Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,198 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found dealing with your company very easy and friendly and helpful .. especially Melanie NIce ... As my business had grown this is the first time I have ventured into leasing a new vehicle .. the finance scheme seems to be very sensible and it is such a pleasure to be able to drive a van that hasn't been "trashed or vandalised" in some way by previous users .. and everything works on it!!”

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Posted 10 years ago

“My rating is 9/10 as the service and helpfulness of the staff there is really positive and you feel like you can fully trust them 100% and are not just trying to get commission or numbers etc. I had a really quick turn around as well.”

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Posted 10 years ago

“Van is working without any problems :) I'm happy to give you a big 10 for your commitment and I'm already recommending Global Vans to my friends.”

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Posted 10 years ago

“The Citroen nemo I bought is fantastic thanks. 10 out of 10 on all scales.”

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Posted 10 years ago

“Very satisfied with Global vans and would give you a 10, everybody I dealt with were friendly very informative and it went very smoothly and on time.”

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Posted 10 years ago

“Very pleased with the new van so far Better build quality than I expected and fantastic service from Global from start to finish. Definitely score 10 :) My main point of contact was Gemma who's customer service was brilliant. Have already recommended Global.”

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Posted 10 years ago

“Took Twice as long as they said to arrive - came without roof rack. Nobody cares and they don't ring back”

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Posted 10 years ago

Hi Marusak, thank you for your feedback, I'm sorry that you feel we let you down. I can see that you placed the order on the 11/05 and you took delivery on the 9/6, (approx. 4 weeks turnaround), this is longer than we would typically expect for a stock vehicle which typically takes 10-14 days. this was partly down to a delay on the Ford transport department and partly a delay of 11 days on receiving the finance documents back from you. I do apologise for the Ford delays, they have now resolved this issue but I can appreciate it was annoying at the time. regarding the missing roof rack, again sorry for this, I can see from your file a fitter did come out to you a couple of days later to fit the roof rack. Once again thank you for the business and I hope you enjoy the Ford Transit Custom.

Posted 10 years ago

“With regards to the new transit connect van supplied by yourselves, we have no problems at all and are very pleased with the van, Unfortunately it is my son who drives it and I must admit that I am envious as I have the older version. I would score you a 10 and would certainly recommend Global Vans to anyone, the reason is due to the ease of which and how the hire contract was carried out. I will certainly consider Global Vans when our other vehicles are due to be replaced.”

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Posted 10 years ago

“I would rate Global Vans 10/10, there was a very good response time and it was a really hassle free transaction.”

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Posted 10 years ago

“We would definitely recommend Global Vans – 10 out of 10. We bought our second van within three weeks of receiving the first. We were kept updated throughout and the turnaround from point of order to receipt of the vehicle was excellent.”

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Posted 10 years ago

“My engineer is very happy with the van. For your service it was generally good except I wanted a Vaxhall Vivaro van which at the end of April your company said due to the ability to get that van I would have to wait till early June so I changed to a Ford transit custom that you had already but I still didn't get delivery till early June even though you already had all my paperwork from the first van I bought from yourselves.”

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Posted 10 years ago

“I am very pleased with my new red ford custom limited. I would rate global vans 10/10. The whole process went smoothly I was not let down in any way, I had phoned 2 other retailers who advertise on the web but after speaking to your sales person Jordan Nash his enthusiasm and getting my questions answers were 2nd to none.”

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Posted 10 years ago

“In the main I’m happy with the purchase, however we were very desperate to take delivery and on my initial enquiry I was told vehicles were in stock and you would be able to deliver within 2 weeks. The actual delivery was 4 weeks later, it appeared to me that after paying the holding deposit there was a couple of weeks of no communication and I had to chase the progress on several occasions before finance documents etc were received. This was a little frustrating and I was expecting better communication, perhaps some form of online order tracking would be useful instead of customer having to keep ringing.”

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Posted 10 years ago

Hi John, thank you for the feedback. I've looked through your file and I can see you placed your deposit on the 28th April but we didn't receive your signed order form until the 7th May. Unfortunately we can't process orders until a signed order form is received so this 9 day wait for the form did delay you receiving the vehicle, we did chase it a couple of times but following your feedback we may have not tried hard enough. Once we did receive your signed form we sent you your finance documents the next day and delivery took place the following week. I do apologise for letting your initial delivery timeframe slip from two weeks, we do now have a dedicated member of our team who's job it is to chase signed orders forms daily to ensure there are no unexpected delays. Thanks again for the business and I hope everything goes well with your business. Regards, Jon

Posted 10 years ago

“I would rate global vans as a 10/10 and a 10/10 for Kristopher and others all very helpful. To arrange to Jersey via POOLE additional new procedure was handled well.”

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Posted 10 years ago

“I am very pleased with my van thankyou, I would rate Global vans at 10/10 as I spoke to many other companies and Jodie was the most helpful and came across really well.”

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Posted 10 years ago

“Where do I start..oh yeah DO NOT BUY A VEHICLE THROUGH THIS COMPANY!!!!! The initial service was very good UNTIL they had your deposit then the service fell dramatically. I bought a transit custom through them and there was delays with Ford which I knew Global Vans could not help but I was constantly given false promises and guarantees that they would ring me back with updates. It wasnt until I contacted them about not ringing or emailing me back that they got in contact with me. This happened numerous times. I asked to be put through to the director, Jon, who rang me and I explained the situation to him and he said he would personally look into my case and ring me back that day..NO PHONE CALL back off him and not a phone call since after numerous requests. Terrible terrible service from a supposed reputable company. BNP Paribas took £4200 out of my account without letting me know making me go overdrawn. I didn't even have a delivery date for the van and they had my money. The direct debit went out of my account and I didn't have the van. They seem to be very happy to have your money then the contact pretty much stops...unless you harrass and harrass them to let you know whats going on. I finally got an email saying the van would be delivered and they would give me a call the day after checking that the van was ok and promising some compensation...NO PHONE CALL EVEN TO CHECK WHETHER THE VAN WAS DELIVERED CORRECTLY AND WITHOUT DAMAGE...ABSOLUTELY SHOCKING!!!!. You might wait a bit longer with the dealership but at least you have a face to talk to instead of constantly being on the phone and emailing them....I repeat...do not use this company...if this is how they treat their customers I'm surprised they are still in business. Very disappointed”

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Posted 10 years ago

Hi Ben, thank you for your review. I've gone through your file and I'm genuinely sorry that we've let you down. We do pride ourselves on our communication and have developed a purpose build order management system over the last 13 years which has primary aim of keep customers updated on their orders through phone/email/text messages. I can see from your record we contacted you 14 times during your order. Unfortunately Ford did experience some logistical delays during April and May which caused big issues for all Ford suppliers, these issues have now been resolved but I understand at the time it was very frustrating. I can see from the telephone records on your file we have tried to contact you on a few occasions but didn't manage to get hold of you, I understand you were on holiday for two weeks at the beginning on May. The initial payment for vehicles tend to come out by direct debit a few days after delivery but unfortunately on this occasion the delay on delivery was not notified to the finance company in time so the payment did come out slightly early, again I apologise for this and as discussed we have compensated you for this mistake. I understand your frustration with your order, I agree it didn't go to plan and the delays although out of our control were disrupting. Once again thank you for your business it is very much appreciated, I hope you enjoy your Ford Transit Custom.

Posted 10 years ago

“Would recommend to a friend due to the price.”

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Posted 10 years ago

“Everything is good with his van at the moment, he would recommend us to other people and that everything went well with the process and the staff.”

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Posted 10 years ago

“hi steve, van has now been delivered and all is ok just like to thank you and your team for the great service you have provided”

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Posted 10 years ago

“From start to finish Gemma C sorted everything out with ease, and of course the price was far cheaper than available elsewhere ! Would certainly use Global Vans again without any hesitation. Highly recommended ten out of ten from me. Dave Scott Ford transit custom limited”

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Posted 10 years ago

Global Van Solutions is rated 4.7 based on 3,198 reviews