Hi David,
Thank you for the 4/5 rating. We’re glad to hear you found the phone response quick and the answers direct.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found the renewal process efficient and the prices reasonable.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found our service simple and easy to deal with, with good pricing and policy, and that the agreed value is a real benefit.
Kind regards,
Emily
Performance Direct
“I would highly recommend Performance Direct as the annual premium was very competitive. The only reason I haven't given 5 stars is because I haven't needed to call on them for any reason.”
Hi,
Thanks for the review and the 4/5 rating. We're glad you found the annual premium competitive. If you ever need us, we’re here to help.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found it easy to deal with us and that notifications give you plenty of time for changes.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found us with a better price. Sorry about the window claim sorting, and we’re here if you’d like us to help with anything else.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found us fast, fair and efficient. If there’s anything we can do to earn that extra star, please let us know.
Kind regards,
Chloe
Team Performance Direct
Hi there,
Thank you very much for your kind words! We're glad to hear you had a positive experience with us. Your support is greatly appreciated, and we’re always here to help car enthusiasts like you!
Kind regards,
Molly
Performance Direct
Hi Keith,
Thank you for your positive 4-star review! We're pleased to hear that you've had a good experience with our customer service so far. Your feedback motivates us to keep improving and ensuring that we meet your expectations. If there's anything further we can assist you with, please don't hesitate to reach out!
Kind Regards,
Jess
Performance Direct.
“These people are OK and good to deal with. However the prices charged can be higher than some other companies and I suggest the service from Performance Direct is as good as the many good companies out there.”
Hi Ronald,
Thank you for your balanced 4-star review! We appreciate your insight about our prices and are glad to hear that you had a positive experience with our service. We're constantly working to offer quality and value that stands out in the market. Your feedback is invaluable to us and helps drive our commitment to improvement!
Best wishes,
Molly
Performance Direct
Hi Simon,
Thank you for your great review! We're thrilled to hear that you had a quick and easy transaction and appreciated our knowledgeable team member. Your feedback truly encourages us to keep delivering excellent service!
Kind regards,
Molly
Performance Direct
Hi there,
Thank you for your balanced feedback! We're glad to hear the ladies on the phone were helpful. We're sorry to learn about your experience with the gentleman asking about the pension. Your comments will help us improve our service.
Kind regards,
Molly
Performance Direct
“The on line service works well, the tracker took longer than expected to arrive, but I was always able to get confirmation via the chat system that it was on the way. access to documentation is good and overall this is my third year of being insured with Performance Direct, so it can't be that bad.”
Hi Martyn,
Thank you for the great 4-star review! We're glad to hear that our online service worked well for you and that you appreciated the chat system for updates on your tracker. We strive for continuous improvement, and your feedback helps us in that mission. We’re delighted to have you as a loyal customer for your third year!
Kind regards,
Molly
Performance Direct
Hi Colin,
Thank you for your positive 4-star review! We’re pleased to hear you didn’t encounter any problems. Your feedback is important to us, and we strive to ensure every experience is a great one.
Kind regards,
Molly
Performance Direct
Hi Michael,
Thank you for your review! We’re pleased to hear that you found our quote competitive for your bike insurance. We’re sorry to learn that your insurance information hasn’t arrived yet. Please reach out to us, and we’ll look into this for you right away. Your satisfaction is important to us!
Warm regards,
Team Performance Direct
Hi Teresa,
Thank you for your 4-star review! We’re glad to hear that everything is okay with you. Your feedback is important to us, and we’re always striving to make your experience even better!
Kind regards,
Molly
Performance Direct
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