WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

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“Wick and easy set up”

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Posted 3 years ago

Thank you for your review. Many thanks, Holly

Posted 3 years ago

“I have been with WiseDriving for coming up to 7 months now. I can say they are a dog sh*T company to not only contact, but any extra charge you an absurd amount extra. Firstly, I have finance with there partner comany, close brother, after being insured for around 4 months they didn’t take money out of my account for 2No. Months, once I noticed I contacted them. This shouldn’t be the case. No email was issued, no letter warning me of any changes. Nothing. So when I contacted them, after being on hold for 45 mins, I was told I had to contact there finance company. Again, after waiting about an equal amount of time, they said they didn’t have some documentation. How did I get the finance in the first place with ‘missing documentation’. As soon as I told them, I received an email saying my finance was terminated. So I gave them the documentation, in my case it was a photo of my passport? All sorted, bit annoyed as I had to spend 2 hours of my day that could of been solved by a simple email. Lastly, I need to buy some extra miles as they limit you to what you have estimated. I went over and needed to purchase more. I rang and asked how much for 6,000 extra miles. How much? £200?! I asked the lady on the phone if she thought it was expensive, she said yes it is. I said is there any movement on the price and this is expensive, and in very broken English she said no. However she did say I can do it on the website for cheaper, I decided to buy less miles (still almost £120) and hope I don’t need more. So WiseDriving, if you like to take action on this and provide a better service for your customers, im sure everyone would be very great-full. Just wish I had read the horror stories that people have published about this company. I just trusted there high trust pilot rating that they like to boast. So the good, the bad and the ugly. Good; Cheap - I not be going for the cheapest option next time Gave me £10 back for good driving, not sure if this is is a kick in the teeth after spending over 2 grand with them Bad; Uncontactable, and when you do there English is very very poor and signal is always bad. God knows how it’ll be in the event of a claim! Expensive additional items Very poor group structure, you have to go through multiple company’s to get an answer. The black box is a bit harsh, nothing major but definitely slightly sensitive to breaking/acceleration.”

Helpful Report

Posted 3 years ago

Hi Tom We are sorry to hear you are unhappy with your policy. We do indeed use a third party finance provider for those customers who wish to pay on a monthly basis. We use a third party finance provider as we are not regulated to offer finance. Close Brothers Premium Finance is a regulated finance provider. We are sorry to hear you have had some problems with the finance provided. Have you spoken to CBPF to log a complaint with them about this? One of our rating factors is mileage so the more mileage you do, the higher the premium will be. The cost for more miles is provided to us by your insurer and we are unfortunately unable to change the cost. All our agents speak English but there are of course a wide variety of accents which come into it. Many thanks, Holly

Posted 3 years ago

“Avoid like the plague, this is a rogue business operation! I will keep it simple, had problems installing the telematics black box at the start of the policy, immediately I was sent an email that my policy will be cancelled and that of 25th December yes - Christmas day!! Called the company to explain and request the manger to call me back before the 24th December, took them almost three weeks for a manager to call back after several persistent calls. During my attempts I was given the pathetic excuse that only ONE manger existed and they are on annual leave for three weeks, and there was no other methods of escalating my concerns. My black box was not fit for purpose and will not remain on the windscreen as the adhesive design is inadequate, it keeps falling off and subsequent to this I received another email of non compliance of the box instalment and the policy will be cancelled! After several calls to the company, and long waiting times to get through, once the agents could see from their notes, my pending issues they would put me on hold and cut the call - coincidentally. (This happened several times, and they would not call you back). Other confusing issues which are not explained at the time of taking out the policy or prior; importantly is that the the Telematic black box device does not form part of your rights to obtain a refund during your statutory UK cooling off period, should anyone wish to cancel your insurance policy, and the fee £150 is chargeable for the box plus a £70 circa cancellation fee. So when you buy the insurance you are locked in by default - which is scandalous. Another confusing aspect for the consumer is they use a separate company for their credit agreements (If you pay monthly instalments) call ‘Close Brothers Finance’, which they don’t tell you, until you receive your agreement in the post to which MUST BE SIGNED FOR! Frustratingly this is the first time I have ver had to do this for insurance. They will confuse the hell out of customers by operating under several different trading names; Close Brothers Finance, WISE and iGO4 and Pukka Services. For the end consumer, it is not made clear whom is whom! Not to mention another company that surprisingly called my on boxing day asking if I coughed in my car the night before, (seriously) who said he is not part of the insurance company but worked for their precious telematic black box company. All very bizarre trading activities I have to admit. Bad points -Non U.K. Call Centres -Extremely long waiting times to call through (anything from 20 - 45 minutes, in my experience) -Quality of the call is very poor and so is communication, you have to ask them to repeat themselves. -Black box is solar panelled but yet it requires a charging, owe not to mention they do not provide the charger!? -The box has to be accurately installed onto your vehicle's windscreen which should not be removed other tampered with otherwise you will be informed a cancellation of policy -This is the best bit; they provide you with a ‘solar panel’ enabled black box device, wait for it… That ironically requires charging, and have you know it, they don’t supply the USB C cable to charge in your vehicle. Not to mention they don’t tell you this! If you remove the device to charge it, you get penalised for it! In essence the black box device is not fit for consumer purpose and in fact it one can assume it is designed to catch you out, solely for the purpose of making more money from you. (extorting money from you by hiking you premiums so I have heard). -The the telematic black box device is more hassle than it is actually worth with WISE insurance, trust me other companies do it much better! -WISE Insuarnce is a rogue company and it is beyond belief that the insurance ombudsman haven’t already shut them down. (It’s just a matter of time). -The black box device is non-transferable to another vehicle should you wish to change your vehicle during your active policy, you will have to purchase another at fee of £150! Good points Based on their performance of severe poor customer service, after taking the policy out for only two and half months, I made a ‘wise’ decision to cancel my policy due to having no faith in the company should anything happen in future events of an accident and trying to get matters handled the correct way. It was the best thing I ever did for my peace and sanity, I have been driving for over 25 years and never have I come cross such a shambles of an operation such as WISE Insurance. My advise is stay away, and pay for reputed and established companies don’t cut cost it pays for its self. Good points Based on their performance of severe poor customer service, after taking the policy out for only two and half months, I made a ‘wise’ decision to cancelled my policy due to having no faith in the company should anything happen in future events of an accident and trying to get matters handled the correct way. It was the best thing I ever did for my peace and sanity, I have been driving for over 25 years and never have I come cross such a shambles of an operation such as WISE Insurance. My advise is stay away, and pay for reputed and established companies don’t cut cost it pays for its self.”

Helpful Report

Posted 3 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely. iGO4 and WiseDriving is a broker who work with a panel of underwriters. The underwriter of your policy was Pukka Insurance Ltd. As we are a broker, we work with Close Brothers Premium Finance who provide the funding for our customers who chose to pay via monthly instalments. We work alongside ThingCo who supply the telematics device and provide us with the data information. With regards to the cancellation costs, these fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy. I can see one of our team managers contacted you to discuss the issues you raised and waived the cancellation fee as a gesture of goodwill due to the service you received. Feedback has been provided internally for the service you received and the delay in getting through to our contact centre. Thank you for your review, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 3 years ago

“WiseDriving interactive and user friendly.”

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Posted 3 years ago

Hi Darren, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah.

Posted 3 years ago

“Constantly changing amounts per month Send letter tell you there going to end the insurance if you don’t contact them and just spend and hour and half on hold telling me there was only a 5 minute wait to only have to call cut off by them, absolutely ridiculous of a company”

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Posted 3 years ago

Hi Dylan We are sorry to hear you are unhappy. We would like to investigate this for you. Please email us your policy information and we will take a closer look into the issues raised. Many thanks, Holly

Posted 3 years ago

“Easy to complete information and straight forward policy.”

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Posted 3 years ago

Thank you for your review and feedback. Many thanks, Holly

Posted 3 years ago

“Everything is good, apart from the dashboard it's not quite easy to see.”

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Posted 3 years ago

Thank you for your feedback. We appreciate it and will take this onboard. If you would like assistance with the Dashboard, please call us. We would be happy to help. Many thanks, Holly

Posted 3 years ago

“They have been great communication wise. The charts to see how your diving is when using a black box is good. The prices are great.”

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Posted 3 years ago

Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many Thanks, Sarah.

Posted 3 years ago

“Very simple online application”

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Posted 3 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 3 years ago

“Awesome keep it up”

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Posted 3 years ago

Hi Habtamu, Thanks for the 5 star rating, we really appreciate it! Many thanks, Lauren

Posted 3 years ago

“Very bad insurance company”

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Posted 3 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Many thanks, Lauren

Posted 3 years ago

“Amazing! Been driving with them for 2 months and have already had money taken off my insurance! Couldn’t recommend more!”

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Posted 3 years ago

Hi Robyn Thank you for your review and thank you for your recommendation! Many thanks, Holly

Posted 3 years ago

“Disappointed, got insurance with wise due to low monthly payments to then be told they have adjusted the rate to an extra £30 per month with no other options! Incredibly difficult to contact regarding the situation.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We do advise customer's that any changes to the information you have provided can lead to an additional premium. You can contact our customer service team on 01733 308358. Please be aware our opening times are 8am-8pm Monday-Friday, 9am-5pm on Saturday and 10am-4pm Sundays. Please be aware we will be closed on Christmas Day and Boxing Day. We are also only open 8am-4pm on Christmas eve. Once through to one of our customer service agents they will be able to explain the additional premium that has been applied to the policy. Many Thanks, Kathryn.

Posted 3 years ago

“Very happy with my insurance with wisedriving”

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Posted 3 years ago

Hi Tracy Thank you for your review. Many thanks. Holly

Posted 3 years ago

“Very difficult to contact, doesn’t answer the phone or any Facebook messages or chat bot within a timely manner. This is the most difficult element when they only want to send emails rather than call and talk. I had an email saying my insurance would be terminated if I didn’t respond within a week but the email went to junk and I didn’t see it so the insurance was terminated and I have had to pay for cancellation fees and lost a lot of money.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy. We will always answer phone calls, as long as you are calling within our opening times which are - 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays and our Customer Services number is 01733 308358. We do also answer emails, social media messages etc, but this is not the fastest way to get a response and we would always ask you to call if it is urgent, as with your query. Many thanks, Holly

Posted 3 years ago

“Not bad! But the driving score dashboard could be more better. I’d like to know more about my driving so more information could help out e.g if it showed Whether my driving score went up or down or maybe it can tell me I turn too quickly or at high speed.”

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Posted 3 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, to reviews@wisedriving.com, we can answer any queries you have. Many Thanks, Kathryn.

Posted 3 years ago

“Very good application”

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Posted 3 years ago

Hi Oana, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“Can’t get through on phones . Says log in details in valid”

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Posted 3 years ago

Hi, Thank you for taking the time out to leave a review. I do apologise that you are not able to get through to us on the phone. You can call customer services on 01733 308358 - if you still have no luck, please email reviews@wisedriving.com and we will look into this further for you. Many thanks, Lauren

Posted 3 years ago

“Overall everything is really good, sometimes the app takes a while to load fresh data but other than that a very good insurance policy for a younger driver at a reasonable price.”

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Posted 3 years ago

Hi Arjun, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah.

Posted 3 years ago

“Very disappointed that you have increased my premium by over £500! I haven't had a chance to call you yet but I will.”

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Posted 3 years ago

Hi Frank, Thank you for taking the time out to leave a review. I am sorry to hear that you are unhappy with the additional premium applied to your policy. Additional premiums can be added for a variety of reasons, including, but not limited to, a reduction in the driving behaviour score, changes to the policy - for example adding or removing a driver, changing the address or vehicle on the policy, or any undisclosed claims that were not included at the start of your policy. If you wish to discuss this further, please call us on 01733 308358 and we will be able to assist you. Many thanks, Lauren

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,544 reviews