Awful experience. They cancelled my policy because they said I had nit fitted the black box within 14 days. HOWEVER, the box was only delivered THREE WEEKS after I took out the policy! I kept tracking it and it was delayed in Amsterdam. Their fault. Not mine! Trying to communicate with them is hopeless. They proudly say that their messenger on Facebook is monitored but every time I tried to use it a message was relayed that the system was faulty. Their call centre does not pass on or record relevant info. Disgusting company. They charged me £75 cancellation fee. AVOID!!!