Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,269 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10 Seamless service and good value for money.”

Helpful Report

Posted 10 years ago

“We are fine and enjoying our Skoda. I absolutely love it and so does my husband. We sold the van to a private customer and paid off the lease, I must say that Justin from Global Vans was very helpful with getting the settlement figure for us and helping me with the documents as I didn't know how to fill them in. He was absolutely an angel. I'm happy to provide a good feedback to Global Vans. On a scale 1 to 10 im giving 10 as for recommending you to a friend or anyone else. The reason is that you were very helpful and everything was explained to me properly and in an easy way specially that I was so stressed out worrying that i will not understand something or make a mistake. With your help the whole process of getting a new car was not complicated at all. Of course if I know anyone who wants to buy a van or any other car I will definitely recommend Global Vans.”

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Posted 10 years ago

“I have to say i feel that Global Vans are someone i will deal with again, i even recommended them to a worker at a bank who was dealing with a money transfer. I did this for the following reasons the sales staff were very honest they did not try and sell me any extras that i did not need even though i was the one who wanted the extras put on the van. They saved me hundreds of pounds. I saved over 5 thousands on the van itself as another dealer want it 5 thousand more for the same van . Each time i called Global Vans with a query the staff team they were very polite and i felt they worked hard on my behalf. I will meet lots of people in regard to my job and i would recommend 10 out of 10 For Global Vans to hire lease or as i did buy a van the price was great for the van. So thank you all”

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Posted 10 years ago

“I would recommend you. On this occasion score is 8/10 as was a cock up on the first van you sold us.”

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Posted 10 years ago

“I would recommend Global Vans 8 out of 10 as the whole process was quick and easy.”

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Posted 10 years ago

“The van is great thank you. I would definitely recommend Global Vans. You have made buying a new van really easy. There has always been someone on the end of the phone willing to help.”

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Posted 10 years ago

“Absolutely love the new van, was very very happy with the service I received from your company & in particular Jordan Nash, what an exceptional Young man, nothing was ever too much trouble, always, always returned my calls & replied to my emails, even if it was the most ridiculous question. He is an asset to your company & made me feel that parting with the best part of twenty five grand was the best thing to do. Lol. I had tried a few companies before Jordan & your company was recommended to me by a fellow work colleague & I'm so glad I did. Wouldn't think twice about recommending your company or service to any one who asks. Give Jordan a big pat on the back & a wage rise.”

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Posted 10 years ago

“the van is ideal for my purposes, on a scale of 1-10 definitely 10- jodie was very good from initial enquiry i never felt under pressure and she took a lot of time to tailor the package .i was always kept informed of progress of the order and delivery was spot on , i have all ready had interest shown in the package by work colleagues so hopefully we will all benefit”

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Posted 10 years ago

“10 out of 10. The service I received was fantastic very quick and very professional straight to the point and I'm very pleased with my new van thank you”

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Posted 10 years ago

“Justin who we bought the van from was very efficient, polite and helpful. The reason for the low score is because we had an original delivery date of April for delivery of the van which after two weeks of ordering was changed to May 15th. We were then given two more postponed delivery dates, with the van eventually being delivered on Monday 20th July. Nobody informed us that the delivery date was postponed and we only found out by phoning up to see where the van was after the delivery dates had passed. I understand that the delays were caused by Ford not meeting their deadlines, but we ordered from Global vans, because we were assured that because you had pre-ordered vans in December, it would be delivered in 6-8 weeks. the vans were ordered beginning of March, so were expected to be delivered mid April. To wait another three months was a joke and because of this I wouldn't recommend or buy another van from you again. This is a shame, as all other aspects of the service, including Justin and Amanda, were excellent. If we'd been made aware from the start that there may be double the expected lead time, it might not have been so inconvenient and annoying.”

Helpful Report

Posted 10 years ago

Hi Eter, thank you for your feedback. I agree the time scale of the delivery was very disappointing, you ordered the vehicle on the 19/03 with an ETA of May and finally took delivery on the 20/07. Ford did have problems with overwhelming demand on their Transit Custom which did delay your delivery. Looking through the records, I can see we contacted you on the 23/04 by text as we couldn't get through on the phone to explain the delay, we then spoke to you again on the 2/6 to inform you of the further delay, and again on the 15/6 and again on the 30/6. We do pride ourselves on our communication throughout the order process so I do apologise if you feel we didn't update you as expected. I do hope you enjoy your new van and thank you for all the business.

Posted 10 years ago

“10/10 2) I am very happy with the service we received, there was always someone to speak to, to update me on what was happening. Everything was explained clearly and the sales person Mark was always on hand to answer any questions. The price was very reasonable, and Mark was also helpful in getting me a better price when I had another offer elsewhere. We haven’t received much more information from the finance company, but your admin staff said that they would be in touch within a week after delivery…although I shouldn’t complain about that as they haven’t started taking payments yet! ?”

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Posted 10 years ago

“Good service, answered all questions thoroughly.”

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Posted 10 years ago

“I would rate you a 10 because of good customer service and good value for money”

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Posted 10 years ago

“ten out of ten excellent service loverly people to talk to i will be back for my next van without a doubt thankyou”

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Posted 10 years ago

“I'd give you a 10 - Easy, quick, helpful etc etc. In fact already recommended you to a friend!”

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Posted 10 years ago

“I'm a very happy with my new truck! She's running beautifully! It was well needed! I will give 10 out 10 for my service by Jordan Nash! He help me out massively! I had a few problems that he solved for me and I felt like I got to no him well! Far more than a lot of people have helped and I didn't fill pressured into anything! I am very satisfied we the help I got from global vans and have been telling people about you and I'm hopeful to be looking at getting another in the future! Thank you!”

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Posted 10 years ago

“On a scale of 1-10 we would score 10. We have been very happy with the service received and both Justin & Lisa have been very friendly & approachable and have been more than happy to deal with any issues/queries we had.”

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Posted 10 years ago

“I would rate global 10/10 because all the emails sent to Jodie, Andy and Amanda were responded to very quickly, the content was accurate and there was no sales speak. It was more like dealing with a bunch of friends. A really pleasant buying experience.”

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Posted 10 years ago

“Thanks for a painless job well done. I will not hesitate to recommend you. It is good to be dealt with like a human being. Your performance exceeded my expectations, in particualar, the speedy response to emails was outstanding.”

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Posted 10 years ago

“I would rate Global 10/10 for their efficient service.”

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Posted 10 years ago

Global Van Solutions is rated 4.7 based on 3,269 reviews