awful awful company !!! if i could give this 0 stars i would. they increased my premium due to bad driving behaviour when all of my stats were excellent/good except my acceleration! One employee said that i should email a picture of my black box as he thinks there was a problem with it. He said it would take up to 3 days- this was early february !!!!!!!! it’s almost been a month and i haven’t heard a straight answer !!! all the employees don’t know what they’re talking about- i’ve had different excuses from each of them. They are cancelling my insurance because of this. Absolute joke of a company- if you could even call it that. I still haven’t got answers as they don’t answer their emails or their phone.DO NOT USE THIS COMPANY!!! I’m not the only one that has had this issue according to previous reviews.