WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,546 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service of wise driving”

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Posted 3 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many thanks, Adam

Posted 3 years ago

“Best car insurance quote”

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Posted 3 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many thanks, Adam

Posted 3 years ago

“Excellent customer service. Very helpful. Highly recommend:)”

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Posted 3 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many thanks, Adam

Posted 3 years ago

“Worst customer service!”

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Posted 3 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“I've had my passenger door window broken and I've tried to contact wise driving for help.Ive been with them for nearly 3yrs. I've never had any problems with them until now. I've been on the phone all Friday afternoon and today.I sent them a g.mail and got no reply.Ive never claimed from an insurance company before as luck would have it.Ive never had an accident. But I will be looking for another insurance company if I don't get any help from wisedriving.”

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Posted 3 years ago

Hi, Thank you for your review. Our sincerest apologies for the issues you have raised, you can contact our windscreen claim department on 0333 241 9566 and they will be able to book an appointment to replace the glass damage. Many Thanks, Kathryn.

Posted 3 years ago

“The best prise which I have very glad to be your customer.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“The best prise which I have very glad to be your customer.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Well priced and easy to process.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Nice policy”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Well it's entirely how you drive that reduces your premiums and the bottom line WiseDriving give you this opportunity and I think it is a fair deal. Thanks WiseDriving ...”

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Posted 3 years ago

Hello, Thank you for your kind review. Many thanks, Holly

Posted 3 years ago

“There must be some mistakes in terms of calculating the overall driving score otherwise a new ridiculous mathematical theoratical approach must be invented by wisedriving !! FEBRUARY OVERALL DRIVING POINTS : 46, 51, 62, 57, 37, 47, 43, 49, 58, 44,44,47, 43, 43,43,39,51,54,47, 40,43,37,46,40,33,86 MARCH : 24,49,70,45,51,27,63,24,31,62,15,44,30,63,48,63,49,47,84,64,49,44 April : 33,40,38,39,60,77,85,54,53,91,40,38,49,84,84,65,59,39,36,75,39,44 May : 77, 45, 57, 46, 58, 46, 67, 46, 76, 84,49 Could you explain to me how come my overall driving score is still stand with 39?!! and why it is impossible to reach someone from your both telephone line and e-mail regarding this issue. I have sent e-mail like 20 times and no answer !!!!!”

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Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service provided. Our telematics providers do not supply us with information on how they calculate their scores but, we can provide more data to you. If you call us to discuss this we can provide more of an explanation. We understand you have found it difficult to contact us. We are busy at the moment but we are also trying our best to answer all lines of communication. Many thanks, Holly

Posted 3 years ago

“Very fast processing”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Very good tbh”

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Posted 3 years ago

Hi Mathew, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 3 years ago

“I'm not able to log in at my account by application”

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Posted 3 years ago

Hello, We are sorry to hear you are having trouble with your online account. You must first register. A link to do so would have been provided in your welcome email from us. Once registered you should be able to log in, however, if you are having trouble please call us so we can help. Many thanks, Holly

Posted 3 years ago

“Changed my policy price. £40 a month to £210 RIDICULOUS!”

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Posted 3 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“very bad insurance company, horrible customer services, the services they offer online doesn't work, you will wait up to 2 hours or more to speak to someone and they transfer to several people but none of them are helpful, avoid this insurance company if you want peace of mind.”

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Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 3 years ago

“Very acceptable”

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Posted 3 years ago

Hi Adam, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 3 years ago

“Well done you are wonderful team”

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Posted 3 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Many thanks, Adam

Posted 3 years ago

“veryy good price and good offers”

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Posted 3 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Adam

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,546 reviews