WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful , affordable and beneficial for me”

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Posted 4 years ago

Hi, Thanks for you kind review. We appreciate your feedback and are happy that our product is working for you! Kind regards, Dylan

Posted 4 years ago

“So bad, customer service is terrible”

Helpful Report

Posted 4 years ago

Hi, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 4 years ago

“Customer service when you call is very quick especially under these lockdown situation. Hope it only gets better and better.”

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Posted 4 years ago

Hi, that’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“This Company should be shut down.....? They tried charging me twice and also still say I owe them money when I cancelled my policy as I payed in full. Taking further action against this Company keeping hounding for money owed.By email and even text messages now. Looking at the rest of your reviews I don’t know how you are still operating?Think one of the company owners must know someone at number 10.”

Helpful Report

Posted 4 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 4 years ago

“Really good insurance. I’m satisfied with service. Good service 👍🏻”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate the feedback and are over the moon the service is working for you. Kind regards, Dylan

Posted 4 years ago

“Avoid at all costs !!!! Complete rip off ! There are really good black box companies out there that reward you with bonus miles for your driving . This company just keep getting money out of you . And when you do try and top up the miles the customer service is shocking ! Never again !”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear this is how you feel. We would love to look into this for you to see where this is going wrong for yourself and see if we can increase that score so we can earn you back some refunds for safe driving. If this is something you'd be happy with please drop us an email and we can go from there. Regards, Dylan

Posted 4 years ago

“Worst Insurance Company ever, the customer service doens't exsist all the time you must go trought messanger or Instagram and personally this looks ridicolous than the instol you a black box for your vheicle which is the most horrible thing you can ever get, it doesn't give you peace of mind at all and all the time the team will write to let you knoww that you are driving bad from their standard and they will intimate you to get out soon from the insurance. Very bad!!”

Helpful Report

Posted 4 years ago

Hi G Carangella We are sorry to hear you are unhappy. If you would like to call our customer service team, the number you need is 01733 308358. You can also email us, or use social media platforms to message us. All of our contact information is available on the documents and emails we sent you and on our website. It is not our intention to make you feel bad about the way in which you are driving. We send updates on your score, as dropping below 30 may result in the cancellation of your policy and this is not what we want. The aim is to drive within the speed limits and drive smoothly, which means not braking and accelerating harshly. We encourage safe driving. Many thanks, Holly

Posted 4 years ago

“it has been very difficult to book a date and time for the fitting of a black box. The online portal did not work and when I called up my client reference number could not be verified and I was passed between a number of departments before someone took ownership to manage the issue - not a great start for a new client”

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Posted 4 years ago

Hi Henrik, we’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 4 years ago

“TERRIBLE! DO NOT GO WITH THEM! WISH I COULD RATE ZERO! Took months to cancel my policy as I had my car written off and had gone with another insurance and it took them ages to do it and payments were still coming out of my bank months after I had left. Customer service is shoddy and barely know their ass from their elbow. Then 3 months after leaving I receive an outstanding balance of £250 which they harass and hound you to pay via calls and texts. Really wish i read the reviews! DO NOT GO WITH THEM!! Not the best way to treat customers, especially during a pandemic when money is tight. They do not care about you.”

Helpful Report

Posted 4 years ago

Hi anon, We are sorry to hear this is how you feel. Looking into your specific case, the reason you have still been making payments is that you have had a fault claim on your policy prior to cancelling with us. This means that the full year is payable as you may have had a payout for a claim. If you would like to contact us to discuss this further, please email us. Regards, Dylan

Posted 4 years ago

“OK so farnellybigpants”

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Posted 4 years ago

Hi Lewis, Thanks for the good rating! We appreciate you taking the time to leave your review. Regards, Dylan

Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS. I would give zero stars if I could. I took out a policy for £616 for a new car which I was expecting to arrive that day. Unfortunately there was a problem with the car and so 19 days later I cancelled the policy. Wise Driving wanted to charge me £299...for NINETEEN days. Needless to say I have taken this complaint further to the Ombudsman. Looking at other reviews I am not the only one to have fallen for this. AVOID AVOID AVOID.”

Helpful Report

Posted 4 years ago

Hi Janine, Thank you for your feedback. I have escalated your concerns to the complaints department to investigate this matter further. An acknowledgement letter will be issued within 5 working days, highlighting our complaints procedures. A letter will be sent, confirming the case handler and their contact information. Please note, that the Financial Ombudsman Service afford 8 weeks for a complaint to be investigated. Many Thanks, Kathryn.

Posted 4 years ago

“an attentive insurance company and it would be.”

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Posted 4 years ago

Hi Breno, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“an attentive insurance company and it would be.”

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Posted 4 years ago

Hi Breno, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Ok I knighted jodhpurs kgcvn”

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Posted 4 years ago

Hi Christian, thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Many Thanks, Kathryn.

Posted 4 years ago

“horrible company - they advised me that my policy was due to renew and advised me to call up to let me know if i would like to renew with them - i contacted them well before the renewal to inform them that i will be looking elsewhere - they blatantly stole money from my account even though i had confirmation to say that the policy would not be renewing. i urge you to stay away from this company at all costs, not worth the headache or time to deal with them. blatant thieves.”

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Posted 4 years ago

Hi, we would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Your company make things easier for your customers”

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Posted 4 years ago

Hi, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service! Many Thanks, Kathryn.

Posted 4 years ago

“Cannot log into webpage from day 1”

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Posted 4 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. Please contact our customer service department on 01733 308358, and one of our customer service agents will be able to assist you with the online portal. Many Thanks, Kathryn.

Posted 4 years ago

“Horrible company would never recommend”

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Posted 4 years ago

Hi Ethan, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Very quick and easy to insure and a brilliant huge saving on my annual payment 10/10”

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Posted 4 years ago

Hi, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Will NOT let me login to web page straight from the get go”

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Posted 4 years ago

WiseDriving is rated 3.6 based on 4,544 reviews