WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,542 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 1 week ago

“I had to contact them three times to get back into my on line account. First two calls were unsuccessful at getting me into account. The third call was successful but the third customer service assistant was incredibly patronising and dismissed. I was made to feel quite stupid for not being able to get into my account when they had unregistered me 😳”

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Posted 2 months ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your policy number, full address and date of birth to reviews@wisedriving.com, we will be happy to investigate further. Many thanks, Angela

Posted 2 months ago

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 4 months ago

“Great price compared to other companies and smooth transaction 🎉”

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Posted 7 months ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Many thanks, Adam

Posted 7 months ago

“I joined this company in 2023 investing €15k .I earned constantly and could upgrade to the €25k pack and then to €50k . After trading and making so much profit, withdrawals suddenly became very difficult. It says on their website that fund withdrawals will take around 3 days. I messaged support but no positive response until recently, I recovered my money with the help of a triangulation expert. Mrs. Roberts Recovery Teams is the best tech expert you need to help you recover your scammed or lost funds. They can be contact on Call/WhatsApp"" +1 8 5 6 5 4 9 7 4 6 9 Mail>> robertslee 618 @ gm ail . com ”

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Posted 8 months ago

We are sorry to hear you are upset. We would ask you to revise or remove your review however, as this appears to be a review for another company. Regards, Holly

Posted 8 months ago

“Absolute con men! Acceleration scores were recored at 0 for a month. everything else was up above 90% I complained, they said nothing was wrong I complained again and their 8 week complaints procedure took 15 weeks! I got sent a new black box and acceleration scores started coming in, low but at least a value. They eventually responded to the complaint saying "we are unable to uphold your complaint" even though the new black box at least proved the first one was not recording acceleration at all. I spent an hour on the phone to their complaints department when they repeated "we are unable to uphold your complaint". I said by stating that they are falsifying records as we had proven my complaint was correct. The complaints person refused to let me speak to a manager as they "are not the face of the company". I told her if she put on record my complaint was not upheld then they were falsifying records, she refused to do anything or let me speak to anyone. These guys are conmen, willing to falsify records willingly for their own profit! NEVER TAKE OUT INSURANCE WITH THEM. THEY WILL SCAM YOU!”

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Posted 1 year ago

Hi, Thank you for your review. While I understand you remain unhappy, and without going into specific details regarding your complaint, I can confirm that a full investigation was completed. At no stage did we identify any issues with the data collected. We have provided full details within your complaint regarding the specific of what occurred. As you remain unhappy with the outcome of your complaint, I have noted this; however, no further investigation will be conducted. It is always unfortunate when a customer remains dissatisfied, but we are confident in the thoroughness of our investigation and outcome. Many thanks, Angela

Posted 1 year ago

“My policy was renewed without my permission. I had to pay almost £100 for this mistake at the end.”

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Posted 1 year ago

“Wise driving could not insure me from a different address when I moved, leaving me to cancel the policy 3 days prior to cancellation. I set up a policy with a different insurer and cancelled the policy with wise driving. I then receive a text message demanding that I ring through with a reference number. I did so to be told that I owe another £60 today otherwise the debt collectors would be informed. I asked why and how I owe this amount and the advisor told me she didn't know why then proceeded to ask if I had extras like breakdown cover etc. I explained I didn't, however one would have thought she would already know that! I ask for a breakdown of costs to which I am told I cannot have as the systems are being upgraded! I am certainly not willing to pay for something that cannot be explained by the insurance company and I will not be threatened with debt collectors! An incompetent company whom causes great concern regarding the way in which they treat their customers! Complaint going to be directed to the ombudsman.”

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Posted 1 year ago

We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy number, full address and date of birth, we’ll investigate this further. Thanks, Holly

Posted 1 year ago

“I am your present customer from Jan 20th I am trying to book for my car General service I was told service have been booked for 7th Feb but nobody turned up.again I called up and I was told service have been booked for on 11th of Feb 2024..and yet again nobody turned up..all lies....niether your service is good..and road assistance is the worst thing. And nobody comes for any assistance or help .your services is waste of money and worth less..”

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Posted 1 year ago

Apologies but, I am unsure what your review is regarding. We at Wisedriving are an insurance provider. We do not offer vehicle services. If you could provide more information that would be helpful. Regards, Holly

Posted 1 year ago

“Absolute scammers! Cancelled my daughters car insurance do to a late payment even though my husband called and tried to pay it, they wouldn’t talk to him. The payment was not even a full month late and we are not able to get hold of anyone. They are dealing with a 17 year old with very little experience with finances and credit agreements. They take advantage of the young people and scam money out of them. Poor poor service”

Helpful Report

Posted 1 year ago

We are sorry to hear you are unhappy with the service received. Due to data protection laws, we can only speak to the policyholder unless they have authorsied another person on their account. To speak to you we would simply need the policyholder to call us and confirm they give you authorisation to speak on their behalf. If a payment has defaulted, you would need to speak to the finance provider. The funding company are who you are paying your monthly direct debits to. The policyholder would have signed a credit agreement with them and been provided with their contact information. When payment has defaulted, they will inform the policyholder and allow time before payment is attempted again, before issuing a cancellation notice. That cancellation notice will then also provide a 7 days before the cancellation is enforced. Regards, Holly

Posted 1 year ago

“Far to exspencive for a man that has been driving over 30 years becose I didn't drive for 10 years, and couldn't remember my driving licence Number of the top of my head , I'm in the process of renewing it, and waiting for it to be returned you hick the price over the bar. It the first and last time I will use you.”

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Posted 1 year ago

Hi, Thank you for your review. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Regarding the driving licence number, some comparison sites will ask for this information but it has no effect on the premium that we give you. Many thanks, Adam

Posted 1 year ago

“Acceleration score keeps staying on 0 even though I am accelerating gently, and now Wise Driving wants me to pay more premiums, I’d like to get in contact with them, tried calling them, no response,”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy. The telematics device uses the same mechanism to monitor acceleration and braking. If both scores were showing as 0, this would indicate a problem. However, as only acceleration is scoring 0, this would indicate there isn't an issue with the telematics device. Saying that, you can of course ask us to look into this for you. Would could provide you with more information of when and where your acceleration score is coming out at 0, for example. We do experience high calls volumes on occasion, which we cannot always predict unfortunately. You can also email us or message us on social media too. Our phone umber is 01733 308358 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but closed Sunday. Kind regards, Holly

Posted 1 year ago

“Scamers. They canceled my policy without notice. Didn't pay me 30 pounds from a claim, and charged me an extra 140 pounds for cancellation which wasn't previously announced. AVOID THIS SCAMERS COMPANY AT ALL COST!”

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Posted 1 year ago

Hi Ricardo, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 1 year ago

“Scammers!!!! My husband had his policy cancelled due to no fault of his own he dropped his car off for a mot, and the car mechanic decided to use my husband's car without my husbands permission at 103mph my husband informed them this was not him and provided them with all the information they asked for where car was, police reference number ect they seemed happy and put husband's policy back week later they sent email saying your policy is been cancelled we called thinking they had made mistake but once we eventually got through they told us no we are cancelling the policy reason is because u didn't tell car mechanic that there was a black box in the car which is absolutely absurd we only took the car for mot by law and now been punished for someone else's actions we have been mistreated by wise driving and will be taking this case further.....”

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Posted 1 year ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. Unfortunately anyone who drives the car will be monitored and it is the responsibility of the car owner to make anyone aware they leave their car with that a telematics device is fitted to the car. I can see a complaint has been logged for you and a complaint handler will be assigned to your case and investigate the situation fully for you. Many thanks, Angela

Posted 1 year ago

“Like that person you lot are money grabbers. You take money and disappear. Scamming. Really. Just like that star you put up for yourself .”

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Posted 1 year ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 1 year ago

“Absolutely shocking Can’t get through When y do they cut you off I’m fuming 😡 Been on phone waiting about a hour Put this survey thing on then ended call”

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Posted 1 year ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn

Posted 1 year ago

“I'm so annoyed I've had a good score for months and am of a sudden my acceleration score is really low. I know I've been scammed as everyone else is saying the same thing. They charged me for acceleration for joining a motorway. This month I didn't go on a motorway at all and drove extra careful and I still got a lower score for acceleration. It is making me anxious. The rest of my scores are prefect so how is this possible that I'm accelerating too much? There is a fault with the black box. But after seeing the reviews, we all have the same problem. How are we all good drivers by bad at acceleration??? And they do not answer the phone. I want to sue this company for theft.”

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Posted 1 year ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com we’d like the chance to go over this with you. Many thanks, Angela

Posted 1 year ago

“If I could rate Wise driving 0 I would!!! Poor service and inaccurate and fraudulent insurance company stating my son’s acceleration score is at 0 and has been for 2 months! All other aspects of his driving are very good. He is a careful driver and this is not a consistent reading. How can the score remain at zero without fluctuation at all, definitely a faulty box. When questioning this with wise driving the response we finally received 3 weeks after my query (which I had to chase up) was that the score is indeed correct. It will not be investigated further and must be due to my sons careless driving and a valuable lesson he will eventually learn. Not fair on anybody let alone a new driving who is extremely sensible and only on an apprentice wage. His car has been off the road for 2 weeks and still the score remains at zero! Beside the point how can his acceleration score drastically drop to 0 but speed and braking remain at very good. No matter what the decrease surely it would fluctuate a little and not remain at 0! To make matters worse having spoken to somebody at the beginning of June to report this error and another raised premium amount of £100 month! Customer service told me I would hear back from them in a few days time, but never responded. I chased this up only to be told it hadn’t been referred to the investigation team because I was required to send pictures of my sons black box attached to battery in his car. This information was not passed on and the car at this point was in the garage engine completely removed. The lady said therefore there was now no point taking a picture of the box not attached and in car. Therefore advise only to email complaints at wise driving . Nearly 2 weeks later we have had no response. This is a TERRIBLE company save yourself and any young drivers the pain and heart ache as they clearly DO NOT CARE. I will be posting this review elsewhere and speaking to the ombudsman.”

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Posted 1 year ago

“AVOID AVOID AVOID. They will constantly take money unauthorised out if your bank account. They're so bad, I've now got my bank to block them.”

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Posted 1 year ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy details to reviews@wisedriving.com, we can discuss this further with you. Thank you, Sarah

Posted 1 year ago

“Why won't you insure me next year. Is it because my black box score is excellent? Therefore you wouldn't make enough money.out of a safe driver? Are you going to come and remove the black box?”

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Posted 1 year ago

Hi Siobhan, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you, Sarah

Posted 1 year ago

WiseDriving is rated 3.6 based on 4,542 reviews