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Performance Direct Reviews

4.6 Rating 2,739 Reviews
89 %
of reviewers recommend Performance Direct
Company Reviews Metrics
4.6
Based on 2,739 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Performance Direct Reviews
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William Evans
Verified Buyer
“All very efficient and made easy over the phone, much easier than online for old guys l”
Helpful Report
Posted 6 years ago
Paul Griffiths
Verified Buyer
“Received e-mail thanking us for renewing insurance without any prior information regarding costs or terms and conditions. We contacted to complain and got passed around from pillar to post. Very unprofessional experience.”
Helpful Report
Posted 6 years ago
Angela Kelly
Verified Buyer
“Pretty good they reduced my premium this year so that’s a bonus.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great service”
Helpful Report
Posted 6 years ago
David Cooper
Verified Buyer
“When I phoned up about an accident I was passed around departments and then transferred to the WRONG insurance company. Then spent another hour going around the same loops to go to the correct one. I also said I was thinking of changing van and then got a e-mail saying I wasn't renewing as I had sold it. It then took another hour to sort this out. Very poor customer service and I would not recommend them to anyone.”
Helpful Report
Posted 6 years ago
John Shute
Verified Buyer
“I like company's that care whether they are giving good service. But there is so much fishing for compliments going on the internet today, that everything you buy needs "feedback". In fact I would go so far as to say that anyone offering who offers a bad service WILL find out soon enough as they will receive an Irate phone call - don't they realise that? That is how the World used to be - those doing a good job, like yourselves just quietly get on with it. You don't need stars in silly boxes - but you will get a slap round the ear if you fail, in the form of the proverbial and much better phone call!! Have a nice day.”
Helpful Report
Posted 6 years ago
Duncan Maver
Verified Buyer
“good value”
Helpful Report
Posted 6 years ago
Stuart Bradley
Verified Buyer
“Last year they were helpful and insured me for the year . This year no very pleased I've tried to phone them no answer , tried online chat no answer . They never told me how much my yearly insurance would be and when it was taken from bank I didn't have enough to cover it , nearly £400 . Next year I'll find someone else .”
Helpful Report
Posted 6 years ago
Brian Cooke
Verified Buyer
“Happy with the service and price”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The service is good but I believe the fees are too high”
Helpful Report
Posted 6 years ago
Mohammed Qadeer
Verified Buyer
“As usual. Excellent.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“helpful, friendly, knowledgeable staff. Was very pleased to be able to renew for a second year without a huge increase in my premium.”
Helpful Report
Posted 6 years ago
Edward Tomlinson
Verified Buyer
“EXACTLY AS EXPECTED. GOOD PRICE REDUCED AFTER BRIEF PHONE CALL. SLIGHT MISTAKE IN DOCS BUT RECTIFIED IMMEDIATELY. COMPLETE ACCEPTANCE OF MY REFUSAL TO ACCEPT AUTO RENEWAL - RARE THESE DAYS.”
Helpful Report
Posted 6 years ago
Matthew Middleton
Verified Buyer
“Good professional company Nice people”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Easy to deal with and plenty of communication to remind me to renew my policy in time.”
Helpful Report
Posted 6 years ago
John Freeman
Verified Buyer
“Easy quick no hassle”
Helpful Report
Posted 6 years ago
Hi John, Thank you for your 5 star review, I am pleased to hear that your transaction process was quick and hassle free. Kind regards, Connor Performance Direct
Posted 6 years ago
Grace Legge
Verified Buyer
“I was pleased with respnse”
Helpful Report
Posted 6 years ago
Hi Grace, Thank you for your 5 star review, I am happy to hear that you are pleased with the response of our operators. Kind regards, Connor Performance Direct
Posted 6 years ago
Allan Gainer
Verified Buyer
“A lot of fuss over reclaiming money due from third party, requiring me to support court action”
Helpful Report
Posted 6 years ago
Graham Smith
Verified Buyer
“Send renewal information out by e mail which is inaccessible to the policy holder. Who knows why?”
Helpful Report
Posted 6 years ago
Harshvadan Vadgama
Verified Buyer
“Excellent service and very professional staff to deal with any insurance service.”
Helpful Report
Posted 6 years ago
Hi Harshvadan, Thank you for your 5 star review, I am happy to hear that you have found your services to be of utter most excellence and our operators full of professionalism. Kind regards, Connor Performance Direct
Posted 6 years ago
Performance Direct is rated 4.6 based on 2,739 reviews
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