Hi,
Thank you for sharing your feedback. We’re glad to hear you experienced good service. In regards to the renewal reminder, we send you an email 18-21 days before renewal to advise you to log in and view your renewal. Please always check your junk / spam folder in case it gets delivered there.
Kind regards,
Emily
Performance Direct
Hi David,
Thanks for sharing your feedback. We’re glad to hear the price was reasonable and the online forms were straightforward.
Kind regards,
Emily
Performance Direct
Hi Michael,
Thanks for sharing your thoughts. We understand you haven’t used the service yet and hope you don’t need to.
If there’s anything you’d like to know, please reach out.
Kind regards,
Chloe
Team Performance Direct
“Virtually no need to contact until a change of car - then 1hr 20m total to get refused change. took 30 mins to get out of Chat bot to speak with a human .
Just Type HUMAN in Chat bot & its the only thing it recognises what you want .
Rubbish, slow after sales , contact avoidance system”
Hi Mason,
Sorry to hear about the trouble with the chat bot and the delays after the change request. We appreciate you flagging this.
If you’d like to share any more details, feel free to reach out.
Kind regards,
Chloe
Team Performance Direct
Hi David,
Thank you for the 4/5 rating. We’re glad to hear you found the phone response quick and the answers direct.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found the renewal process efficient and the prices reasonable.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found our service simple and easy to deal with, with good pricing and policy, and that the agreed value is a real benefit.
Kind regards,
Emily
Performance Direct
“I would highly recommend Performance Direct as the annual premium was very competitive. The only reason I haven't given 5 stars is because I haven't needed to call on them for any reason.”
Hi,
Thanks for the review and the 4/5 rating. We're glad you found the annual premium competitive. If you ever need us, we’re here to help.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found it easy to deal with us and that notifications give you plenty of time for changes.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found us with a better price. Sorry about the window claim sorting, and we’re here if you’d like us to help with anything else.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found us fast, fair and efficient. If there’s anything we can do to earn that extra star, please let us know.
Kind regards,
Chloe
Team Performance Direct
Hi there,
Thank you very much for your kind words! We're glad to hear you had a positive experience with us. Your support is greatly appreciated, and we’re always here to help car enthusiasts like you!
Kind regards,
Molly
Performance Direct
Hi Keith,
Thank you for your positive 4-star review! We're pleased to hear that you've had a good experience with our customer service so far. Your feedback motivates us to keep improving and ensuring that we meet your expectations. If there's anything further we can assist you with, please don't hesitate to reach out!
Kind Regards,
Jess
Performance Direct.
“These people are OK and good to deal with. However the prices charged can be higher than some other companies and I suggest the service from Performance Direct is as good as the many good companies out there.”
Hi Ronald,
Thank you for your balanced 4-star review! We appreciate your insight about our prices and are glad to hear that you had a positive experience with our service. We're constantly working to offer quality and value that stands out in the market. Your feedback is invaluable to us and helps drive our commitment to improvement!
Best wishes,
Molly
Performance Direct
Hi Simon,
Thank you for your great review! We're thrilled to hear that you had a quick and easy transaction and appreciated our knowledgeable team member. Your feedback truly encourages us to keep delivering excellent service!
Kind regards,
Molly
Performance Direct
