Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,080 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Global vans have to be the the worst and most useless company i have ever dealt with. firstly they took our deposit on the promise of us receiving a vw crafter within 10-14 days. 16 days passed and after countless attempts to get in contact with someone who could help us, they told us we dont have the van we promised you and we were never able to get it. then another 6 days passed and countless phone calls and promises of a call back, finally we got in touch with a manager who said we can offer you another crafter but it will be an extra £200 a month on top of the initial price they quoted us. after telling them this was preposterous and out of order and i would like my money back. they promised it would be back in my account in 48 hours, 7 days has passed and after ringing up again to ask where my money is, they went on to make up more excuses to why its not been sent back to me. they have now said it will be back with me within 72 hours. A JOKE OF A COMPANY!! I WILL NEVER RECCOMEND OR USE THESE IN THE FUTURE!!!”

Helpful Report

Posted 3 weeks ago

Hi Bradley, thank you for your feedback. I've looked into your file and unfortunately there was some confusion our end on which finance company could fund this specific vehicle. Apologies that this wasn't spotted sooner. I can see your deposit has now been refunded. I hope we can supply you again in the future.

Posted 3 weeks ago

“Oh they’re fantastic at chasing you for an order but as soon as they have your business they don’t care how long it takes to receive your van! They hardly ever answer the phone or return emails. The vans are NOT IN STOCK at all. They are a broker, let’s be clear. The middle man. They have no control over stock. Very poor service once you’ve done the deal. Still not even had a date for our van and we signed over a month ago for a ‘stock van’”

Helpful Report

Posted 1 month ago

Hi, thank you for your feedback. If I can ask that you email sales@globalvans.co.uk with your name and/or order number i'll have a look into your case and try and help resolve any outstanding issues.

Posted 1 month ago

“The finance providers may carry out a credit check on you which could affect your credit score. No where does it says the credit check is a hard search. Thank you, Mark Moore.”

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Posted 2 months ago

“Don’t even bother compete waste of time they don’t even get back to you wasted weeks waiting for call backs id look elsewhere”

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Posted 3 months ago

“Not after the telephone concersation Rude.”

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Posted 3 months ago

Hi Kristian, thank you for your feedback. I've asked our Resolution's Manager to look into this and contact you directly.

Posted 3 months ago

“Waste of time . Waited a month for no joy. Paid deposit of 630 then heard nothing at all still waiting to hear to this day.flippin joke.”

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Posted 4 months ago

“Take your cash and don’t deliver disgusting”

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Posted 7 months ago

Hi, I can see you've now spoken to our sales manager and resolved the situation. Thank you for your business

Posted 7 months ago

“This is one of the most happiest time of my life I was able to get back after being ripped by my previous trader. I highly recommend Sharon Oneil to anyone who’s looking for a trader to help manage their account and make profit. My family trusts Sharon Oneil to take care of all our trading transaction needs. Sharon Oneil knowledgable, experience and he's attention to detail is why I turn to her with all my trading and mining account. Expect nothing less than top notch service from Sharon Oneil: SHARONRECOVERINGEXPERTS @ Gm ail . co m Whatsapp. +44 7438687236”

Helpful Report

Posted 8 months ago

“The van was great and purchasing it was easy but when it came to the end of my contract nobody wanted to know. Couldn't get any help or call backs to sort out getting the van sold when the contract finished. I wish I never dealt with this company.”

Helpful Report

Posted 9 months ago

“Horrible experiance with globalvans Needed a van fast and they promised me it can be done First they told me 7-10 working day and i paid a hidden cost of 630£ only told about this at the last second. 3 Days after paying they told me van will be delivered in 3 weeks they lied just to get the sale. I canceled that same day and they charged me 630£ and they delivered the van all the way to my house even thou i canceled 3 weeks ago Then they charged me again im £1260 down.Have to sit around a call and fight with people to get my money back all i got from globel vans is drama and issues If they treat me this way, think what you gonna go throw if something goes wrong with your order Tried to get ahold of them they ignore you and say they will call you back never do Stay far far way very unprofessional”

Helpful Report

Posted 9 months ago

Hi Chris, thank you for your feedback. I can see you placed your order on the 24/9 with a 2-3 delivery timeframe. On the 11/10 you decided to cancel the order. We then processed the cancellation with the supplying dealer and finance company.

Posted 9 months ago

“Worst experience in my life. Don’t recommending”

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Posted 10 months ago

“Poor service ! Employees don’t get back after we send a request . Looks like you lot running a vegetable market .”

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Posted 11 months ago

“You just keep going round and round on this website. Frustrating, why would you spend thousands on a truck you can't see......”

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Posted 1 year ago

Hi, sorry to hear that you couldn't find what you were looking for, please feel free to call us on 01179625314 or email sales@globalvans.co.uk and we'll try and help.

Posted 1 year ago

“I'm afraid I'm not very impressed with the customer service I received from Arun at Global vans. I have been speaking to him to get a quote for a new van. When I asked various questions between the different types of finance options, he came across as patronising and unhelpful with his answers. He sent me the wrong figures on one quote and was reluctant to send me amended quotes as he was just about to go to lunch ? When I said I wanted an hour to digest the quotes and come back to him, he became argumentative and told me '' maybe the vans not right for me '' ? Sorry Global, I will be ordering from another firm.”

Helpful Report

Posted 1 year ago

Hi, thank you for the feedback, I have passed this on to the relevant department. I hope we can supply you a van in the near future.

Posted 1 year ago

“Bought a brand new Transit van from Global Vans. It arrived filthy / covered in dust, had damage to the rear doors that had obviously been professionally repaired that was not noticeable until it was cleaned. The van is a metallic magnetic colour so now everytimne its clean and the light shines on it you can spot the repaired dent / damage a mile off. Global vans offered absolutely zero help after the van had been signed for regarding this. All in all an absolutely terrible experience. Will never use this company again. Do yourselves a favour and go elsewhere, they are simply interested in the sale and nothing else. Completely ruined the experience of purchasing my first new vehicle. The van also arrived the wrong size although I should have noticed that on the paperwork sooner, even though it was specified countless times that I required a LWB not a MWB. Never again.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. I can see you took delivery of your Transit in November 2023, the next contact I can find is in February 2024, we sent you a aftersales form to complete but didn't receive it back. If we can be of any more help please complete the info requested.

Posted 1 year ago

“PLEASE avoid this company!! Absolutely disgraceful! Supposed to have the van beginning of may. Given a delivery date and then nothing… emailed, called to try and get some communication and a response. To then get constant lies of the next delivery date. Well we are now on the ‘definite’ delivery day and nothing!! My partner is self employed and has been relying on this van to arrive, this has now caused loss of earnings, affected his mental health and loss of clients. This will be taken further. Disgusting. Avoid like the plague! Worst customer service we’ve ever known and extremely untrustworthy.”

Helpful Report

Posted 1 year ago

Hi Leah, thank you for your feedback. I can't see any customer records under your name, could I please ask that you email sales@globalvans.co.uk with your order number or name that the van was ordered in and i'll investigate further.

Posted 1 year ago

“Absolutely disappointed still waiting fir my van to arrive ...”

Helpful Report

Posted 1 year ago

Hi Ian, thank you for your feedback. I can see our delivery team contacted you this morning, I hope that has answered any outstanding questions.

Posted 1 year ago

“Very poor service!! Promised a van in a week and still nothing 4 weeks later !”

Helpful Report

Posted 1 year ago

Hi Mark, our records suggest you cancelled your order two weeks ago. I've asked the sales manager to give you a call to try and resolve any outstanding issues.

Posted 1 year ago

“False promises. Often that they don’t answer the phone, People don’t want to call you back. Was told 4 weeks from delivery, now in the 6th week with a chance to go into 7th week. Van is registered to the wrong reg plate. It’s linked to a 1.2 2008 petrol Peugeot. Hassle you when you’re looking for the van, calling from mobile numbers, office numbers, leaving messages etc and then once you’ve placed the order, they seem quick to fob you off and forget about you. Absolute headache and wish I went with vanarama”

Helpful Report

Posted 1 year ago

Hi Ollie, thank you for your feedback. I understand you've now spoken to our assistant sales manager to resolve any outstanding issues and get the van booked in for delivery. We'll contact you again next week once delivery has taken place. Apologies for the delay.

Posted 1 year ago

“Van broke down on day one and they are not interested in helping. Just say go to dealer. Won’t accept 14 day return”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. We have a dedicated aftersales department who can help with any issues after delivery. Could I please ask that you email sales@globalvans.co.uk with your name or order number/reg and i'll get the team on it straight away. Thank you.

Posted 1 year ago

Global Van Solutions is rated 4.7 based on 3,080 reviews