WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,547 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So good so far.”

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Posted 4 years ago

Morning, Thank you for your review, it's good to know you are happy with your policy! Many thanks, Holly

Posted 4 years ago

“Do not use them, scammers just want to make money then cancel the policy for no reason, with no chance of explaining or getting changed. admin fees and extortionate cancellation fees! DO NOT USE”

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Posted 4 years ago

Hi, we would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 4 years ago

“AVOID AT ALL COSTS! Even if you paid me to use this company it would still be the last company on earth I'd ever use. I have genuinely never dealt with a worse company. I have spent THREE HOURS over 4 seperate calls renewing my car insurance only for each time to recieve an email confirming it has been cancelled. I've given my bank details on each 4 occasions and still the most unintelligent team on earth cannot complete the simpliest of tasks. I have never in my life felt so frustrated or irritated. In the end I insured with a different company, however they are now demanding a cancellation fee despite them cancelling themselves. You disgusting excuse for a company. Sort your customer service out, because this is completely unacceptable. Truly appalling, and shocking service, and I'm surprised you overall rating even managed to get to 2 stars... If I could have left no stars that still would have been too many.”

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Posted 4 years ago

Hi Charl, thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. Following your conversation on 9th April 2021, I have escalated your concerns to the complaints department to investigate this matter further. An acknowledgement letter will be issued within 5 working days, highlighting our complaints procedures. A letter will be sent, confirming the case handler and their contact information. Please note, that the Financial Ombudsman Service afford 8 weeks for a complaint to be investigated. Thanks, Kathryn.

Posted 4 years ago

“Very efficient”

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Posted 4 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 4 years ago

“Very efficient John Crawford”

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Posted 4 years ago

“Good and trusted insurance policy Guys check it out and used it”

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Posted 4 years ago

Hi Marvis Thank you for your review, we really appreciate it and your recommendation! Many thanks, Holly

Posted 4 years ago

“Fare price ,easy to insure”

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Posted 4 years ago

Hi Prasent Thank you for your feedback, we are happy you found everything easy! Many thanks, Holly

Posted 4 years ago

“Very helpful and easy”

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Posted 4 years ago

Hi Shelby-Ann Thank you for your review, we appreciate the feedback and we are glad you are happy with the service provided! Many thanks, Holly

Posted 4 years ago

“I could not ring my previous insurance if and when I needed to . There was no personal communication at all . Please with the current insurance as there is someone on the phone who o can talk to when I need to .”

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Posted 4 years ago

Hi Dr M Mikhail Thank you for your review, we really appreciate it and we are pleased to hear you find it easy to get in touch with us. You can call us any time or, you can email or message us on social media too! Many thanks, Holly

Posted 4 years ago

“Installed black box within the 14 days but did not show on your system and you then cancelled the policy after not informing me that you would be cancelling the policy due to the black box not having being installed. Then refused to reinstate the policy. Very bad customer service.”

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Posted 4 years ago

Hi Collette, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“One of the worst insurance companies I’ve ever had. Would not recommend. My car is with a private mechanic as it has been out of use for a couple of months. They’ve increased my monthly payment by nearly £80 and then when I call to ask why the person I spoke to was disgracefully rude. Then when I asked to speak to somebody else was told I have to wait 24-48 hours for a callback. So I now have to pay nearly double for my insurance and they can’t even address it within a good time frame. Not good enough at all!!”

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Posted 4 years ago

“Very easy to fill out all the information needed and easy to pay. Really helpful people. Overall so far nothing wrong”

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Posted 4 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 4 years ago

“Good really good”

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Posted 4 years ago

Hi Stuart Thank you for your review, we are happy you are pleased with your policy. Many thanks, Holly

Posted 4 years ago

“I recomended wise , all good”

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Posted 4 years ago

Hi Rafal Thank you for your feedback and recommendation, we really appreciate it! Many thanks, Holly

Posted 4 years ago

“WiseDriving has been the best insurance company I’ve been with. They care about my well-being and are very helpful and quick.”

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Posted 4 years ago

Hi Shaista Thank you for your kind words, we really appreciate it and we are happy to hear you are pleased with our service. Many thanks, Holly

Posted 4 years ago

“In the space of having a black box installed two days ago, they are telling me they will cancel already if it doesn’t improve within 200 miles, cancellation score is 30 I am at 29, bare in mind I paid a deposit of £350 2 weeks ago and my first insurance payment came out on Monday of £150, a normal company, the deposit covers your first month of driving and they don’t chase you up on payments within a week of the policy being a thing... tried to call up asking for an explanation, for example how they can come up with a score like that when I’ve had the black box installed for two days, of which only used for roughly 30 minutes, instantly met with a rude woman who you could barely understand due to the poor connection and handset on her end, to then be blamed for poor connection and have the phone rudely put down on me? I’m only 19 and it was a ballache getting together the money to pay for a deposit and first month of insurance within the space of a week. I DIDNT DO IT FOR IT TO BE CANCELLED WITHIN A DAY”

Helpful Report

Posted 4 years ago

Hi, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 4 years ago

“After being a customer for almost 2 years, having only 2 months left and never missed a payment. THEY CANCELLED MY INSURANCE? DISGUSTING! I swapped car and they sent me a new blackbox that did not arrive, nor did I sign for it. To then just cut me off without warning.”

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Posted 4 years ago

Hi, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 4 years ago

“Absolutely poor customer service on the phone. You can be charged load of extra money even you never make a claim from them. Check all the detail before you buy! It is actually cheaper to go for other insurrance companies!”

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Posted 4 years ago

Hi Cs Wong We are sorry to hear you are unhappy with your policy. As this is a telematics/box policy, as part of the terms and conditions, your driving is monitored and you can be given either refunds or additional premiums on a monthly basis, based on how well you drive. This is something we make very clear and it is something which you need to consider before taking up a policy with us. Many thanks, Holly

Posted 4 years ago

“I found your insurance easy to get and it’s best value for money.”

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Posted 4 years ago

Hi Thank you for your review, we are really pleased to know you are happy with your policy! Many thanks, Holly

Posted 4 years ago

“Are really good”

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Posted 4 years ago

Hi Yervis, Thanks for your great review! Regards. Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,547 reviews