WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,547 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why won't you insure me next year. Is it because my black box score is excellent? Therefore you wouldn't make enough money.out of a safe driver? Are you going to come and remove the black box?”

Helpful Report

Posted 2 years ago

Hi Siobhan, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you, Sarah

Posted 2 years ago

“No one answers your calls,cancel your policy when you've paid 144pound upfront,don't answer voicemail,worst company iv ever had car insurance off”

Helpful Report

Posted 2 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, to reviews@wisedriving.com, we would like to rectify this with you. Thanks, Kathryn

Posted 2 years ago

“Tryed to get through by phone waited one and a half hours with no reply,have not received my driving box due to royal mail saying no address exists yet I get mail every day,thanks”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com we can look into this for you. Many thanks, Angela

Posted 2 years ago

“Awful insurance company, very expensive if you get black box . Most fraud company is wise driving. I waste lot of money with this company. I Never recommend this one for future customers.”

Helpful Report

Posted 2 years ago

“My son has been with the company a while on his black box everything except his acceleration is excellent. 100/100 for most areas and then 0/100 for acceleration- my son drives very safely if he’s acceleration is so bad surely his braking would also need to be bad to compensate. It’s a joke his last two payments have gone up an extra £80 each. On reading reviews it looks like there is a problem with the data when it comes to acceleration yet it’s the drivers getting penalised and not being looked into by the company sounds like a lot of fobbing off with photos of the box etc. As long as they are getting the money they don’t care and are praying on young/new drivers knowing they want to get a full years no claims etc and haven’t got many options when it comes to first time insurance. Overall It’s bringing his score down to 80 - that’s still good yet they are taking him to the cleaners when it comes to increased premium - looks a bit iffy and looks like they are trying to get as much out of him as possible before he ups and chooses a different company in a few months. He’s called and asked how much it would be to cancel he got the reply to wait a few days as his next payment is due out and she couldn’t give him a cancellation amount. I’m guessing he will then not be any cheaper to cancel part way through the month or continue to pay stupid amount. He’s a student who also works part time paying his way but with the hike in premium he’s going to have to have help from us to afford it. Ridiculous!”

Helpful Report

Posted 2 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to reviews@wisedriving.com, so we can go over this with you. Many thanks, Adam

Posted 2 years ago

“Had their black box since November… all scores were 100% until end of January then my acceleration suddenly dropped to 0 within a month. I got charged £120 for the premium increase so rang and asked how this could be. Very helpful gentleman on the phone looked at the data for me… 50 odd incidents on one straight road for acceleration but there were road works for weeks on that road so it was flagging up poor acceleration in traffic!? But my braking was 100% so it doesn’t make sense… if I am accelerating excessively of erratically in traffic then how am I also braking perfectly? He asked me to send a picture of my box as he felt it needed investigating, I didn’t hear back for ages but kept asking on Facebook for any updates but they said no. I rang customer services again and they said head office had deemed there were no anomalies and the data was correct. Nobody told me! I asked how my acceleration could be 0% but my braking 100% but she couldn’t give me an answer. 0%!!!! And 100%!!! I recently looked on my account at the dashboard (I stopped looking because everyday my score went down and I couldn’t bear it) and 4 days after I complained my acceleration score has miraculously started to improve??? Have they reset my scoring? If so I want my £120 back and my score to go back to 100 as I should be due a premium refund for good driving. Something extremely dodgy and I won’t be letting this go.”

Helpful Report

Posted 2 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We can see that we referred to the telematics provider to test the device and there were no anomalies with the device. We've processed your request for a breakdown of the telematics device data, this will be with you in the next 30 days. Please continue to monitor your telematics score via your customer dashboard. Many Thanks, Kathryn

Posted 2 years ago

“Definitely avoid this company at all costs. When I took out this policy for months my scores were 100. Apart from time score. Then about a month before the March review my acceleration score started decreasing, it decreased every time I drove from then (no fluctuations, just decreased every single time I drove). All scores remained 99/100. I have dashcam footage of my driving, so I know there has been no change in my accelerating, but apparently it gets worse every day. Other reviews I've read, people are having this same issue. I spoke with one person at wise driving and this is because they want to increase your premiums. Low and behold, within a week or so, my premium increased as they decreased my score enough to charge additional premiums. My score was 99 for months, yet all of a sudden my driving is now worse. Also my score was still excellent at that point, but going from an excellent score to an excellent score, requires additional premiums (make sense? Nope). If I take a drive now, it will be guaranteed that my scores will be 99/100, but my acceleration will decrease from the previous score. This is 100% guaranteed. No change to the way I drive or accelerate, but wise driving thinks there's nothing wrong with the box and this is normal driving behaviour. 23 Feb (and months prior): 100, 25 Feb: 98, followed by scores: 94, 91, 88, 84, 82, 81, 77, 75, 75, 70, 70, 67, 65, 63, 57, 54, 51, 49, 48 Apparently that's normal. Avoid this company at all costs, the company effectively operates a racketeering operation.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with your policy. We can take a look into this for you and perhaps log a complaint on your behalf if you wish to do so. Many thanks, Holly

Posted 2 years ago

“awful awful company !!! if i could give this 0 stars i would. they increased my premium due to bad driving behaviour when all of my stats were excellent/good except my acceleration! One employee said that i should email a picture of my black box as he thinks there was a problem with it. He said it would take up to 3 days- this was early february !!!!!!!! it’s almost been a month and i haven’t heard a straight answer !!! all the employees don’t know what they’re talking about- i’ve had different excuses from each of them. They are cancelling my insurance because of this. Absolute joke of a company- if you could even call it that. I still haven’t got answers as they don’t answer their emails or their phone.DO NOT USE THIS COMPANY!!! I’m not the only one that has had this issue according to previous reviews.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service you have received. We can take a look into this for you, if you can email your information to us? In the meantime, we measure your braking in the same way we measure your acceleration. Gradual and steady is the aim. Any abrupt or harsh braking will effect the score. Many thanks, Holly

Posted 2 years ago

“What went wrong; Persistent issue with inaccurate data for acceleration score yet Wise Driving insist there's nothing wrong with the box (how can they tell this by a photo that was emailed.to them I'll never know)!! Data request made (company who manage the data are a subsidiary of Wise Driving ao won't hold my breath for a response).... Can't get a straight/definitive answer from any advisers (I don't know if this is due to lack of adequate training &/or the employees just can't be a*sed).... Due to this ongoing issue they want to charge Me an extra £177, even d*ck turpin wore a mask!! They say its due to poor acceleration, I think not!! They have admitted there's a data error so are using an average to work out my score for acceleration, how the fluff is that accurate when they're openly admitting that there's error's/issue's with the data!!”

Helpful Report

Posted 2 years ago

“Awful customer service. I’ve had a black box policy for 2 weeks and all my scores are excellent (100% or minimum 90%) but the acceleration varies between 0% (very poor) and 25% poor. At the start it was good but now is at the lowest point it can be. I have not changed the way I drive. I am a 42 year old mother, usually travelling with my child in the car so am super careful. I don’t speed (my speed score is 100%) so how can my acceleration be so poor? I think the box is faulty, no matter how I drive (I’ve experimented accelerating fast and accelerating gently and acceleration super slowly and the score does not really improve). I think this is a way to get money out of me by increasing my monthly premiums. I’m so annoyed with this company as no one answers the phone or replies to any live chats or emails. Seems I’m not the only person who has experienced the same issue with the same company. AVOID!”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message to reviews@wisedriving.com with your details, we’ll be happy to answer any questions you have. Thanks, Angela

Posted 2 years ago

“Terrible experience PLEASE PEOPLE AVOID THIS COMPANY AT ALL COST!!! It’s CHEAP for a reason and the reason is that because they are trying to SCAM vulnerable people!!!!!!!!! You are going to pay more and more and more if you join this pathetic company this pure joke company !!!!!”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you feel this way. We can assure you we are a fully licensed company who are regulated by the Financial Conduct Authority. Our telematics product measures the way you drive so you can earn refunds or have additional premiums applied, based on your driving behavior. This is something we ensure all our customers are aware of prior to taking out a policy with us. We are sorry you are unhappy with your policy. Please contact us if you need further assistance or explanation. Many thanks, Holly

Posted 2 years ago

“terrible customer service and bad experience with the black box”

Helpful Report

Posted 2 years ago

Hi David, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 2 years ago

“I bought cover with them in April, I was halfway through the year. My premium increased by £26 and I had a week to pay. They don’t answer on Sundays, so I had 5 days to pay. No call, or anything, and holding on call takes hours. Cancelled my insurance on the last day without another word.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 2 years ago

“It was not clear this insurance is with black box and when I bought it immediately I want to cancel it but no body answerd and there is no way to give your money back. This is kind of fraud.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to reviews@wisedriving.com, we would be happy to answer your questions. Many Thanks, Sarah

Posted 3 years ago

“I bought my policy with what I thought was a trusted company with a good reputation but turns out I have to deal with a company called PUKKA INSURANCE who have no idea what they are doing, 7 week after being smashed off the a 70mph dual carrigeway by other driver who nearly missed his cut off I have been wrongly advised several times, been told absolute lies that I can prove and now 49 days later with no curtesy car and now have found that my car has not been collected to assess the damage at the garage, therefore I have been left with no result and after at least 3 complaints still have no resulution and now they say they do not actually know where my car is. Unbelievable!! Date of accident - 13/August/2022. Todays date - 01/October/2022.”

Helpful Report

Posted 3 years ago

Hi Natasha, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to reviews@wisedriving.com, we would be happy to investigate this for you. Many Thanks, Sarah

Posted 3 years ago

“YOUR INSURANCE IS Rubbish!!!! YOU are always threatening people that you will cancel their Insurance! You act like you are the only insurance! I travelled but you kept Sending emails About not receiving any data from my box! How do you expect to receive Data from a car that’s not being used? I even emailed you countless times But you still went along and cancelled my insurance! YOU ARE THE WORST INSURANCE!!!!”

Helpful Report

Posted 3 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details, to reviews@wisedriving.com, so we can discuss this further. Thank you, Kathryn.

Posted 3 years ago

“Constantly changing amounts per month Send letter tell you there going to end the insurance if you don’t contact them and just spend and hour and half on hold telling me there was only a 5 minute wait to only have to call cut off by them, absolutely ridiculous of a company”

Helpful Report

Posted 3 years ago

Hi Dylan, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com, we’d like the chance to go over this with you. Many Thanks, Sarah

Posted 3 years ago

“By far the worst company I have ever had to deal with. From day one they were trying to cancel my policy. After 12 months they had attempted to cancel my policy 14 times, for various reason, none of which were valid. It is almost impossible to contact them (most of their emails or texts are from “no reply” addresses). It takes at least 45 mins to contact them by phone, and when you do it is always a terrible line with somebody who talks too fast and barely speaks any English, and very rude. Each department does not communicate with each other. To top it off I informed them I would not be continuing with them for a second year, yet they totally ignored this and went ahead and renewed my insurance. They continue to ignore all my communication about this. I would highly recommend to everybody to stay well clear of this utter joke of a company.”

Helpful Report

Posted 3 years ago

Good afternoon, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response to reviews@wisedriving.com, along with your name, policy number and some personal details so we can locate your policy, we’d be happy to answer any queries you have. Many thanks, Angela

Posted 3 years ago

“Was with them for a year, with a decent young drivers quote of £600. The next year, I needed to change my address so I did, and they gave me a renewal quote of over £900.”

Helpful Report

Posted 3 years ago

Good morning, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Angela

Posted 3 years ago

“Complete money takers, never answer the telephone in less than 40 minutes usually way exceeds this. Despite saying that you can cancel the policy within 14 days you get hit with not just the £75 admin fee advised but you pay for the days you are on cover but additional fees. Total rip off, no documentation ever received, and to get a refund of the initial £575 fees took over a week and then £146 withheld which we are still fighting for. Despite numerous emails 6 weeks on still no further forwards. Would never use them or recommend them.”

Helpful Report

Posted 3 years ago

Hi Helen, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,547 reviews