WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wisedriving is a scam and dishonest company. All their teams and conditions are only suitable for them not for the customers . After 5th day, buying the policy I went on the road and I been stopped by the police and I been told that you vehicle is not even insured. After such a big trouble in front of children and family I managed to satisfy police officer that I bought the insurance policy about a week ago . I been advised by the police to ask the insurers why they don’t put my registration number in police database. Next morning I called them and asked them their answer was that according to terms and conditions they will do it after 7 days. It’s mean after purchasing policy with them people have to wait 7 days to go on the road. It’s really very bad, discusting don’t recommend for anyone”

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Posted 4 years ago

“It’s a dagey company. I bought fully comprehensive Inshurance through confuse.com quote. It was not conditional. After buying I get to know that I need to put a black box in my car which I don’t want. So second day I called there was no respond thence it was weekend they were closed then I email them that I don’t want it and ask for help what to do cancel it or what no response from them . So on Monday I called them and ask them that I don’t want black box in my car so what is the option can I cancel the policy they said no if you cancel you have to pay £75 which was quite greedy because with all other expenses you can cancel with in 14 days. Also the lady on the phone was very very rude. She left me with no choice to wait a year. I don’t recommend this company for any friend or any member of public because no one wants to be watched while driving and end of the day they share your information if it’s bad due to black box .”

Helpful Report

Posted 4 years ago

Hi Ilyas, Our website stipulates that WiseDriving is a telematics insurance provider, and we request you agree to our Terms and Conditions prior to setting up a policy. All of our fees and charges are also included in these terms. Our customer service department is open 9am-5pm on Saturdays and 10am-4pm on Sundays. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“very easy to apply very resanable pices”

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Posted 4 years ago

Hi David, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving! Many Thanks, Kathryn.

Posted 4 years ago

“very easy to apply very resanable pices”

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Posted 4 years ago

Hi David Thank you for your review, we are pleased to hear you are happy with the service provided. Many thanks, Holly

Posted 4 years ago

“Very good”

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Posted 4 years ago

Hi Nalini Thank you for your review. Many thanks, Holly

Posted 4 years ago

“Simple and easy to apply.”

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Posted 4 years ago

Hi Cleave Thank you for your review, we appreciate it. Many thanks, Holly

Posted 4 years ago

“Very pleased with the over all service I receive and would definitely recommend to a friend.”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“Do NOT go with this company. My driving is very good and I never accelerate too hard. The first 2 months of my policy I received £300 for good driving. Recently I got an email saying my driving would be reviewed and since then conveniently my acceleration has been an 0, leading to my score decreasing by 14 points. They now want £150 from me for ‘bad driving’ and when rang they do nothing about it. Disgusting.”

Helpful Report

Posted 4 years ago

Afternoon, We are sorry to hear you are unhappy with your policy. If your score decreases by 10 points or more, an additional premium may apply. You have had the benefit of receiving refunds from us, because your score increased by 10 points or more. We make it clear before you take up the policy, you may receive refunds or additional premiums based on your driving score. The data we use to calculate your score is from the box in your vehicle only. By logging onto your personal Dashboard, you can see on what days/journeys your score has been affected. This may help you see why your score has changed. Many thanks, Holly

Posted 4 years ago

“Good value”

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Posted 4 years ago

Afternoon, Thank you for your review, we are glad you are happy with the price offered. Many thanks, Holly

Posted 4 years ago

“Was a really straight forward set up and got a quick response”

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Posted 4 years ago

Afternoon, Thank you for your review, we really appreciate it. Many thanks, Holly

Posted 4 years ago

“Shocking company. Absolutely avoid at!!!!”

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Posted 4 years ago

Morning, We are sorry to hear you feel this way. We would like to know why. We do take feedback seriously so it would be helpful to know why you are unhappy. Many thanks, holly

Posted 4 years ago

“Don’t go with this company they overcharge! I have a black box and they want to charge you double you are already paying to add more miles. Won’t be renewing my insurance with them.”

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Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. We do ask that you declare your annual mileage and if you do need to add more, there is a charge to do so. There is no set amount to increase mileage, as this is determined by your insurer and they will take into account how many miles you have done so far, how many you want to add and your driving behavior score to date. Many thanks, Holly

Posted 4 years ago

“Really easy process, very competitive pricing and black box follow emails/training to fit really simple too.”

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Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Very professional”

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Posted 4 years ago

Hi Andy, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

“Utterly awful customer service, increased premium by £550 AFTER the cooling off period then tried to charge £75 cancellation fee when cannot afford the premium, amended a finance agreement without telling me first. Honestly the worst customer service from a colleague called Miraj too, so condescending, unhelpful, wouldn’t allow us to speak to a manager.”

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Posted 4 years ago

Hi Lewis We are sorry to hear about your negative experience and we apologise for any upset caused. We would like to look into this further for you, if you would like to email us your information privately? Many thanks, Holly.

Posted 4 years ago

“Good experience so far as a new client.”

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Posted 4 years ago

Morning, Thank you for your feedback. It's great to hear you have had a good experience with us! Many thanks, Holly

Posted 4 years ago

“Great communication fast set up”

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Posted 4 years ago

Morning, Thank you for your review. We are glad to hear you are happy with your policy. Many thanks, Holly

Posted 4 years ago

“Personally i think the instalation of the telematics box is a great idea”

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Posted 4 years ago

Morning Thank you for your review, we do appreciate it and we also agree! Our boxes are designed to encourage safe driving and help our customers to earn refunds for driving safely in the process! Many thanks, Holly

Posted 4 years ago

“I am happy with the car insurance but the Box attachment is diff thing. I am doing driving 12 years now. I do not think the black box I need. But if it’s company policy then I need to follow it.”

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Posted 4 years ago

Hi Mr Nazir Thank you for your review. Wisedriving only offer insurance with a telematics box. The aim with the box is to keep improving your score, to earn refunds on your policy. Hopefully you will be able to benefit from having the box in this way. Many thanks, Holly

Posted 4 years ago

“Very nice very good I'm happy for their prices week”

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Posted 4 years ago

Hi Mohammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,544 reviews