WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,547 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**AVOID!!** Don’t bother with this insurance company, more hassle than it’s worth! No one knows what they are doing when they are on the phone to you, unless you will give them more money to solve a problem that’s been going on for months! (I refuse to give them any more money!) I was told my monthly payments will be going up as my driving score had dropped all while having emails saying if my black box isn’t connected by a certain date they will cancel the insurance, I have sent numerous photos of me connecting the box but nothing seems to work, I just get passed the same info again and again and no actual help given! So which is it? Is it working or not? Can’t wait for the policy to be up so I can move to a more professional company!”

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Posted 3 years ago

“I am your existing customer, but you can not detect my details, still charge me for the new black box fee/”

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Posted 3 years ago

Hi Yun, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details (vehicle reg/date of birth/postcode) to: reviews@wisedriving.com, we’ll investigate this further. Many Thanks, Sarah.

Posted 3 years ago

“Absolutely rubbish the whole insurance I can’t believe how much there trying to charge me do not go with this company at all. They promise a good price at first but the black boxes arnt even accurate at all they clearly try to get money out of you left right and Center.”

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Posted 3 years ago

Hi Sophie, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 3 years ago

“Has got to be the worst customer service I have ever experienced. On hold for over half hour get cut off, not a one off either, called back and spent a further 1.5 hrs on hold. Do not use this company!!”

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Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 3 years ago

“If I could not give even a start, I would be very happy, because they do not deserve even one star. I would never recommend this insurer to none of my friends neither family. all started bad and its been fighting with them all the time. I told them that my car is kept in a locked garage and that there will be no sun light in there (obviously). They sent a device that with no power cable and now they expect me to spend money and purchase a power cable for charging it whenever it need charging. Failing to comply they are threatening me with canceling my insurance policy. Now I am forced to purchase a cable and charge the device if I don't want my insurance to be canceled. The point here is: they know the device will need charging, they provide you with a device without the charger and yet they still expect you to spend money and purchase a charger after you have paid your insurance in one installment. I cannot wait to finish my term with them as it does not worth me changing to another insurance right now, because they will not refund me the correspondent remaining of the money I paid in. If you use your car more often than what you said to them, they send you a letter threatening with canceling your policy, if you said you are using your car very often, and then you don't use it too often, also is a problem, they send you a letter threatening your with canceling your policy. even when you are not doing anything you will still have a letter threatening you with canceling your policy. Today I was on the phone with them, while I was talking, the call dropped and they never called back. they got lots of background noise whenever you are calling them, and when you try to let them know that you cannot hear them well, then they hung up the phone and never call back. For them to get on the phone is another drama. After waiting nearly 30 minutes for someone finally to pick up the phone, she started asking me all the same details I already inserted on the automatic response system they get in place. Just wasting peoples time. They are for me the worst company ever in the United Kingdom. I will never use this company in any of they services.”

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Posted 3 years ago

“If I could go lower than one star I would, terrible insurance company. I’ve been on hold for an hour and still no answer. The website is complicated and the people don’t help you what so ever so avoid this insurance company at all costs.”

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Posted 3 years ago

“Avoid like the plague, this is a rogue business operation! I will keep it simple, had problems installing the telematics black box at the start of the policy, immediately I was sent an email that my policy will be cancelled and that of 25th December yes - Christmas day!! Called the company to explain and request the manger to call me back before the 24th December, took them almost three weeks for a manager to call back after several persistent calls. During my attempts I was given the pathetic excuse that only ONE manger existed and they are on annual leave for three weeks, and there was no other methods of escalating my concerns. My black box was not fit for purpose and will not remain on the windscreen as the adhesive design is inadequate, it keeps falling off and subsequent to this I received another email of non compliance of the box instalment and the policy will be cancelled! After several calls to the company, and long waiting times to get through, once the agents could see from their notes, my pending issues they would put me on hold and cut the call - coincidentally. (This happened several times, and they would not call you back). Other confusing issues which are not explained at the time of taking out the policy or prior; importantly is that the the Telematic black box device does not form part of your rights to obtain a refund during your statutory UK cooling off period, should anyone wish to cancel your insurance policy, and the fee £150 is chargeable for the box plus a £70 circa cancellation fee. So when you buy the insurance you are locked in by default - which is scandalous. Another confusing aspect for the consumer is they use a separate company for their credit agreements (If you pay monthly instalments) call ‘Close Brothers Finance’, which they don’t tell you, until you receive your agreement in the post to which MUST BE SIGNED FOR! Frustratingly this is the first time I have ver had to do this for insurance. They will confuse the hell out of customers by operating under several different trading names; Close Brothers Finance, WISE and iGO4 and Pukka Services. For the end consumer, it is not made clear whom is whom! Not to mention another company that surprisingly called my on boxing day asking if I coughed in my car the night before, (seriously) who said he is not part of the insurance company but worked for their precious telematic black box company. All very bizarre trading activities I have to admit. Bad points -Non U.K. Call Centres -Extremely long waiting times to call through (anything from 20 - 45 minutes, in my experience) -Quality of the call is very poor and so is communication, you have to ask them to repeat themselves. -Black box is solar panelled but yet it requires a charging, owe not to mention they do not provide the charger!? -The box has to be accurately installed onto your vehicle's windscreen which should not be removed other tampered with otherwise you will be informed a cancellation of policy -This is the best bit; they provide you with a ‘solar panel’ enabled black box device, wait for it… That ironically requires charging, and have you know it, they don’t supply the USB C cable to charge in your vehicle. Not to mention they don’t tell you this! If you remove the device to charge it, you get penalised for it! In essence the black box device is not fit for consumer purpose and in fact it one can assume it is designed to catch you out, solely for the purpose of making more money from you. (extorting money from you by hiking you premiums so I have heard). -The the telematic black box device is more hassle than it is actually worth with WISE insurance, trust me other companies do it much better! -WISE Insuarnce is a rogue company and it is beyond belief that the insurance ombudsman haven’t already shut them down. (It’s just a matter of time). -The black box device is non-transferable to another vehicle should you wish to change your vehicle during your active policy, you will have to purchase another at fee of £150! Good points Based on their performance of severe poor customer service, after taking the policy out for only two and half months, I made a ‘wise’ decision to cancel my policy due to having no faith in the company should anything happen in future events of an accident and trying to get matters handled the correct way. It was the best thing I ever did for my peace and sanity, I have been driving for over 25 years and never have I come cross such a shambles of an operation such as WISE Insurance. My advise is stay away, and pay for reputed and established companies don’t cut cost it pays for its self. Good points Based on their performance of severe poor customer service, after taking the policy out for only two and half months, I made a ‘wise’ decision to cancelled my policy due to having no faith in the company should anything happen in future events of an accident and trying to get matters handled the correct way. It was the best thing I ever did for my peace and sanity, I have been driving for over 25 years and never have I come cross such a shambles of an operation such as WISE Insurance. My advise is stay away, and pay for reputed and established companies don’t cut cost it pays for its self.”

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Posted 3 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely. iGO4 and WiseDriving is a broker who work with a panel of underwriters. The underwriter of your policy was Pukka Insurance Ltd. As we are a broker, we work with Close Brothers Premium Finance who provide the funding for our customers who chose to pay via monthly instalments. We work alongside ThingCo who supply the telematics device and provide us with the data information. With regards to the cancellation costs, these fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy. I can see one of our team managers contacted you to discuss the issues you raised and waived the cancellation fee as a gesture of goodwill due to the service you received. Feedback has been provided internally for the service you received and the delay in getting through to our contact centre. Thank you for your review, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 3 years ago

“Constantly changing amounts per month Send letter tell you there going to end the insurance if you don’t contact them and just spend and hour and half on hold telling me there was only a 5 minute wait to only have to call cut off by them, absolutely ridiculous of a company”

Helpful Report

Posted 3 years ago

Hi Dylan We are sorry to hear you are unhappy. We would like to investigate this for you. Please email us your policy information and we will take a closer look into the issues raised. Many thanks, Holly

Posted 3 years ago

“Very bad insurance company”

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Posted 3 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Many thanks, Lauren

Posted 3 years ago

“Disappointed, got insurance with wise due to low monthly payments to then be told they have adjusted the rate to an extra £30 per month with no other options! Incredibly difficult to contact regarding the situation.”

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Posted 3 years ago

Hi, Thank you for your review. We do advise customer's that any changes to the information you have provided can lead to an additional premium. You can contact our customer service team on 01733 308358. Please be aware our opening times are 8am-8pm Monday-Friday, 9am-5pm on Saturday and 10am-4pm Sundays. Please be aware we will be closed on Christmas Day and Boxing Day. We are also only open 8am-4pm on Christmas eve. Once through to one of our customer service agents they will be able to explain the additional premium that has been applied to the policy. Many Thanks, Kathryn.

Posted 3 years ago

“Very difficult to contact, doesn’t answer the phone or any Facebook messages or chat bot within a timely manner. This is the most difficult element when they only want to send emails rather than call and talk. I had an email saying my insurance would be terminated if I didn’t respond within a week but the email went to junk and I didn’t see it so the insurance was terminated and I have had to pay for cancellation fees and lost a lot of money.”

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Posted 3 years ago

We are sorry to hear you are unhappy. We will always answer phone calls, as long as you are calling within our opening times which are - 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays and our Customer Services number is 01733 308358. We do also answer emails, social media messages etc, but this is not the fastest way to get a response and we would always ask you to call if it is urgent, as with your query. Many thanks, Holly

Posted 3 years ago

“Can’t get through on phones . Says log in details in valid”

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Posted 3 years ago

Hi, Thank you for taking the time out to leave a review. I do apologise that you are not able to get through to us on the phone. You can call customer services on 01733 308358 - if you still have no luck, please email reviews@wisedriving.com and we will look into this further for you. Many thanks, Lauren

Posted 3 years ago

“This company always cons you. They are awful. I had to cancel my policy because my car does not work anymore. They charged me £165 for this. Their whole service is shoddy and their pay less for better driving is a scam. Avoid and get an actual proper insurers then these rip off merchants.”

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Posted 3 years ago

Hi, Thank you for your review. All of our fees are stipulated within our terms and conditions which you would have had to read and agree to when setting up the policy. A link to these terms is included in all of our correspondence with our customer's. Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 3 years ago

“I’m trying to get hold of wise driving and have had no reply so far. I cannot access my online account. I would appreciate contact.”

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Posted 3 years ago

Hi Hero, Thank you for taking you time to leave your feedback. Please contact our customer service department on 01733 308358, or you can email our admin team at contact@wisedriving.com. Many Thanks, Kathryn.

Posted 3 years ago

“Wise driving I think 🤔 they seems Ok with me for now. But I still cannot log in to my account. Because the information they requested I don't have it. So can wise send me all my log in details in other for me to log in That will be great 👍”

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Posted 3 years ago

“Very poor service. I am waiting to make a formal complaint”

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Posted 3 years ago

Hi Miss Cogheil We are sorry to hear you are unhappy with the service provided. We would like to know more about your experience, if you would like to email us directly. We can also look into the status of your complaint. Many thanks, Holly

Posted 3 years ago

“They still your money most likely, just tells u how much is rising up your payment”

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Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Terrible service hours to get through on the phone workers speak very poor English hanged up on me after waiting over an hour to get through and that's just some of the bad points don't get insurance with wise diving”

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Posted 3 years ago

Hi James, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 3 years ago

“Terrible customer service”

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Posted 3 years ago

Afternoon, We are sorry to hear you feel this way and we would like to know more, if you would like to email us your information privately, we would be appreciative. Many thanks, Holly

Posted 3 years ago

“Went from 2 to 3 years no claims whilst with this company and the renewal is over 3x the amount of the first insurance!!! Absolute joke.. Driven around 3000 miles this year and cant wait to remove their blackbox. Terrible company.”

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Posted 3 years ago

Hi Bobby We are sorry to hear you are unhappy with your policy. Were you unfortunate enough to have a claim? We work with a panel of insurers and we will provide the most competitive quote available. We are sorry you are not happy with the price offered. Was there anything in particular that makes you want a policy without the box? The box monitors your driving behavior and how you drive will affect the score. You may either get refunds for driving well or, additional premiums for a low driving behavior score. Many thanks, Holly

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,547 reviews