WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the operator was total idiot!!! some Indian guy who i didnt understan completley, and he just hung up on me!!”

Helpful Report

Posted 4 years ago

Hi Andris, thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Thanks, Kathryn.

Posted 4 years ago

“Awful company, my monthly insurance payment is usually £56. It went up to £202 for one of the months because my score went below 40. However when I rang up and enquired about this, the lady on the phone by the name of Kerrin said usually they send a warning email to let you know that if your score goes any lower then you will be charged as a penalty. *I never received this email. Kerrin even checked. When I asked for compensation of any sort Kerrin said there was nothing she could do and hung up.”

Helpful Report

Posted 4 years ago

We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. I can see that you called us on 20th July 2021 and that the call disconnected. We tried to call you back, but the call cut off with no option to leave a voicemail. Please call our customer service team on: 01733 308235, Monday-Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm. Many Thanks, Sarah.

Posted 4 years ago

“Having trouble contacting about black box”

Helpful Report

Posted 4 years ago

Hi Ian, thank you for your review, please contact our customer service department on 01733 308358. Our offices are open Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Thanks, Kathryn.

Posted 4 years ago

“Absolute joke of a company I had insurance open with them and wanted to purchase a new car, they said they couldn’t insure me on the car I wanted but cancelling the insurance was free!! So purchased the new car and cancelled the insurance they then informed me that there would be a £38 charge for cancelling it. I cancelled it lost the £150 deposit and £38 charge to then find out that they would insure me with my new car if I open it up again! I stupidly done this paid another £150 deposit. Now they are trying to charge me admin fees for forgetting to send proof of no claims! So far in 2 months this company has taken over £300 of me!! Absolutely disgusting.”

Helpful Report

Posted 4 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 4 years ago

“I’ve been driving for 19 years and I have to have a black box fitted!!!!!”

Helpful Report

Posted 4 years ago

Hi, Our website stipulates that WiseDriving is a telematics insurance provider, and we request that you agree to our Terms and Conditions prior to setting up a policy. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks Many thanks, Adam

Posted 4 years ago

“After three days of starting my policy ,for personal reason ,i had to cancel my policy and you charged me £75.00 just for cancelation.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback and sorry to see that you have had to cancel your policy. Our cancellation fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy and a link to these terms is included in all email correspondence we issue to our customers. Many Thanks, Adam.

Posted 4 years ago

“Wisedriving insurance is the very worst. They offered cover for just over 620 pounds/year; i changed my mind about insuring with them and informed them of cancellation via email less that 14 days. They instead have deferred the cancellation notification date by more than 2 weeks and are charging for said timeframe. and refunding less than 2/3 of the money paid.”

Helpful Report

Posted 4 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Many Thanks, Adam.

Posted 4 years ago

“Awful awful company. Disgusting customer service. Completely screw me over, cancelled my Insaurnce TWICE without informing me. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“I am working with this company for 2 years. I was happy until today. My insurance otomaticly renew by them and let me know by email. I wouldn’t have time to contact to them as I was working full time and couldn’t find a chance to call them back to tell them I changed my adress. Anyway I spoked to call center today . I told them I moved to Manchester from Essex. They said I should pay extra £450 becouse of changes adress policy. Just renewed my policy 3 days ago !!!! I have been driving more miles before, and it was more closer the London. I was expecting more less costing. They are only charging me becouse of I am changing my adress after renewing the policy!!! This is not acceptable !!! Also call center personal from Africa and line is always cutting, accents very difficult to understanding, I am so annoyed.”

Helpful Report

Posted 4 years ago

Hi Hilal, As the insurance broker, we are unable to confirm the way in which a mid-term adjustment quote is calculated by the insurer. However, I am able to confirm that at the time of generating a mid-term adjustment quote a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the quote, this will have an impact on the premium that is offered. It can also result in the insurer being unable to offer a mid-term adjustment quote. The quote calculated is based on the insurer rates applicable at the time of the mid-term adjustment quote being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“I would like a manager to call me on my telephone number,not very happy regarding the service I have received. I wounder if anybody will acknowledge this and actually be bothered to contact me”

Helpful Report

Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. Please email us your information privately, so we can discuss this further. Many thanks, Holly

Posted 4 years ago

“I would like a manager to call me on my telephone number,not very happy regarding the service I have received. I wounder if anybody will acknowledge this and actually be bothered to contact me”

Helpful Report

Posted 4 years ago

Hi, One of our team managers will be contacting you within 24 hours to discuss the complaint. Thank you for taking you time to leave your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“Wisedriving is a scam and dishonest company. All their teams and conditions are only suitable for them not for the customers . After 5th day, buying the policy I went on the road and I been stopped by the police and I been told that you vehicle is not even insured. After such a big trouble in front of children and family I managed to satisfy police officer that I bought the insurance policy about a week ago . I been advised by the police to ask the insurers why they don’t put my registration number in police database. Next morning I called them and asked them their answer was that according to terms and conditions they will do it after 7 days. It’s mean after purchasing policy with them people have to wait 7 days to go on the road. It’s really very bad, discusting don’t recommend for anyone”

Helpful Report

Posted 4 years ago

“It’s a dagey company. I bought fully comprehensive Inshurance through confuse.com quote. It was not conditional. After buying I get to know that I need to put a black box in my car which I don’t want. So second day I called there was no respond thence it was weekend they were closed then I email them that I don’t want it and ask for help what to do cancel it or what no response from them . So on Monday I called them and ask them that I don’t want black box in my car so what is the option can I cancel the policy they said no if you cancel you have to pay £75 which was quite greedy because with all other expenses you can cancel with in 14 days. Also the lady on the phone was very very rude. She left me with no choice to wait a year. I don’t recommend this company for any friend or any member of public because no one wants to be watched while driving and end of the day they share your information if it’s bad due to black box .”

Helpful Report

Posted 4 years ago

Hi Ilyas, Our website stipulates that WiseDriving is a telematics insurance provider, and we request you agree to our Terms and Conditions prior to setting up a policy. All of our fees and charges are also included in these terms. Our customer service department is open 9am-5pm on Saturdays and 10am-4pm on Sundays. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Do NOT go with this company. My driving is very good and I never accelerate too hard. The first 2 months of my policy I received £300 for good driving. Recently I got an email saying my driving would be reviewed and since then conveniently my acceleration has been an 0, leading to my score decreasing by 14 points. They now want £150 from me for ‘bad driving’ and when rang they do nothing about it. Disgusting.”

Helpful Report

Posted 4 years ago

Afternoon, We are sorry to hear you are unhappy with your policy. If your score decreases by 10 points or more, an additional premium may apply. You have had the benefit of receiving refunds from us, because your score increased by 10 points or more. We make it clear before you take up the policy, you may receive refunds or additional premiums based on your driving score. The data we use to calculate your score is from the box in your vehicle only. By logging onto your personal Dashboard, you can see on what days/journeys your score has been affected. This may help you see why your score has changed. Many thanks, Holly

Posted 4 years ago

“Shocking company. Absolutely avoid at!!!!”

Helpful Report

Posted 4 years ago

Morning, We are sorry to hear you feel this way. We would like to know why. We do take feedback seriously so it would be helpful to know why you are unhappy. Many thanks, holly

Posted 4 years ago

“Don’t go with this company they overcharge! I have a black box and they want to charge you double you are already paying to add more miles. Won’t be renewing my insurance with them.”

Helpful Report

Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. We do ask that you declare your annual mileage and if you do need to add more, there is a charge to do so. There is no set amount to increase mileage, as this is determined by your insurer and they will take into account how many miles you have done so far, how many you want to add and your driving behavior score to date. Many thanks, Holly

Posted 4 years ago

“Utterly awful customer service, increased premium by £550 AFTER the cooling off period then tried to charge £75 cancellation fee when cannot afford the premium, amended a finance agreement without telling me first. Honestly the worst customer service from a colleague called Miraj too, so condescending, unhelpful, wouldn’t allow us to speak to a manager.”

Helpful Report

Posted 4 years ago

Hi Lewis We are sorry to hear about your negative experience and we apologise for any upset caused. We would like to look into this further for you, if you would like to email us your information privately? Many thanks, Holly.

Posted 4 years ago

“Wisedriving - dishonest scammers Wisedriving claim that, should you pay them £120 for the insertion of a 'black box,' your driving record will ensure lower insurance prices. This is palpable nonsense and Wisedriving know it. I have been with the company for three years and achieved a 93% 'excellent' driving record. In the second year, the company added an extra £300 to my insurance costs. This year they added an additional £400. It amounts to annual increases of 35%. The black box, by the way, costs £120 and you pay an annual fee of £90 for it. Don't bother asking why I should be facing annual increases of 35%. Customer services amounts to a computer-like repetition of: 'We are a brokers. The prices are set by the underwriter.' True ... but not helpful. There is not even an attempt to talk through measures that might lower the rate. Don't ask either anything about the insurance company that underwrites the policy. I did and the operative hung up. As far as I can make out, Wisdedrivng is operating a scam. It is dishonest - even by the dismal standards of the insurance industry. I strongly recommend you shop elsewhere for your motoring insurance. I did and I found a price that was considerably less than half the price demanded by Wisedriving.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for your feedback. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“I can’t sign my online document nor set up an account”

Helpful Report

Posted 4 years ago

Hi Leanne, Please call our customer service department on 01733 308358, and one of our contact centre advisors will be able to assist you registering for the customer portal. Many Thanks, Kathryn.

Posted 4 years ago

“They cancelled my car insurance without warning cause I didn't install my own black box while on the phone to them trying to extend the time period for the cancellation for not informing them of my proof of no claims bonus and took £ 300 off me in cancellation fees”

Helpful Report

Posted 4 years ago

Hi, WiseDriving request that the telematics device be installed within 14 days after the policy is purchased. This is detailed on our website and within the terms and conditions we request all customer's read and agree to when they set up a policy. All of our cancellation costs are also included in the terms and conditions. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,548 reviews