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WiseDriving Reviews

3.6 Rating 4,527 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,527 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wise driving could not insure me from a different address when I moved, leaving me to cancel the policy 3 days prior to cancellation. I set up a policy with a different insurer and cancelled the policy with wise driving. I then receive a text message demanding that I ring through with a reference number. I did so to be told that I owe another £60 today otherwise the debt collectors would be informed. I asked why and how I owe this amount and the advisor told me she didn't know why then proceeded to ask if I had extras like breakdown cover etc. I explained I didn't, however one would have thought she would already know that! I ask for a breakdown of costs to which I am told I cannot have as the systems are being upgraded! I am certainly not willing to pay for something that cannot be explained by the insurance company and I will not be threatened with debt collectors! An incompetent company whom causes great concern regarding the way in which they treat their customers! Complaint going to be directed to the ombudsman.”

Posted 7 hours ago

“I am your present customer from Jan 20th I am trying to book for my car General service I was told service have been booked for 7th Feb but nobody turned up.again I called up and I was told service have been booked for on 11th of Feb 2024..and yet again nobody turned up..all lies....niether your service is good..and road assistance is the worst thing. And nobody comes for any assistance or help .your services is waste of money and worth less..”

Posted 1 month ago

Apologies but, I am unsure what your review is regarding. We at Wisedriving are an insurance provider. We do not offer vehicle services. If you could provide more information that would be helpful. Regards, Holly

Posted 1 month ago

“Absolute scammers! Cancelled my daughters car insurance do to a late payment even though my husband called and tried to pay it, they wouldn’t talk to him. The payment was not even a full month late and we are not able to get hold of anyone. They are dealing with a 17 year old with very little experience with finances and credit agreements. They take advantage of the young people and scam money out of them. Poor poor service”

Posted 1 month ago

We are sorry to hear you are unhappy with the service received. Due to data protection laws, we can only speak to the policyholder unless they have authorsied another person on their account. To speak to you we would simply need the policyholder to call us and confirm they give you authorisation to speak on their behalf. If a payment has defaulted, you would need to speak to the finance provider. The funding company are who you are paying your monthly direct debits to. The policyholder would have signed a credit agreement with them and been provided with their contact information. When payment has defaulted, they will inform the policyholder and allow time before payment is attempted again, before issuing a cancellation notice. That cancellation notice will then also provide a 7 days before the cancellation is enforced. Regards, Holly

Posted 1 month ago

“Far to exspencive for a man that has been driving over 30 years becose I didn't drive for 10 years, and couldn't remember my driving licence Number of the top of my head , I'm in the process of renewing it, and waiting for it to be returned you hick the price over the bar. It the first and last time I will use you.”

Posted 2 months ago

Hi, Thank you for your review. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Regarding the driving licence number, some comparison sites will ask for this information but it has no effect on the premium that we give you. Many thanks, Adam

Posted 2 months ago

“Very quick and easy and best price I found very helpful”

Posted 2 months ago

Hi Chris, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 2 months ago

“Very quick and easy and best price I found very helpful”

Posted 2 months ago

Hi Chris, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 2 months ago

“Very quick and easy and best price I found very helpful”

Posted 2 months ago

Hi Chris, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 2 months ago

“Fine once you get through to customer service so long as your not disconnected.”

Posted 3 months ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many thanks, Adam

Posted 3 months ago

“Very good and easy. Incredible how this company has made it this EASY and QUICK to get car insurance. Very pleased 😃”

Posted 3 months ago

Hi Oliver, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Sarah

Posted 3 months ago

“Contacted Wise with a query which was dealt with effectively and efficiently, thank you.”

Posted 3 months ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 3 months ago

“Very good experience”

Posted 4 months ago

Hi Ion, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 4 months ago

“Don't known anything yet about the company”

Posted 4 months ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Sarah

Posted 4 months ago

“I used backbox insurance. According their point of my driving, they increased the insurance price in the middle of year. All my point was good just acceleration was low.”

Posted 4 months ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy number, full address and date of birth to reviews@wisrdriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 4 months ago

“Acceleration score keeps staying on 0 even though I am accelerating gently, and now Wise Driving wants me to pay more premiums, I’d like to get in contact with them, tried calling them, no response,”

Posted 5 months ago

Hello, We are sorry to hear you are unhappy. The telematics device uses the same mechanism to monitor acceleration and braking. If both scores were showing as 0, this would indicate a problem. However, as only acceleration is scoring 0, this would indicate there isn't an issue with the telematics device. Saying that, you can of course ask us to look into this for you. Would could provide you with more information of when and where your acceleration score is coming out at 0, for example. We do experience high calls volumes on occasion, which we cannot always predict unfortunately. You can also email us or message us on social media too. Our phone umber is 01733 308358 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but closed Sunday. Kind regards, Holly

Posted 4 months ago

“Having endured many comparison, websites- WiseDriving was a breath of fresh air. Simple, honest & timely.”

Posted 5 months ago

Hi Lucy, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 5 months ago

“I am very satisfied with the services provided”

Posted 6 months ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Kind regards, Angela

Posted 6 months ago

“Great service apart from it took well over an hour to get through to speak to someone on the phone 😩”

Posted 6 months ago

Hi Louise, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 6 months ago

“Scamers. They canceled my policy without notice. Didn't pay me 30 pounds from a claim, and charged me an extra 140 pounds for cancellation which wasn't previously announced. AVOID THIS SCAMERS COMPANY AT ALL COST!”

Posted 6 months ago

Hi Ricardo, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 6 months ago

“Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further.....”

Posted 7 months ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. Unfortunately anyone who drives the car will be monitored and it is the responsibility of the car owner to make anyone aware they leave their car with that a telematics device is fitted to the car. I can see a complaint has been logged for you and a complaint handler will be assigned to your case and investigate the situation fully for you. Many thanks, Angela

Posted 7 months ago

“Very good the is very fast and easy”

Posted 7 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 7 months ago

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WiseDriving is rated 3.6 based on 4,527 reviews