Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,801 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company for repairs - they take your money upfront so you are stuck with them. For a company operating in the 21st century they don't understand the concept of a courier service. Our dishwasher is now an experiment for all sorts of growing bacteria. I hope I live to see the repair carried out.”

Helpful Report

Posted 11 months ago

“They didn’t bother to turn up or have the good manners to ring and say they weren’t coming. Rubbish or rather non existent customer service. I’ve booked a different firm for tomorrow”

Helpful Report

Posted 11 months ago

“Did not reply to calls after failed to repair could not get part wanted to sell me new machine. Strange went on line got parts in 48 hours. Still waiting for reply to my phone calls”

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Posted 11 months ago

“Danger in the small print with Glotech Danger in the small print with Glotech. DANGER. DO NOT USE Glotech for older appliances. Heres why. I have an expensive and brilliant old Falcon cooker. I paid Glotech £100 + any parts to fix it. Glotech know exactly which parts to replace. Glotech said they cant get the parts. Old parts are available...just not through Glotech. Glotech policy is not to provide part numbers for appliance they cant fix. Grrrr. The question is, are the parts actually obsolete or simply that Glotech lost their Falcon authorised repair status? Makes me wonder. Should may you find another supplier? You dont need the trouble. Has Glotech lost their Falcon authorisation? Thats why they cant give out the part numbers? Do Glotech buy all their parts on the grey market? Who knows? I'll phone Falcon. In themeantime, for quality old appliences. do not use Glotech. Actually their reviews are dropping...Is Glotech in trouble? Does that mean all their warranties are useless. You can do better, Go elswhere.”

Helpful Report

Posted 11 months ago

“No repair of fridge/freezer but still charged £112. If the unit is unrepairable the call out fee should be either cancelled or substantially reduced. They charge the equivalent of about £500 per hour, does anyone honestly think this is justifiable? They are appliance fixers not brain surgeons.”

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Posted 11 months ago

“The service was excellent lovely engine and great value would recommend the to any one”

Helpful Report

Posted 11 months ago

“Do not use this company. After charging £84 for spending 10 minutes to look at our dishwasher, they said we needed a new heater and controller. Knowing that both failing was nearly impossible, I found the time to do the repair myself. The controller which they were going to charge £137 for was in perfect working order. The heater (£30) (£40 from them) only had failed. They even had the front to write on the invoice that there was no power from the controller to the heater. An utter lie.”

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Posted 11 months ago

“Excellent service all round. Appointment made easily and quickly. Engineer arrived on time. Sorted the problem very quickly and advised me on best way to defrost the fridge freezer - which was the solution to 3 problems I had. I would certainly recommend them.”

Helpful Report

Posted 11 months ago

“Turned up, diagnosed issue, told me they would return to fix. Called me two days later to say they could not fix and were keeping my money. Left my appliance with exposed wires! When I called to complain they terminated my call twice! DO NOT USE! They can't say they can't locate the booking like all the others their reference is 1183539”

Helpful Report

Posted 11 months ago

“Excellent service. Problem sorted, even with a difficult model, and I didn’t have to wait for parts as the technician brought the likely part in advance based on my description of the problem.”

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Posted 11 months ago

“George was very efficient and found the problem with my washing machine very quickly. I would use Glotech again. Many thanks Jen”

Helpful Report

Posted 1 year ago

“"Cowboys"! Nothing short of this. My dishwasher was not heating. After barely 10 minutes spent on the machine, the engineer said (and wrote) that I would need a new controller AND a new heater. Glotech (Ben of Lovegrove Engineering/ Essex Branch) insisted on payment for both in order to proceed. Indeed the engineer even wrote that there was no power to the heater so justifying the new controller as well as that the heater was not working. Knowing that the two both failing together would be incredibly unlikely, I decided to do the repair myself. My first discovery was that there was good power to the heater so what they had written was completely false. The controller was in perfect working order. Note that the controller costs £137 whereas the heater was £30 (£40 if from Glotech). I have therefore paid £84 for a call out that created an invoice for further work under false pretences so am thankful that I went no further. I offered Tasha of Glotech Essex the opportunity to refund me in the hope that this lack of integrity stopped short at the engineer. No such luck. No response now four days after my email. After phoning George of Glotech main office he said that someone would get back to me. Although he had only an hour on a Friday no one came back to me even to say that they would need a few days to get to the bottom of it.”

Helpful Report

Posted 1 year ago

“Crooks. Do NOT use.”

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Posted 1 year ago

“A disastrous experience from beginning to end. I would not use Glotech again under any circumstances. Everything went wrong from the initial visit by an engineer through to trying to get my money back from them.”

Helpful Report

Posted 1 year ago

“Friendly and knowledgable staff on both visits. Recommended”

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Posted 1 year ago

“I had excellent service from the Glotech engineers who attended, particularly Paul who came twice. He spent some considerable time assessing and solving the problem with my American fridge freezer, which appears to have been successful. He also arranged for return and reimbursement of an unused part. Service team were always friendly and helpful”

Helpful Report

Posted 1 year ago

“Engineer came and Check the Fridge first he told me can fix it after don’t waste your money buy new fridge 2 minutes spent time he never try after £100 charge from me with out noting I received email invoice £84 he changed me Extra money I never recommended this company agin.after I went read all reviews one 🌟 same done every where engineer never done the job charged money VERY CARE FULL”

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Posted 1 year ago

“PLEASE PLEASE DO NOT BOOK THIS COMPANY ENGINEER CAME AND ONE MINUTE CHECKED BUY NEW FRIDGE BUT HE CHARGED £100 NOTHING HE DONE VERY POOR , I NEVER 👎 EVEN GIVE ONE START , 👎👎👎👎👎👎👎👎👎👎👎👎👎👎 EASILY MAKING MONEY WITH OUT WORK”

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Posted 1 year ago

“The engineers, Andrew and Danny, repaired my washing machine and were very friendly and efficient. I would recommend their professional service.”

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Posted 1 year ago

“Couldn’t NOT recommend these people enough, it was a complete waste of ten minutes to be told to try to defrost or buy a new one, customer service was utterly useless, the engineer was only concerned about taking payment and leaving as quick as possible! Had another company find the fault and was fixed same day and were LESS EXPENSIVE!”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,801 reviews