WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went from 2 to 3 years no claims whilst with this company and the renewal is over 3x the amount of the first insurance!!! Absolute joke.. Driven around 3000 miles this year and cant wait to remove their blackbox. Terrible company.”

Helpful Report

Posted 4 years ago

Hi Bobby We are sorry to hear you are unhappy with your policy. Were you unfortunate enough to have a claim? We work with a panel of insurers and we will provide the most competitive quote available. We are sorry you are not happy with the price offered. Was there anything in particular that makes you want a policy without the box? The box monitors your driving behavior and how you drive will affect the score. You may either get refunds for driving well or, additional premiums for a low driving behavior score. Many thanks, Holly

Posted 4 years ago

“Installing telematics in my car helps me to save a lot. My insurance went down because I don't usually drive the car always”

Helpful Report

Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Please can you amend the overall score to reflect your positive comments? Many Thanks, Kathryn.

Posted 4 years ago

“I'm 30yrs of age using blackbox is ridiculous and not happy with it being mandatory I would not recommend this insurance company again”

Helpful Report

Posted 4 years ago

Hi Josh, Thank you for your review. Our website and any comparison sites we use clearly state that WiseDriving is a telematics insurance provider and a device is required in order to have insurance with WiseDriving. We also state on our website that we will monitor your score continually throughout the insurance period. Thanks for your feedback, we do appreciate it and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 4 years ago

“Poor service difficult to access your account, needs 5 different numbers and keys to get your password change”

Helpful Report

Posted 4 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, to reviews@wisedriving.com, we can discuss this further with you. Thank you, Kathryn.

Posted 4 years ago

“They are not helpful at all”

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Posted 4 years ago

Hi Sheeba, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“have to cancel insurance within 4 days due to sale of car . I was charged £75 just as an cancellation which was within 14 days cooling period. Won't recommend this, its a rip off....”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. As stated in our terms and conditions; your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received. When you set up the policy you would have had to read and agree to our terms and conditions. A link to these terms is also included in all of our email correspondence we issue to our customers. Thanks for the feedback, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“Extremely expensive”

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Posted 4 years ago

Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 4 years ago

“Disgraceful. The WORST customer service I have EVER experienced. They wrote threatening to cancel my policy with no explanation. When I rang they were rude & lacked basic knowledge only to be told I needed to move my black box to the centre of the windscreen which I did so. 1 week later they cancelled my policy with no explanation or notice. I have paid them a lot of money and the box is on my screen. Their system is faulty.”

Helpful Report

Posted 4 years ago

Hi Mrs A, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Unnecessary they keep on sending the irrelevant emails such as we are sending refund when the insurance is more then 10 months due, please contact us otherwise we will cancel your policy etc etc. They fixed the box in my car due to which my music stopped working. This is the worst company i have came across in my 8 years of car insurance.”

Helpful Report

Posted 4 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to reviews@wisedriving.com, so we can go over this with you. Many Thanks, Sarah.

Posted 4 years ago

“Disgraceful”

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Posted 4 years ago

Hi Liam We are sorry to hear you feel this way. We would like to know why, if you would like to email us more information? Many thanks, Holly

Posted 4 years ago

“Have sent 3 emails now with no response very poor”

Helpful Report

Posted 4 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. Many thanks, Adam.

Posted 4 years ago

“Awful experience. They cancelled my policy because they said I had nit fitted the black box within 14 days. HOWEVER, the box was only delivered THREE WEEKS after I took out the policy! I kept tracking it and it was delayed in Amsterdam. Their fault. Not mine! Trying to communicate with them is hopeless. They proudly say that their messenger on Facebook is monitored but every time I tried to use it a message was relayed that the system was faulty. Their call centre does not pass on or record relevant info. Disgusting company. They charged me £75 cancellation fee. AVOID!!!”

Helpful Report

Posted 4 years ago

Hi Shelagh, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 4 years ago

“Gave me a reasonable quote which I agreed to. Then they sent an email the following day saying they wanted another 950 pounds from me. I cancelled because I thought it was unfair and they charged me 75 pounds. Dishonest and sneaky company. Best avoided.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking out the time to leave us a review, we do appreciate this. Many thanks, Lauren

Posted 4 years ago

“Mis sold black box insurance via compare the market. Charged 75 pounds to cancel after 1 day because I don't want a black box! Absolutely terrible customer service charging 75 pounds to cancel! Rubbish customer service. Can't get insured now because I have to wait 5 days for a refund!”

Helpful Report

Posted 4 years ago

Hi Adam, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Many Thanks, Sarah.

Posted 4 years ago

“Absolutely terrible in every possible way. Avoid like the plague”

Helpful Report

Posted 4 years ago

Hi Milo, We’re sorry to hear that you are unhappy with your insurance policy. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Many thanks, Lauren

Posted 4 years ago

“Charging £75 to cancel a policy with 24hrs of starting it, should be a crime. Other companies charge £25 which is far more reasonable.”

Helpful Report

Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. There is a £75 cancellation fee applicable, which we do inform all our customers about. We will however take your feedback on board. Thank you for bringing this to our attention. Many thanks, Holly

Posted 4 years ago

“Massive scam. If you're thinking about insuring through them via their blackbox please reconsider. I insurved through them after driving for 5 years and thought i would try a blackbox for the first time as the premium was cheaper. I have a clean licence and drive trucks 40 hours a week but was told by this system that i was a high risk driver. After 5 weeks they informed me that as a result my premium would increase by 210 pounds!! I cancelled my policy immediately and got stung by the cancellation fee when it suddenly dawned on me that this is exactly what they intend on doing. Cowboys and daylight robbery. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

Hi Jason, We are sorry to hear you are unhappy with your policy. If your score decreases by 10 points or more, an additional premium may apply. We make it clear before you take up the policy, you may receive refunds or additional premiums based on your driving score. We encourage all of our customers to regularly check their personal driving dashboard, which gives a breakdown of the driving scores, along with tips for how to improve each score, which in turn can result in a reduction to the premium. All of our fee's are outlined in our terms and conditions, which you would have read and agreed to when taking up the policy. Many thanks, Lauren

Posted 4 years ago

“Communication is not great”

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Posted 4 years ago

Hi We are sorry to hear this. Is there anything in particular you were unhappy with? We would like to know more, your feedback is appreciated. Many thanks, Holly

Posted 4 years ago

“Can’t communicate with an agent at all!”

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Posted 4 years ago

Hi, thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“I have cancelled my policy. Yesterday still waiting for confirmation.”

Helpful Report

Posted 4 years ago

Hi Mr Grinberg, thank you for your feedback. Please contact our customer service department on 01733 308358 to confirm the cancellation of your insurance policy. Our offices are open Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,548 reviews