WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,547 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“micro-management in a name of insurance and i pay for this too. wasn't informed of a blackbox when paying this insurance and now i have one to install or else i get cancelled. my driving is micro managed too and the rating system is very harsh. 0% score for driving between 11pm and 5am and now my score looks like trash and get a review every few weeks about my driving. I'm not a bad driver, always careful, never got a single speeding ticket because i drive well and never any issues with my pervious insurances. definitely will not be renewing with this Insurance.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave a review. We require that all customers read and agree to the terms and conditions of the policy before purchase. These include information about the box and the factors that are monitored. Many thanks, Adam

Posted 3 years ago

“Not happy with service”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Requires box installation to battery. Awful customer service to cancel insurance. Virtually impossible to talk to someone.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy and we apologise for the delays you experienced. We appreciate your feedback on the matter and will use your review to help improve our services. Many thanks, Holly

Posted 3 years ago

“Requires box installation to battery. Awful customer service to cancel insurance. Virtually impossible to talk to someone.”

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Posted 3 years ago

“Nobody can help me with my insurance”

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Posted 3 years ago

Dear Valerii We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response to reviews@wisedriving.com, we’d be happy to answer any queries you have. Thanks Angela

Posted 3 years ago

“Would not recommend. Take money for the first year, then unable to cancel auto renewal online for 2nd year on website, do not answer phones and do not read emails. Sent email in advance of renewal date to inform not renewing. No response then still took money out of bank account on renewal date. Tried to contact them by phone and email to discuss and complain and yet again cannot get hold of anyone. Do not even answer claim line phone number so glad we did not need to claim whilst insured with them.”

Helpful Report

Posted 3 years ago

Hi We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com, we’d like the chance to go over this with you. Many Thanks, Sarah.

Posted 3 years ago

“Charge you stupid amount when not needed and customer service is awful. Aren't at all a good company to go with.”

Helpful Report

Posted 3 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“I’ve been trying to cancel my policy for 2 hours, I can’t get through the phone number, I can’t get through on the web chat and there isn’t an email address.”

Helpful Report

Posted 3 years ago

Hi Kim, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. Please send any emails with your policy details to contact@wisedriving.com. Many Thanks, Sarah.

Posted 3 years ago

“have to put a black box to my car on fullycomp not gappy”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy. Wise Driving do indeed offer insurance with a telematics device. We inform all our customers before purchase, over the phone and online about this requirement. We monitor your driving which allows you to earn refunds every month for driving well or, additional premiums for poor driving can be added. You can monitor your scores to help you achieve a good score. Many thanks, Holly

Posted 3 years ago

“Very poor customer service. Lady I talked with hung up on me while I was still asking/talking. Really rude.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service provided. This is not the experience we would expect for our customers and we appreciate your feedback. Many thanks, Holly

Posted 3 years ago

“Had a letter saying my insurance is being cancelled and error with communication my the black box. If wise driving would check their emails they would see i sent a few emails asking for the policy to be cancelled as the car has failed an mot. I did try calling but never got through.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy and we apologise for the delays you have experienced. We do have a team working on emails from our customers but, this is not the quickest form of communication. The best way is to call us. Unfortunately, we do sometimes experience busy spells. Many thanks, Holly

Posted 3 years ago

“Cheap but terrible communication! In 1 year they have never replied to any email, answered 1 call or replied on 1 live chat.”

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Posted 3 years ago

“My black box stopped working. I sent proof that it was still installed in my car. WiseDriving cancelled my insurance due to their product not working.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We can see that we have issued a new telematics device to you and the policy is currently active and is not due to cancel. Many Thanks, Kathryn.

Posted 3 years ago

“Not very good insurance 😕 customer service never can talk to real people”

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Posted 3 years ago

“Worst customer service!”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“I've had my passenger door window broken and I've tried to contact wise driving for help.Ive been with them for nearly 3yrs. I've never had any problems with them until now. I've been on the phone all Friday afternoon and today.I sent them a g.mail and got no reply.Ive never claimed from an insurance company before as luck would have it.Ive never had an accident. But I will be looking for another insurance company if I don't get any help from wisedriving.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. Our sincerest apologies for the issues you have raised, you can contact our windscreen claim department on 0333 241 9566 and they will be able to book an appointment to replace the glass damage. Many Thanks, Kathryn.

Posted 3 years ago

“There must be some mistakes in terms of calculating the overall driving score otherwise a new ridiculous mathematical theoratical approach must be invented by wisedriving !! FEBRUARY OVERALL DRIVING POINTS : 46, 51, 62, 57, 37, 47, 43, 49, 58, 44,44,47, 43, 43,43,39,51,54,47, 40,43,37,46,40,33,86 MARCH : 24,49,70,45,51,27,63,24,31,62,15,44,30,63,48,63,49,47,84,64,49,44 April : 33,40,38,39,60,77,85,54,53,91,40,38,49,84,84,65,59,39,36,75,39,44 May : 77, 45, 57, 46, 58, 46, 67, 46, 76, 84,49 Could you explain to me how come my overall driving score is still stand with 39?!! and why it is impossible to reach someone from your both telephone line and e-mail regarding this issue. I have sent e-mail like 20 times and no answer !!!!!”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service provided. Our telematics providers do not supply us with information on how they calculate their scores but, we can provide more data to you. If you call us to discuss this we can provide more of an explanation. We understand you have found it difficult to contact us. We are busy at the moment but we are also trying our best to answer all lines of communication. Many thanks, Holly

Posted 3 years ago

“I'm not able to log in at my account by application”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are having trouble with your online account. You must first register. A link to do so would have been provided in your welcome email from us. Once registered you should be able to log in, however, if you are having trouble please call us so we can help. Many thanks, Holly

Posted 3 years ago

“Changed my policy price. £40 a month to £210 RIDICULOUS!”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“very bad insurance company, horrible customer services, the services they offer online doesn't work, you will wait up to 2 hours or more to speak to someone and they transfer to several people but none of them are helpful, avoid this insurance company if you want peace of mind.”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,547 reviews