Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient in their service direct n sure”

Helpful Report

Posted 3 days ago

Hi Peter, Thank you for your great 4-star review! We're glad to hear that you found our service to be efficient and direct. Your feedback is important to us, and we’re continually striving to improve. If there's anything we can do to earn that last star, please let us know! Warm regards, Molly Team Performance Direct

Posted 2 days ago

“Very pleasant and informative person to who led me through the process. A query next day dealt with very quickly. Thank you”

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Posted 5 days ago

Hi, Thank you for your wonderful 4-star review! We’re delighted to hear that you found our team pleasant and informative, and that your query was handled quickly. Your feedback is much appreciated and helps us improve our service! Warm wishes, Team Performance Direct

Posted 4 days ago

“Excellent service and always reasonable on price , can't fault them so far happy to recommend”

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Posted 1 week ago

Hi, Thank you for the great 4-star review! We're so pleased to hear that you found our service excellent and reasonably priced. Your recommendation means a lot to us and we appreciate your support! Warm regards, Team Performance Direct

Posted 4 days ago

“Simple to complete documents and pay for a quote much cheaper than my current insurer.”

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Posted 2 weeks ago

Hi there, Thank you for the great 4-star review! We’re delighted to hear that you found our documents easy to complete and our quotes much cheaper than your current insurer. We're always working to provide value while keeping the process as simple as possible. Your feedback is appreciated! Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Easy to use website, competitive prices, thank you.”

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Posted 3 weeks ago

Hi Andrew, Thank you for your 4-star review! We're delighted to hear that you found our website easy to use and our prices competitive. Your satisfaction is important to us, and we’re always striving to provide the best experience. If you have any suggestions or need assistance, don’t hesitate to reach out! Best regards, Molly Performance Direct

Posted 3 weeks ago

“One can always do better.”

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Posted 3 weeks ago

Hi there, Thank you for your 4-star review! We genuinely appreciate your feedback and acknowledge that there's always room for improvement. Your insights are invaluable in helping us enhance our services. If there's anything specific you'd like to discuss or if you have any suggestions, please feel free to reach out. Best regards, Molly Performance Direct

Posted 3 weeks ago

“The service is good but having trouble engaging to sort out ncb”

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Posted 3 weeks ago

Hi Jeremy, Thank you for your 4-star review! We're glad to hear that you’re satisfied with the service. We apologize for any inconvenience you're experiencing with your NCB. We're here to help and will do our best to resolve it as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out! Best regards, Molly Performance Direct

Posted 3 weeks ago

“Had to make 2 phone calls to get my policy sorted but otherwise very good”

Helpful Report

Posted 4 weeks ago

Hi Ian, Thank you for the great 4-star review! We're glad to hear you had a positive experience overall, even though it took a couple of calls to get everything sorted. Your feedback is valuable to us, and we'll work on making the process even smoother in the future. If you need anything else, feel free to reach out! Best regards, Molly Performance Direct

Posted 4 weeks ago

“I booked through performance direct because they gave a phone number whereas Allianz didn’t have one and ignored my email.”

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Posted 1 month ago

Hi Moira, Thank you for your great 4-star review! We’re glad that you chose to book with us and appreciate your feedback about our customer support. We strive to be accessible and responsive, and it's fantastic to know that we meet that expectation for you. If there's anything more we can do, please don’t hesitate to let us know! Best regards, Molly Performance Direct

Posted 1 month ago

“Competitive rates for my Classic insurance..would definitely recommend.”

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Posted 1 month ago

Hi there, Thank you for your fantastic 4-star review! We're thrilled to hear that you found our rates competitive for your Classic insurance. Your recommendation means a lot to us, and we're always here to help if you have any further questions or needs. Best regards, Molly Performance Direct

Posted 1 month ago

“The commission was a bit high but overall price was competitive.”

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Posted 1 month ago

Hi Peter, Thank you for your great 4-star review! We're pleased to hear that you found our overall pricing competitive. We understand that commission can play a crucial role in your decision, and we constantly strive to provide the best value for our customers. If there's anything we can do to enhance your experience further, please don't hesitate to reach out! Best regards, Molly Performance Direct

Posted 1 month ago

“Minor hick-up whilst trying to obtain certain explanations”

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Posted 1 month ago

Hi Peter, Thank you for your great 4-star review! We appreciate your feedback and are sorry to hear you had a minor hiccup while seeking explanations. We strive to provide clear and helpful information, so your insights are valuable to us. If there's anything else we can assist you with, please don’t hesitate to let us know! Best regards, Molly Performance Direct

Posted 1 month ago

“as an insurance company what can you say, yes they are like all others, cheaper on the first year and more expensive on the second year. reason for this is the normal sneaky admin fee. also as with many others still no discount for another years experience and another year without making a claim. being a safe experienced rider does not mean your insurance will be cheaper all it means is you are a safe experienced rider.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand your concerns about pricing and administrative fees. While it's common in the industry to see variations in costs year-to-year, we continually strive to provide the best value and service for all our customers. Your experience as a safe and experienced rider is indeed valuable, and we will take your comments into account as we work on improving our offerings. If you have any further questions or suggestions, please feel free to reach out to us! Best regards, Jess Performance Direct

Posted 1 month ago

“Very easy to take out insurance. I found downloading the policy on the internet extremely easy and i am not computer savvy.”

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Posted 2 months ago

Hi Teresa, Thank you for your great 4-star review! We're delighted to hear that you found it easy to take out insurance and that downloading the policy online was a breeze for you. It's wonderful to know we're making things accessible for everyone, regardless of their tech skills! If you ever need assistance in the future, don’t hesitate to reach out. Best regards, Molly Performance Direct

Posted 2 months ago

“Straight forward to join and get motorhome cover with. Sent in necessary papers and got certificate back online within a short time.”

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Posted 2 months ago

Hi Cheree, Thank you for your great 4-star review! We’re pleased to hear that you found the process straightforward and received your certificate quickly. Your feedback is important to us, and we’re always looking for ways to improve. If there’s anything we can do to enhance your experience further, please let us know! Best regards, Molly Performance Direct

Posted 2 months ago

“I sent two emails, one dated 11th March, the other 12th March. I received one acknowledgment following the two emails. The acknowledgement has not been followed up with any reply.”

Helpful Report

Posted 2 months ago

Hi Adrian, Thank you for your review and for bringing this to our attention. We're sorry to hear that your emails did not receive the follow-up they deserved, and we sincerely apologize for any frustration this may have caused. Your feedback is invaluable, and we’re taking steps to improve our communication. Please feel free to reach out again if there's anything else we can assist you with. Best regards, Jess Performance Direct

Posted 2 months ago

“Very good but you you have to be very conversant with technology as everything is done online. It would be nice to have a real person to talk to if you can't find ths answer online.”

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Posted 2 months ago

Hi David, Thank you for your thoughtful 4-star review! We’re glad to hear you had a good experience with us. We appreciate your feedback about the need for human support alongside our online services. We're constantly working to enhance the customer experience, and your comments on this are invaluable. We hope to assist you again in the future! Best regards, Jess Performance Direct

Posted 2 months ago

“Helpful staff who gave a good explanation of the cover available as well as exclusions. The premium was fairly reasonable premium but cancellation charges are punitive - fortunately, I haven't needed to cancel!”

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Posted 3 months ago

Hi Karen, Thank you for your kind 4-star review! We're glad to hear that our staff was helpful in explaining the coverage and exclusions. We strive to offer competitive premiums, but we understand your concerns about the cancellation charges. Your feedback is invaluable to us, and we appreciate you sharing your thoughts! We hope to assist you again in the future. Best wishes, Molly Performance Direct

Posted 2 months ago

“Very good overall. Made a few minor typos in the body of the policy but that was put right quickly. Friendly, helpful staff and not too long waits over the phone. Reasonable rates too, so would use again.”

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Posted 3 months ago

Hi Mitchell, Thank you for your kind 4-star review! We’re glad to hear that our team was friendly and helpful, and we appreciate your understanding regarding the minor typos – we always aim for accuracy and are happy to correct any issues promptly. It's great to know that our rates met your expectations, and we look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 3 months ago

“Easy to get quotes from”

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Posted 3 months ago

Hi David, Thank you for your great 4-star review! We’re delighted to hear that you found it easy to get quotes from us. Making the process simple and efficient for our customers is what we strive for. We truly appreciate your feedback and hope to serve you again in the future! Best wishes, Jess Performance Direct

Posted 3 months ago

Performance Direct is rated 4.5 based on 2,502 reviews