WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wisedriving - dishonest scammers Wisedriving claim that, should you pay them £120 for the insertion of a 'black box,' your driving record will ensure lower insurance prices. This is palpable nonsense and Wisedriving know it. I have been with the company for three years and achieved a 93% 'excellent' driving record. In the second year, the company added an extra £300 to my insurance costs. This year they added an additional £400. It amounts to annual increases of 35%. The black box, by the way, costs £120 and you pay an annual fee of £90 for it. Don't bother asking why I should be facing annual increases of 35%. Customer services amounts to a computer-like repetition of: 'We are a brokers. The prices are set by the underwriter.' True ... but not helpful. There is not even an attempt to talk through measures that might lower the rate. Don't ask either anything about the insurance company that underwrites the policy. I did and the operative hung up. As far as I can make out, Wisdedrivng is operating a scam. It is dishonest - even by the dismal standards of the insurance industry. I strongly recommend you shop elsewhere for your motoring insurance. I did and I found a price that was considerably less than half the price demanded by Wisedriving.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for your feedback. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“No issues sorting out insurance.”

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Posted 4 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“No issues sorting out insurance.”

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Posted 4 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“I can’t sign my online document nor set up an account”

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Posted 4 years ago

Hi Leanne, Please call our customer service department on 01733 308358, and one of our contact centre advisors will be able to assist you registering for the customer portal. Many Thanks, Kathryn.

Posted 4 years ago

“I am happy with the car insurance but the Box attachment is diff thing. I am doing driving 12 years now. I do not think the black box I need. But if it’s company policy then I need to follow it.”

Helpful Report

Posted 4 years ago

Hi Mr Khalid, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 4 years ago

“I have been driving for over 30 years and because I had a lease car for three years I can’t use my previous no claims bonus and as a 50 nearly 51-year-old driver I have to have a black box fitted.”

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Posted 4 years ago

Hi Paul, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many Thanks, Kathryn.

Posted 4 years ago

“Well done, easy to apply and good prices”

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Posted 4 years ago

Hi Adel, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“They cancelled my car insurance without warning cause I didn't install my own black box while on the phone to them trying to extend the time period for the cancellation for not informing them of my proof of no claims bonus and took £ 300 off me in cancellation fees”

Helpful Report

Posted 4 years ago

Hi, WiseDriving request that the telematics device be installed within 14 days after the policy is purchased. This is detailed on our website and within the terms and conditions we request all customer's read and agree to when they set up a policy. All of our cancellation costs are also included in the terms and conditions. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Appalling insurance company. Kept asking me to drive my car during the lockdown with nowhere to go! Unbelievable. When I spoke to someone about it they didn’t know what I meant! Avoid at all cost.”

Helpful Report

Posted 4 years ago

Morning We are sorry to hear you are unhappy with your experience with us. We would like to look into this further for you, if you would like to email us your details privately. Many thanks, Holly

Posted 4 years ago

“Details entered incorrectly”

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Posted 4 years ago

Hi Nikita We are sorry you are unhappy with your policy. We would like to know more about your experience, if you would like to email us with your information, we could look into this further. Many thanks, Holly

Posted 4 years ago

“Honestly affordable and trustworthy quote matching expectations! Highly recommended.”

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Posted 4 years ago

Hi Adrienne Thank you for your review. We are pleased to hear you are happy with your policy and we also thank you for your recommendation! Many thanks, Holly

Posted 4 years ago

“People working on reception poor English, sound like they were from abroad.”

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Posted 4 years ago

Hi Yakub Thank you for your review. We do indeed employ a wide variety of agents from different backgrounds however, all of our agents do speak English and are fully trained and equipped to deal with your queries. Many thanks, Holly

Posted 4 years ago

“Haven't really had chance to review yet. But the process of buying was painless, and the website was easy to navigate. Could do with an app to check on my driving progress tho”

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Posted 4 years ago

Morning, Thank you for your review, we really appreciate it and we will take the feedback on board. Many thanks, Holly

Posted 4 years ago

“WiseDriving services were quick and instructions were easy to follow”

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Posted 4 years ago

Morning, Thank you for your review, we really appreciate it! Many thanks, Holly

Posted 4 years ago

“AWFUL! Official documents said cancel by email, phone or letter. I emailed to cancel within 14 day cooling off period and received receipt of the email being received but nothing else. Tried calling loads but kept getting put on hold or hung up on! One grumpy advisor had an extremely bad line and told me she was working form home so it's not her fault and then dropped the call! When I eventually got through (about 4 hours of attempted calls in total) I was told that my cancellation was not actioned because it wasn't done by phone call. I said documents state otherwise and she said "well we never do it like that so you're going to have to speak to my manager." Manager not available so I just told her to cancel from today and I would chase it up to reclaim the money lost from previous days. Further chasing proved fruitless. Manager never available and nobody else in the call centre able to discuss cancellation by email. Further, upon refund being received, they whacked me with a £75 charge for cancelling and said cooling off period does not apply... think they need to check the legality of that! I was eventually told that an underwriter would contact me regarding my reclaim and no such call ever came through. Wise Driving washing their hands and saying they don't actually provide insurance now so I would not recommend them to anyone.”

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Posted 4 years ago

Hi, we’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 4 years ago

“Shocking!!!! Trying to rob me! This company took another years finance out in my name after my policy ended its them without my consent or signature on anything and because I’m disputing it they have closed the complaint and basically said I owe them 344quid! For one months insuarance, cancellation fees and 90 quid for other charges! Scammers robbing off vulnerable people should be shut down and I will be reporting them not paying as what they have done is illegal!”

Helpful Report

Posted 4 years ago

Morning, We are sorry to hear that your policy renewed unexpectedly. All of our polices are set to automatically renew, unless you tell us otherwise. We sent a renewal invite via email prior to the renewal date, to let you know what happens next and to ask that you call us, if you want to stop the policy from renewing. If you would like to send your information privately to us, we can investigate this for you. Many thanks, Holly

Posted 4 years ago

“I'm very happy”

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Posted 4 years ago

Morning, Thank you for your review, we are pleased to hear you are happy with your policy! Many thanks, Holly

Posted 4 years ago

“So good so far.”

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Posted 4 years ago

Morning, Thank you for your review, it's good to know you are happy with your policy! Many thanks, Holly

Posted 4 years ago

“Do not use them, scammers just want to make money then cancel the policy for no reason, with no chance of explaining or getting changed. admin fees and extortionate cancellation fees! DO NOT USE”

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Posted 4 years ago

Hi, we would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 4 years ago

“AVOID AT ALL COSTS! Even if you paid me to use this company it would still be the last company on earth I'd ever use. I have genuinely never dealt with a worse company. I have spent THREE HOURS over 4 seperate calls renewing my car insurance only for each time to recieve an email confirming it has been cancelled. I've given my bank details on each 4 occasions and still the most unintelligent team on earth cannot complete the simpliest of tasks. I have never in my life felt so frustrated or irritated. In the end I insured with a different company, however they are now demanding a cancellation fee despite them cancelling themselves. You disgusting excuse for a company. Sort your customer service out, because this is completely unacceptable. Truly appalling, and shocking service, and I'm surprised you overall rating even managed to get to 2 stars... If I could have left no stars that still would have been too many.”

Helpful Report

Posted 4 years ago

Hi Charl, thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. Following your conversation on 9th April 2021, I have escalated your concerns to the complaints department to investigate this matter further. An acknowledgement letter will be issued within 5 working days, highlighting our complaints procedures. A letter will be sent, confirming the case handler and their contact information. Please note, that the Financial Ombudsman Service afford 8 weeks for a complaint to be investigated. Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,544 reviews