WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Are really good”

Helpful Report

Posted 4 years ago

Hi Yervis, Thanks for your great review! Regards. Dylan

Posted 4 years ago

“WiseDriving are not to be trusted, Their are scummers who run under the igo4.com. on the 6th march 2021 I have sign up with them as a new client I paid annually, On the next following day I have received a new email " Your policy details have changed" with Additional Premium fees that is equivalent to what I have already paid on the 6th, On the 7th of march 2021 I have called them to find out Why am I been charged with this new Additional Premium fees their have failed to provide any additional information regards the new Policy that their have created that I never agree on, The lady I spoke to unbelievable she was so rude and shouting (couldn't barely speak okay English) "I keep telling her to come down I am just trying to find out this new Policy and why am I been charge additional fees." At this point she stood her ground and refuse to do anything about it and I have been threatened if I do not pay this new fees my Policy will be cancelled and debt collection agency will be knocking my door, What so scary about this is that their already had my credit card details Automatically saved on their system without my permission. I was left with only one option but to cancel my policy as I did not agree with the new policy their have email to me, I have been charge over £200 to cancel my policy, Keep in mind when you are signing up with them it says within 14days you can cancel the policy and the charging fees is £35 if it pass over the 14days the fees goes up to £75 but in my situation it was different according to them they have covered me when I have been trying to solve this problem over the phone on 7th march 2021 I join them on the 6th march 2021 you do the maths here. Plus my blackbox I was supposed to fit on my car hasn't even aravind yet, On the exactly day I was trying to solve this issue with them I got a text message saying your new WiseDriving box has been dispatched and is currently with DHL. But still I was charge £200 fees for canceling my Policy. My advice to anyone out there is to be careful with this Agency WiseDriving that runs under the igo4.com as their are rude and Money grabber, Don't fail for their fake quote online.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear this is how you feel. Looking into your situation we can see that the additional information that was found was an undisclosed fault claim that you failed to disclose at the quote level, therefore adjusts the level of risk on the policy. We hope that you disclose this moving forward to prevent the same things happening with alternative insurers. Regards, Dylan

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

Hi Roma, Thanks for your great review. We appreciate your feedback! Regards, Dylan

Posted 4 years ago

“This company a right-off rip, they charge you so much money for their services, take the money upfront before, and don't refund a penny. If you know what's good for you avoid them at any price.”

Helpful Report

Posted 4 years ago

Hi Ioana We are sorry to hear you are unhappy and we do appreciate your feedback. We would like to look into this further for you, if you could privately message us your details? Many thanks, Holly

Posted 4 years ago

“Been with wisedrive for a long while now and on renewal, they didn’t take payments for 6months due to ‘a mistake on their end’, while claiming I was still covered for the months I wasn’t paying for which is hard to believe, so I now have to pay the excess amount each month for the remainder of my policy with them. No professionalism and I will be moving on to a cheaper insurance company ASAP.”

Helpful Report

Posted 4 years ago

Hi We are sorry to hear about this situation and we apologise for any stress caused. We would like to take a look into this for you and investigate the matter further. Please could email us your information privately? Many thanks, Holly

Posted 4 years ago

“It was easy to do very helpfull and always sending emails to keep me informed”

Helpful Report

Posted 4 years ago

Hi, Thanks for your great review! We appreciate your feedback! Regards, Dylan

Posted 4 years ago

“My car was driven into whilst parked at home overnight - Wise Driving said that I would lose my no claims bonus if I were to claim for repairs even though it wasn't my fault and in fact I wasn't even behind the wheel. Paid for repairs myself as the amount wasn't worth losing no claims bonus. When it came to renewal my quote went up substantially despite no claims and highly positive rating from their black box. Went elsewhere as was substantially cheaper and Wise Driving refused to match.”

Helpful Report

Posted 4 years ago

Hi Anna, Thank you for sharing your experience, we are sorry that you feel this way. Typically with this situation, it would go down as a fault claim as there is no third party insurer to claim off of. We are sorry to hear that we were not able to keep you at renewal but hope that you are finding insurance more suited to your needs elsewhere. Kind regards, Dylan

Posted 4 years ago

“Absolutely disgusted....I received an email to say my sons driving had been poor over the last month and they demanded £774 from him, he is 18 and does not have this kind of money to hand. We had no warning (ie an email to say so like the one I received demanding £774) to say his score had dropped and there is no app so its not that straight forward to check on a regular basis, my son hasn't even been driving his car much as he gets picked up for work so the car has been sat on the drive. I asked to take the matter further but the lady on phone said I couldn't. I asked for an explanation as to how they could possibly come up with that kind of figure its absolutely ludicrous but again I was told I couldn't be given this information. I was just told if we didn't pay it the policy will be cancelled. My son and myself are now having sleepless nights worrying about this. Shocking service”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this and would like to look into this for you. Please drop us an email and we can look into the scores for you. Kind regards, Dylan

Posted 4 years ago

“Great experience and will recommend to everyone.”

Helpful Report

Posted 4 years ago

Hi Richmond Thank you for your kind review, we really appreciate it! Many thanks, Holly

Posted 4 years ago

“Affordable realistic prices Saved me over £1000”

Helpful Report

Posted 4 years ago

Hi Paul Thank you for your review, we are pleased to hear you are happy with the price we provided! Many thanks, Holly

Posted 4 years ago

“This company lacks transparency about how much it may cost if your driving scores drops. They were the most competitive when initially signing up but don't be drawn in by this. I had £724 taken off my credit card after only having the policy for just over 2 months as my driving score allegedly dropped! Last year I was insured with Co-op without any extra costs!”

Helpful Report

Posted 4 years ago

We are sorry to hear you are unhappy with the policy. Every customers overall premium is different and their individual and overall scores will also be different. Therefore, there is no set price for charges which may apply in the event your overall score drops. We encourage you to check your scores regularly, as a drop of 10 points or more can result in an additional charge. Conversely, if your score increases by 10 points or more, you may be entitled to refunds. Many thanks, Holly

Posted 4 years ago

“I was really struggling to find the cheapest quote for my first car insurance and wise driving was the best one.”

Helpful Report

Posted 4 years ago

Many thanks for your kind review, we are pleased to hear you found us! Thanks again, Holly

Posted 4 years ago

“avoid at all costs they are just out to get as much money out of you as possible. Telling me my telematics box recorded low score when the car hadnt moved as was for my partner learning to drive, called customer services to be told they dont know what happened,Asked to get put through to telematics department-dont take incoming calls,asked to speak to customer service manager-doesnt take incoming calls-a joke and never had a call back. Ased to cancle and then they hang up call,I have 10 years no claims,no points and 49 but still had to have black box. Just a legal way to scam you of money.”

Helpful Report

Posted 4 years ago

Hi Stuart We are sorry to hear you are unhappy and we can understand your frustrations. We would like the opportunity to look into this further for you. Please could you email us your policy number/client reference? Many thanks, Holly

Posted 4 years ago

“Affordable realistic prices Saved me over £1000”

Helpful Report

Posted 4 years ago

Hi Paul, We are thrilled to hear this and that our product worked for you! Kind regards, Dylan

Posted 4 years ago

“Fast easy to set up”

Helpful Report

Posted 4 years ago

Hi, Thank you for the great review, This is great feedback for us as simplicity is what we want from our insurance. Kind regards, Dylan

Posted 4 years ago

“excellent prices for a first time driver”

Helpful Report

Posted 4 years ago

Hi, Thank you for the great review, We appreciate your feedback and hope that your first year runs smoothly! Kind regards. Dylan

Posted 4 years ago

“excellent prices for a first time driver”

Helpful Report

Posted 4 years ago

Hi, Thank you for the great review, We appreciate your feedback and hope that your first year runs smoothly! Kind regards. Dylan

Posted 4 years ago

“It was very straight forward and no hassle”

Helpful Report

Posted 4 years ago

Hi Susanna, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 4 years ago

“Absolutely shocking!!! Phoned them 4 times to see if I was covered if my car got caught in a flood and each time I phoned I kept getting hung up on. The first time I phoned someone just said ‘yeah’ and hung, second time I phoned I was on hold for 30 minutes then I got hung up on, third time I got transferred to the claims department and then I was hung up on. And the forth time I finally got through to someone and all they said I’m gonna have to phone back tomorrow as they need to speak with the under writers and then they said bye and hung up. Absolutely disgusting. I think when it’s time to renewal, I’ll be looking elsewhere”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear that this is the case and would like to investigate this for you. Please email us and we can look at your case specifically for yourself. Kind regards. Dylan

Posted 4 years ago

“Pretty good”

Helpful Report

Posted 4 years ago

Hi Damen, Thanks for your review! If we could do anything else to make this 5* please let us know! Kind regards. Dylan

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,548 reviews