My son has been with the company a while on his black box everything except his acceleration is excellent. 100/100 for most areas and then 0/100 for acceleration- my son drives very safely if he’s acceleration is so bad surely his braking would also need to be bad to compensate. It’s a joke his last two payments have gone up an extra £80 each. On reading reviews it looks like there is a problem with the data when it comes to acceleration yet it’s the drivers getting penalised and not being looked into by the company sounds like a lot of fobbing off with photos of the box etc. As long as they are getting the money they don’t care and are praying on young/new drivers knowing they want to get a full years no claims etc and haven’t got many options when it comes to first time insurance. Overall It’s bringing his score down to 80 - that’s still good yet they are taking him to the cleaners when it comes to increased premium - looks a bit iffy and looks like they are trying to get as much out of him as possible before he ups and chooses a different company in a few months. He’s called and asked how much it would be to cancel he got the reply to wait a few days as his next payment is due out and she couldn’t give him a cancellation amount. I’m guessing he will then not be any cheaper to cancel part way through the month or continue to pay stupid amount. He’s a student who also works part time paying his way but with the hike in premium he’s going to have to have help from us to afford it. Ridiculous!