WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this company. It is the worst ever insurance company. Everyday i receive emails from saying that they will cancel my insurance insurance because the black box has been removed from the windscreen when in fact its not!. The box is faulty and keeps falling off from the windscreen. When i tried to call them I have to wait at least 20-30 mins to get to someone and then they told me I need to pay an extra charge for a replacement box when in fact its their fault! Then i keep getting emails saying that my box battery is low and I need to charge it but they never supplied a charging cable in the first place! They expect you to spend money by buying a charging cable. When you charge the box after 1 month you get same issue, the battery went low again. It is just a constant pain and very frustrating. I can't wait for my insurance to end so that I leave this company. I STRONGLY ADVISE EVERYONE TO STAY AWAY FROM THIS COMPANY!! I will make a formal complaint to the relevant authority. They look like a bogus company which needs to be reported”

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Posted 3 years ago

“ridiculous prices to add extra miles.”

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Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks many thanks, Adam.

Posted 3 years ago

“The after sales is absolutely awful and would never recommend. I've been hung up on 3 times in one night after spending 20 minutes each time to get through. All I want to do is change the car on my policy. Disgraceful attitude !!!!!”

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Posted 3 years ago

Hi Tony, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks

Posted 3 years ago

“Pathetic insurance company i have cancelled my policy they still charged for next month already I cancelled it 15 days ago they didn’t send a cancellation request to close brothers to stop my insurance credit agreement poor service they are just looting first they told me your monthly payments gonna be 53 then they said ur not good driver so they were charging me 72 when I cancelled it they saying we gonna charge me £96 and also they already charged my next month credit Wow what a pathetic insurance company I an gonna sue you I am single mother of two kids Working day and night And they are making money from looting us Shameeeeee”

Helpful Report

Posted 3 years ago

Hi Maryan We are sorry to hear you are unhappy with your policy. To explain, your telematics box will monitor your driving behaviours (speed, acceleration, braking and time of day). You are scored on how well you drive and you can be either given a refund or an additional premium based on how well you drive. This is disclosed to all our customers prior to them accepting a quote with us. When you cancel your policy, we will calculate how much money you have paid to us, then deduct the cancellaion fee and the cost for the time you have been insured. Please also note the cost for the telematics box is non-refundable. Any direct debit payments made are taken into account. Dependent on what you have paid us versus the cost of insurance and fees, you may be either due a refund or owe us money. Upon cancellation, your credit agreement is also cancelled. Many thanks, Holly

Posted 3 years ago

“I'm so happy with the service and the price I hope I can prove my self of driving carefully .”

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Posted 3 years ago

Hi Dyakor, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 3 years ago

“Great insurers very helpful!”

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Posted 3 years ago

Hi Jayne, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Many Thanks, Kathryn.

Posted 3 years ago

“Very interesting”

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Posted 3 years ago

Morning, Thank you for your review. We would love to know more! Many thanks, Holly

Posted 3 years ago

“Charged me £200 to change my vehicle because somehow their black boxes don't work on multiple cars, so either they use the worst black boxes known to man or just scam everyone they can out of hundreds of quid”

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Posted 3 years ago

Hi David We are sorry to hear you are unhappy. Our telematics devices are aligned to the specific vehicle on cover, therefore, when you change said vehicle, a new device needs to be installed. We do inform our customers about this and the charge applicable, at point of sale and, prior to completing a change of vehicle. Please also be advised, the cost of a new device is £150. Any other charge applied, comes from your insurer, who determine whether your insurance will cost more or less on the new vehicle. Many thanks, Holly

Posted 3 years ago

“Rip off company. Milks money to customers.”

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Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Very happy with them”

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Posted 3 years ago

Hi Senad, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“**AVOID!!** Don’t bother with this insurance company, more hassle than it’s worth! No one knows what they are doing when they are on the phone to you, unless you will give them more money to solve a problem that’s been going on for months! (I refuse to give them any more money!) I was told my monthly payments will be going up as my driving score had dropped all while having emails saying if my black box isn’t connected by a certain date they will cancel the insurance, I have sent numerous photos of me connecting the box but nothing seems to work, I just get passed the same info again and again and no actual help given! So which is it? Is it working or not? Can’t wait for the policy to be up so I can move to a more professional company!”

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Posted 3 years ago

“Good amazing”

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Posted 3 years ago

Hi Ali, Thank you for giving us 5 stars! Many Thanks, Sarah.

Posted 3 years ago

“Very happy with them”

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Posted 3 years ago

Hi Senad, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customers, so thank you for validating our efforts! Many Thanks, Kathryn.

Posted 3 years ago

“Very competitive and easy to use”

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Posted 3 years ago

Hi Christine, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah.

Posted 3 years ago

“I am your existing customer, but you can not detect my details, still charge me for the new black box fee/”

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Posted 3 years ago

Hi Yun, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details (vehicle reg/date of birth/postcode) to: reviews@wisedriving.com, we’ll investigate this further. Many Thanks, Sarah.

Posted 3 years ago

“Good price. Black box for efficient feedback and support.”

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Posted 3 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Many thanks, Adam.

Posted 3 years ago

“Absolutely rubbish the whole insurance I can’t believe how much there trying to charge me do not go with this company at all. They promise a good price at first but the black boxes arnt even accurate at all they clearly try to get money out of you left right and Center.”

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Posted 3 years ago

Hi Sophie, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 3 years ago

“Has got to be the worst customer service I have ever experienced. On hold for over half hour get cut off, not a one off either, called back and spent a further 1.5 hrs on hold. Do not use this company!!”

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Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 3 years ago

“If I could not give even a start, I would be very happy, because they do not deserve even one star. I would never recommend this insurer to none of my friends neither family. all started bad and its been fighting with them all the time. I told them that my car is kept in a locked garage and that there will be no sun light in there (obviously). They sent a device that with no power cable and now they expect me to spend money and purchase a power cable for charging it whenever it need charging. Failing to comply they are threatening me with canceling my insurance policy. Now I am forced to purchase a cable and charge the device if I don't want my insurance to be canceled. The point here is: they know the device will need charging, they provide you with a device without the charger and yet they still expect you to spend money and purchase a charger after you have paid your insurance in one installment. I cannot wait to finish my term with them as it does not worth me changing to another insurance right now, because they will not refund me the correspondent remaining of the money I paid in. If you use your car more often than what you said to them, they send you a letter threatening with canceling your policy, if you said you are using your car very often, and then you don't use it too often, also is a problem, they send you a letter threatening your with canceling your policy. even when you are not doing anything you will still have a letter threatening you with canceling your policy. Today I was on the phone with them, while I was talking, the call dropped and they never called back. they got lots of background noise whenever you are calling them, and when you try to let them know that you cannot hear them well, then they hung up the phone and never call back. For them to get on the phone is another drama. After waiting nearly 30 minutes for someone finally to pick up the phone, she started asking me all the same details I already inserted on the automatic response system they get in place. Just wasting peoples time. They are for me the worst company ever in the United Kingdom. I will never use this company in any of they services.”

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Posted 3 years ago

“If I could go lower than one star I would, terrible insurance company. I’ve been on hold for an hour and still no answer. The website is complicated and the people don’t help you what so ever so avoid this insurance company at all costs.”

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Posted 3 years ago

WiseDriving is rated 3.6 based on 4,544 reviews