Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,752 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insured van very easily and very helpful”

Helpful Report

Posted 4 days ago

Hi, We are delighted to hear it was an easy and straight forward process to insure with us, we appreciate the time taken to leave us a positive review. Kind Regards Jon Performance Direct

Posted 2 days ago

“Mostly pretty good. My only suggestion is, when you send me an email to renew, PLEASE TELL ME WHAT VEHICLE YOU ARE TALKING ABOUT! Some people have more than 1 you know ...... Otherwise would have been 5 stars”

Helpful Report

Posted 4 days ago

Hi, We are thrilled to hear you have chosen to renew with us for another year and look forward to another year of service. Kind Regards Jon Performance Direct

Posted 2 days ago

“Very easy to insure my Van. Easy to use app”

Helpful Report

Posted 4 days ago

Hi, We are happy to hear it was an easy and straightforward process to insure with us. Our team strive to offer the best possible service at the most competitive price. Kind Regards Jon Performance Direct

Posted 2 days ago

“I had to phone again to have my documents sent to me, otherwise 5 stars..”

Helpful Report

Posted 6 days ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your kind feedback and it's great to hear that you had a positive experience with us. For any further assistance with the documents please don't hesitate to contact us via our website. Kind regards, Molly Performance Direct

Posted 5 days ago

“Great customer service”

Helpful Report

Posted 1 week ago

Hi, We are thrilled to hear our team were able to help and assist in anyway possible. Our team strive to offer the best possible service at the most competitive rates. Thank you for taking the time to leave us a positive review. Kind Regards Jon Performance Direct

Posted 1 week ago

“The person that I spoke to was very informative and helpful and explained everything throughly throughout our conversation.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for taking the time to leave us a positive review. Our team strive to offer the best possible service and we are thrilled to hear they were able to assist and help in any way possible. Please don't hesitate to contact us again with any queries or questions you may have. Kind Regards Jon Performance Direct

Posted 2 weeks ago

“Answered any questions I had. Competitive renewal price.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you, we appreciate the time taken to leave us a review and are thrilled to know you are pleased with the renewal premium we have offered. Kind regards, Molly Performance Direct

Posted 3 weeks ago

“Satisfied with service”

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Posted 1 month ago

Hi, We appreciate the time taken to leave us a positive review and are thrilled to hear our service met your standards. Kind Regards Jon Performance Direct

Posted 1 month ago

“New to Performance Direct. Good prices, so far no problems”

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Posted 1 month ago

Hi, Thank you for taking the time to leave us a positive review. We are happy to hear it has been an easy and straight forward soo far with us. Kind Regards Jon Performance Direct

Posted 1 month ago

“Good service , however at renewal time last year you automatically renew my policy,as it was my payment didn’t go through due to my card had been cloned so my card number had changed, rather than contact me you just didn’t re insure me .unaware to myself I drove around for a year with insurance.this could have had no end of problems ( loss of license, stolen car , accident etc ) no explanation given to me this year why this slipped through the net without contacting me , other than that good service”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave us a positive review and we are thrilled to hear you have chosen to renew with us for another year. We look forward to another year of service. Kind Regards Jon Performance Direct

Posted 1 month ago

“no problem obtaining new ins cover for my bike.”

Helpful Report

Posted 1 month ago

Hi, We are delighted to hear our process was straight forward and simple to obtain new insurance with us. Our team are always happy to help and assist in any way possible. Kind Regards Jon Performance Direct

Posted 1 month ago

“Failed to send paper documents when requested at purchase of policy, had to phone again (queuing)after policy started, documents then sent out as requested, otherwise all ok.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave us a positive review. We are happy to hear our team were able to assist and rectify the issue. We appreciate the time taken to leave us a review. Kind Regards Jon Performance Direct

Posted 1 month ago

“Four out of five can always do better”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time review us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 month ago

“The inclusive & very competitive price for various benefits is a winner for me! Thankfully I've not needed to make a claim but the setting up of my policy, the ease of use on the app to view my documents & all communication thus far have been great. Thank you.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to review us we are delighted to know you are satisfied with our online services when setting up your policy. Kind regards, Molly Performance Direct

Posted 1 month ago

“yes happy with service”

Helpful Report

Posted 1 month ago

Hi, Thank you for the positive review, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 month ago

“Everything done on line, so quite easily arranged. Obviously disappointed by the rise in cost”

Helpful Report

Posted 1 month ago

Hi, We are so pleased to know you are happy with the online renewal service, your positive feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 month ago

“Only problem my Doc,s didn,t on appear on my computer untill I rang to get it sorted.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 month ago

“Service was adequate .”

Helpful Report

Posted 2 months ago

Hi, We appreciate the time taken to leave this positive review and are happy to know you are satisfied with the service. Kind regards, Molly Performance Direct

Posted 1 month ago

“Have insured my 4 cars with Performance for the past number of years. This year I've already insured one but the one due nie leapt in price from £97 -£220!! As a result I found a cheaper insurer - Carol Nash.”

Helpful Report

Posted 2 months ago

Hi, Thank you for reviewing us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 month ago

“Very good price.”

Helpful Report

Posted 2 months ago

Hi, Thank you we appreciate the time taken to leave this review and are glad to know you are pleased with the premium we have offered. Kind regards, Molly Performance Direct

Posted 1 month ago

Performance Direct is rated 4.4 based on 1,752 reviews