“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”
“Car hit the back of me In February
I was told othe admitting liability
Until my renewal and found out
It’s still pending and cost me £250 more than it should 😡”
“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”
“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”
Hi Paul
I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated.
Kind regards
Emma
Performance Direct
Hi Noman
Thank you for sharing your feedback, I am pleased you rate us 5 stars!
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”
Hi Andrew
Thank you for bringing this to our attention.
For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx
Alternatively, you can submit a feedback form where someone will look into the concerns raised.
Kind regards
Emma
Performance Direct
Hi David
Thank you for the 5 star feedback, it's great to hear about the good customer service you received.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
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