simple Google search and will end up carrying out the repair myself.”

Helpful Report

Posted 11 months ago

“Waste of time didn’t turn up and didn’t bother informing me. I value reliability. This company does not! Loss of a days wage and no repair done. When I called to see where they were, an uninterested response, “Mmm, well we were just fully booked”. Really! Well I received a confirmation of booking email. Obviously their time is far more valuable than mine. Not a good sign of this company who does not think or bother to inform customers.”

Helpful Report

Posted 11 months ago

“Sadly my experience is the same as all the other 1 star reviews. Terrible service! Wish I had seen all these reviews previously! We will be reporting this firm. Charged us and left, within a few moments of using the washing machine the appliance starting smelling of a burning smell. We called and they wanted to charge double to come back! We asked for a refund and they said we needed to pay for a 3rd party to prove that what they did was at fault! Outrageous! WARNING!! DO NOT USE THIS FIRM! They don't deserve your hard earned money!!”

Helpful Report

Posted 11 months ago

“Excellent service - dishwasher was fixed within 24 hours - booked online - no hastle - very knowledgeable engineer who brought the right part first time after we had explained the fault within our booking”

Helpful Report

Posted 11 months ago

“Thermostat on my 2yo Neff oven stopped working so phoned local Beverley Appliance Repairs (I thought) on 16th Sept. I had in fact been patched to the ?parent Glotech. Was told that the part (very small) would probably be on the van when the engineer arrived (23rd Sept). It wasn't. It had to be "sourced". I sourced one online in about two minutes but had paid the call-out charge by then. Eventually "sourced" and fitted on 14 Oct. Seems to me there is quite a bit of subterfuge here too, On Glotech front page there are ten 5-star reviews. That is all. Further investigation reveals all those like mine, which will never appear. Nothing wrong with the engineer and the people on the phone pleasant enough, but the glibness with which all concerned parried all my complaints and comments lead me to think they are very experienced at it. A month to get a thermostat fitted? Not again.”

Helpful Report

Posted 11 months ago

“We had an excellent service from Glotech a few years ago so immediately thought of them when we needed our oven fixed. This time someone turned up, turned the oven on, stared at it for just under an hour and charged us £130. We expected the faulty part to be ordered and installed but were told that it was unavailable and there was nothing they could do. We found the spare part easily online. Do not use this company. They can no longer be bothered to help their customers.”

Helpful Report

Posted 11 months ago

“Scam! Charged £100 but did absolutely nothing for my microwave”

Helpful Report

Posted 11 months ago

“I was scammed!!! Came and did absolutely nothing (He just opened the fridge door) "Sorry this brand can't be repaired. " Asked me to pay £85 On the phone, I was asking the type and brand I have and was told that they can repair it. 👎”

Helpful Report

Posted 11 months ago

“Terrible absolutely terrible and dishonest to boot. I phoned and asked a simple question. How much to change a heater element on my washing machine. Gave the make and model. "£125.94 for the labour plus spare part." How much is the spare "£110". Ok so you can do the job for under £250 "Yes". Booked an engineer who turns up. I ask, before we start can we confirm the price. " Oh I know nothing about spare parts I haven't got any they need to be ordered" ??? But I was specific about what I wanted done and expected it done that day!! Anyway he puts his meter on it and confirms what I had already confirmed the the heater element needed replacing!!!! He asked for the labour charge up front which I stupidly paid. Nothing for a day so. Onto customer services!! it gets worse. "Oh yes the engineer attended and said it needs a new element!!!" Anger welling up now!! I know I said I told you that on the initial phone call. "Anyway to proceed we need to order the part for which you need to pay for now so we can order it which is £152.94!!!" How stupid of me to think the engineer would arrive with the part and fit it. Hang on the quote for the part was £110. "We have no record of that (how convenient). Well as you have frustrated the agreement will you refund the labour charge as no work has been done so I can go elsewhere. "No the engineer attended the property" So you are scamming me for around £50 as the options are to lose the labour charge or pay the inflated price for the spare from £110 to £152. "You need to pay" They were not interested in the original quote whatsoever. Customer services were diabolical. Anyway the bottom line is that I am giving everything to trading standards, Check a trade, and anyone else that uses their service.”

Helpful Report

Posted 11 months ago

“Absolutely a terrible service I booked out an engineer for an LG American style fridge freezer it took 3 days for him to come, he said it was the fan,this took another 5 days before they replaced it, he wrongly forgot to connect one of two wires of the fan causing the whole unit to shortout, it took another 3 days to check it was put in incorrectly and another 5 days to order yet another fan, only to find out it was diagnosed wrong and still not working as the fan was not the issue. We called customer service at least 5 times who didn't care at all they wanted another £140 to try re-gas the unit. I have asked for the refund of the fan as this was not needed still waiting….I then called the manufactured who fixed the fridge freezer on first visit which took 24hrs, it did not need re-gassing. DO not use this company they have poor customer service and terrible engineers who do not care about repairing your equipment, this company is likely to cost you more with unprofessional work or time lost waiting on them. NO STARS !!! DO NOT USE THEM!”

Helpful Report

Posted 11 months ago

“Very efficient service and I was impressed by the friendly explanation of what the engineer was doing.”

Helpful Report

Posted 11 months ago

“Today, 02/10/24 , I was telephoned to say that the washing machine that I had ordered would be with me within 30 mins. True to their word this actually happened. 2 engineers arrived installed the new machine and removed the old. Total time less than 25 mins, including ensuring that new machine actually worked. They also cleaned the area where the old machine had lived before installing the new. Could not ask for better service than I have received from Glotech. ,”

Helpful Report

Posted 11 months ago

Glotech Repairs is rated 4.1 based on 4,822 reviews