Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,643 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ladies very helpful on the phone One man not. .He asked about pension although payment annually”

Helpful Report

Posted 6 days ago

Hi there, Thank you for your balanced feedback! We're glad to hear the ladies on the phone were helpful. We're sorry to learn about your experience with the gentleman asking about the pension. Your comments will help us improve our service. Kind regards, Molly Performance Direct

Posted 3 days ago

“The on line service works well, the tracker took longer than expected to arrive, but I was always able to get confirmation via the chat system that it was on the way. access to documentation is good and overall this is my third year of being insured with Performance Direct, so it can't be that bad.”

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Posted 1 month ago

Hi Martyn, Thank you for the great 4-star review! We're glad to hear that our online service worked well for you and that you appreciated the chat system for updates on your tracker. We strive for continuous improvement, and your feedback helps us in that mission. We’re delighted to have you as a loyal customer for your third year! Kind regards, Molly Performance Direct

Posted 1 month ago

“No problems”

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Posted 1 month ago

Hi Colin, Thank you for your positive 4-star review! We’re pleased to hear you didn’t encounter any problems. Your feedback is important to us, and we strive to ensure every experience is a great one. Kind regards, Molly Performance Direct

Posted 1 month ago

“Quote was competitive for my bike insurance. Was told insurance information would be posted out to me,but it hasn’t arrived.?”

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Posted 1 month ago

Hi Michael, Thank you for your review! We’re pleased to hear that you found our quote competitive for your bike insurance. We’re sorry to learn that your insurance information hasn’t arrived yet. Please reach out to us, and we’ll look into this for you right away. Your satisfaction is important to us! Warm regards, Team Performance Direct

Posted 1 month ago

“All ok with me”

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Posted 1 month ago

Hi Teresa, Thank you for your 4-star review! We’re glad to hear that everything is okay with you. Your feedback is important to us, and we’re always striving to make your experience even better! Kind regards, Molly Performance Direct

Posted 1 month ago

“I've only recently became a customer but so far so good. Very affordable insurance.”

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Posted 2 months ago

Hi Glenn, Thank you for your great 4-star review! We're really pleased to hear that you find our insurance to be affordable. Your feedback is appreciated, and we look forward to continuing to serve you with the same quality. Kind wishes, Molly Team Performance Direct

Posted 2 months ago

“So far so good .prices for ur insurance is fine”

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Posted 2 months ago

Hi James, Thank you for your positive 4-star review! We're happy to hear that you're satisfied with our insurance prices. Your feedback is invaluable to us as we strive to provide the best value for our customers. Kind regards, Molly Performance Direct

Posted 2 months ago

“Easy access and helpful”

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Posted 2 months ago

Hi there, Thank you for your great 4-star review! We're thrilled to hear that you found our service easy to access and helpful. Your feedback encourages us to keep working hard to assist our customers in the best possible way. Kind regards, Molly Performance Direct

Posted 2 months ago

“Very efficient in their service direct n sure”

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Posted 3 months ago

Hi Peter, Thank you for your great 4-star review! We're glad to hear that you found our service to be efficient and direct. Your feedback is important to us, and we’re continually striving to improve. If there's anything we can do to earn that last star, please let us know! Warm regards, Molly Team Performance Direct

Posted 3 months ago

“Very pleasant and informative person to who led me through the process. A query next day dealt with very quickly. Thank you”

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Posted 3 months ago

Hi, Thank you for your wonderful 4-star review! We’re delighted to hear that you found our team pleasant and informative, and that your query was handled quickly. Your feedback is much appreciated and helps us improve our service! Warm wishes, Team Performance Direct

Posted 3 months ago

“Excellent service and always reasonable on price , can't fault them so far happy to recommend”

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Posted 3 months ago

Hi, Thank you for the great 4-star review! We're so pleased to hear that you found our service excellent and reasonably priced. Your recommendation means a lot to us and we appreciate your support! Warm regards, Team Performance Direct

Posted 3 months ago

“Simple to complete documents and pay for a quote much cheaper than my current insurer.”

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Posted 3 months ago

Hi there, Thank you for the great 4-star review! We’re delighted to hear that you found our documents easy to complete and our quotes much cheaper than your current insurer. We're always working to provide value while keeping the process as simple as possible. Your feedback is appreciated! Kind regards, Molly Performance Direct

Posted 3 months ago

“Easy to use website, competitive prices, thank you.”

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Posted 3 months ago

Hi Andrew, Thank you for your 4-star review! We're delighted to hear that you found our website easy to use and our prices competitive. Your satisfaction is important to us, and we’re always striving to provide the best experience. If you have any suggestions or need assistance, don’t hesitate to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“One can always do better.”

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Posted 3 months ago

Hi there, Thank you for your 4-star review! We genuinely appreciate your feedback and acknowledge that there's always room for improvement. Your insights are invaluable in helping us enhance our services. If there's anything specific you'd like to discuss or if you have any suggestions, please feel free to reach out. Best regards, Molly Performance Direct

Posted 3 months ago

“The service is good but having trouble engaging to sort out ncb”

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Posted 3 months ago

Hi Jeremy, Thank you for your 4-star review! We're glad to hear that you’re satisfied with the service. We apologize for any inconvenience you're experiencing with your NCB. We're here to help and will do our best to resolve it as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Had to make 2 phone calls to get my policy sorted but otherwise very good”

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Posted 4 months ago

Hi Ian, Thank you for the great 4-star review! We're glad to hear you had a positive experience overall, even though it took a couple of calls to get everything sorted. Your feedback is valuable to us, and we'll work on making the process even smoother in the future. If you need anything else, feel free to reach out! Best regards, Molly Performance Direct

Posted 4 months ago

“I booked through performance direct because they gave a phone number whereas Allianz didn’t have one and ignored my email.”

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Posted 4 months ago

Hi Moira, Thank you for your great 4-star review! We’re glad that you chose to book with us and appreciate your feedback about our customer support. We strive to be accessible and responsive, and it's fantastic to know that we meet that expectation for you. If there's anything more we can do, please don’t hesitate to let us know! Best regards, Molly Performance Direct

Posted 4 months ago

“Competitive rates for my Classic insurance..would definitely recommend.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your fantastic 4-star review! We're thrilled to hear that you found our rates competitive for your Classic insurance. Your recommendation means a lot to us, and we're always here to help if you have any further questions or needs. Best regards, Molly Performance Direct

Posted 4 months ago

“The commission was a bit high but overall price was competitive.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for your great 4-star review! We're pleased to hear that you found our overall pricing competitive. We understand that commission can play a crucial role in your decision, and we constantly strive to provide the best value for our customers. If there's anything we can do to enhance your experience further, please don't hesitate to reach out! Best regards, Molly Performance Direct

Posted 4 months ago

“Minor hick-up whilst trying to obtain certain explanations”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for your great 4-star review! We appreciate your feedback and are sorry to hear you had a minor hiccup while seeking explanations. We strive to provide clear and helpful information, so your insights are valuable to us. If there's anything else we can assist you with, please don’t hesitate to let us know! Best regards, Molly Performance Direct

Posted 4 months ago

Performance Direct is rated 4.6 based on 2,643 reviews