Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.76

4.8 Rating 3,612 Reviews

93 %

of reviewers recommend Global Van Solutions

4.8

Based on 3,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never go with global Van's all there after is your signature then your money worst company I have ever dealt with cost me thousands.”

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Posted 7 years ago

“You guys are a 10 in my book this has been a great experience .I have add a total of 3 new vans to my fleet thanks to the smooth service I have gotten. I am hard to impress as I own a car dealership in the USA , but you guys did it . I priced other places and got the run around on time lines, higher prices and had to beg to even get a price quote . The process of getting the van converted was so easy . In closing I would say don't loose Marc Pearne he has been great to work with and people like him are very hard to find .”

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Posted 7 years ago

“I have to be honest, you and your company are at least a 10, I have been looked after from the very first conversation with Jack, every step of the way I have been kept fully informed of how things are progressing, every promise was kept, the van is fantastic and has lifted my profile with my workers and customers. A big thank you to Global Vans Kind Regards Steve Maxwell Ultrawarm Roofs”

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Posted 7 years ago

“Simple and easy way to buy my Van , got messed around at the dealer and Jack sorted me out. Would recommend”

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Posted 7 years ago

“Very happy with the new van, fully recommend it to other people I have told my boss to get van from you.”

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Posted 7 years ago

“10 out of 10 Thank you for great service and great customer care We would highly recommend you.”

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Posted 7 years ago

“10 out of 10!! And the reason for the score is that you guys did a great job”

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Posted 7 years ago

“I would give a 10/10 to Charlie for his constant getting back to me on time and his attention to detail. Not Charlie’s fault but the van arrived without any ply lining but this is being resolved in July. I approached many leading companies who couldn’t even be bothered to get back to me when Charlie after lots of quotes and even chasing me in a very pleasant manner was the only one I would look forward to dealing with in the future.”

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Posted 7 years ago

“Really pleased with the van and the service that you and your colleagues provided in helping me get everything sorted. I will definitely recommend you highly.”

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Posted 7 years ago

“Verry nice site and very good offers”

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Posted 7 years ago

“Hi 10 out of 10. It was all so easy . And I like the way the payments were spread at the star t,so I didn’t feel like a massive lump of money was going out in one go.”

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Posted 7 years ago

“Thanks Kim. I was very happy with the service. Cory was great. Informative, helpful, not pushy just professional. Great value 10/10 Great service 10/10”

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Posted 7 years ago

“Absolutely brilliant service from Ben from Global vans, the Renault Trafic I have received is perfect for my job and I’m happy with everything. Thanks again”

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Posted 7 years ago

“This review was initially going to be 1 star as I hated the fact I was promised callback after callback and was being spoken to rudely! In fact, 5 stars for Global. I've talked to the MD Andrew, Sales Manager Tony and Ali who are all amazing people, lovely, polite and try everything to get it right! We ordered some vans from Global and we found the finance wasn't right and a few complications lead to them being cancelled. We wanted our deposits back but Andrew has explained that they have had to absorb costs etc. I would recommend people to go to Global for their next lease but ensure you check paperwork for name accuracy and make sure you understand the options of early return etc. We hope to see you soon as we're looking to expand our fleet! Kind Regards, Miles”

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Posted 7 years ago

“Wow, I really like your company and the sales team especially Marc Pearne who I believe should get the best award of the year. He's always ready to explain things and make sure that customers are happy. My van came before due date and was very happy about it I will definitely recommend Global Van to friends and families.”

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Posted 7 years ago

“WORST service i have ever experienced. I am not one to write reviews, but if i can help anyone avoid the nightmare i have had, taking the time to do this review is well worth it. My van had finally died on me and being self employed i desperately needed a new one as quick as possible, as everyday i was off the road i wasn't earning. The van i was after was a ford transit custom. I phoned around three companies, Globalvans, Vanarama and vans direct. I decided to go with Global mainly because the salesmen on the end of the phone was so helpful, and i was told they have the van on the ground and ready to go. I was going away for a week the following week, so i needed to get the ball rolling before i left. I was told if i pay the deposit that day, sign the required forms via email, all the paperwork would be taken care of whist i was away and the van would be with me within 10/14 days.....perfect. I came back from holiday and no emails or paperwork. I gave them a few days and called them and they said "apologies its a problem our end. we will sort and and be in touch". One week later i had heard nothing, so called them again. I got told they needed my bank details again as they sent them over wrong and that was the hold up. Once done i was told they will be in touch, once again....nothing. This went on for 5 weeks with very little contact apart from the odd email saying they will be in touch. Towards the 4th and 5th week i was calling them 3 to 6 times a day with a promise of a call back to get this resolved, rarely did i get that call. Half the time i was getting through to someone who really didn't give a monkeys and once i was even told i was lying bout certain emails. At the end of the 5th week i decided enough is enough and i wished to cancel my policy and go elsewhere, they told me someone would be in touch to cancel......it took me a week to cancel my policy and they said i wouldn't be getting my deposit back. I was fuming and demanded i get my deposit back after being messed about so much. I got told i needed to speak to the manager. It took me another week after calling about 6 times a day to finally speak to the manager. I eventually got my deposit back 4 weeks after cancelling the policy. I have never experienced such a poor service in my life. If you are a self employed tradesmen like myself id urge you to go elsewhere. This has cost me a total of 7 weeks off work unpaid, and with a mortgage a lot of stress. I Decided to go with Vanarama after this and i had a van in 2 weeks. The difference in efficiency was unbelievable.”

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Posted 7 years ago

“The van is ideal and couldn’t of asked for a better service if 100% recommend”

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Posted 7 years ago

“Totally incorrect to sell us a vehicle this way. they promised us the vehicle because it was available. 3 month waiting now!!!! No commercial follow-up. No Email. NOTHING We start paying the credit , and still not have the van It's a shame.”

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Posted 7 years ago

Hi Roberto, thank you for your feedback. I have arranged for the salesman's manager to give you a call this morning to update you on your order. I can see you ordered a stock Chassis Cab which then went on to have a bespoke refrigeration conversion built on it, as per our last conversation on the 30/4 it won't be complete until the first week of July.

Posted 7 years ago

“Global vans have been a nightmare. I ordered a van March 29th 2018 with a delivery date promise of withing 2 weeks. I received my van 5 months later in late August after many many emails and phone calls. When i received it it was not as it should have been. I had ordered a reversing camera and it was meant to be a genuine ford dealer fit. I got an aftermarket one. I told global vans quickly and they have not resolved it yet, June 2019. I am now dealing with financial ombudsman as global vans did not resolve this issue. The ombudsman has agreed that they have not supplied goods as described and I am in the process of next steps . The number of times I was promised a solution/ resolution or some action which then did not happen is unbelievable. Everyone I dealt with were always polite and courteous. But the process they use is just flawed so you are certain of only one thing, you might get the van you want when you want it. If you decide to make a purchase from these guys then before you do read all the reviews and take note of how many are verified when deciding what information to consider authentic. See how many follow my review in close succession and let that help you decide. Decide yourself I am not about to slag any one off, Ill just give you the facts.”

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Posted 7 years ago

“Great service and great communication from everyone i have dealt with. Would highly recommend them to anyone looking for a new van.”

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Posted 7 years ago

Global Van Solutions is rated 4.8 based on 3,612 reviews