Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,736 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price is competitive and they cover classic and modified vehicles. The rating would be higher if the website was more reliable and communication was improved.”

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Posted 14 hours ago

“Good service a little expensive”

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Posted 6 days ago

Hi, Thank you for taking the time to leave us a review, we appreciate the feedback. We are happy to hear our team were able to help and as a broker we can only offer the cheapest quote with the insurers we work with, so hopefully come next renewal, we are able to offer a lower premium for you. Kind Regards Jess Performance Direct

Posted 4 days ago

“customer service not very helpful”

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Posted 6 days ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback. If you do require any assistance or help, please feel free to contact us and our team will be happy to help. Kind Regards Jon Performance Direct

Posted 4 days ago

“Taking out the policy online was a simple matter, however, some confusion was created by multiple e,mails from Insurer regarding regìstration of policy. This had been done @ first request.”

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Posted 3 weeks ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback. We are sorry to hear there was issued in regards to your registration and will pass this onto the relevant department for you. Kind Regards Jon Performance Direct

Posted 3 weeks ago

“There a bit slow at responding to questions and getting bk to the customer regarding agreed valuations”

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Posted 1 month ago

Hi, We are sorry to hear about the delays in your agreed valuation. I will ask the relevant team to have a look for you and come back to you with an update. We appreciate the feedback and the time taken to leave a review. Kind Regards Jon Performance Direct

Posted 1 month ago

“Purchased car insurance and when I got the policy by email it said that there are issues that need to be addressed. When I checked there were two issues and both were optional but still said there was two issues. If they are optional then they don’t need to be addressed.”

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Posted 1 month ago

Hi, Thank you for sharing this review, your feedback is appreciated. We have passed on your comments to the appropriate department managers. Kind regards, Molly Performance Direct

Posted 1 month ago

“never received my documents in the post as promised! ????”

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Posted 1 month ago

Hi, We are sorry to hear that you have not yet received the documents, we have re posted them today for you . Please let us know if you require any further assistance. Kind regards, Molly Performance Direct

Posted 1 month ago

“Had a poor start but did get insured in the end. Communication was very poor.”

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Posted 2 months ago

Hi, We are sorry to hear of your negative experience. Please contact us via live chat or feedback form via our website. Kind regards, Molly Performance Direct

Posted 1 month ago

“I've been asked to write a review of performance of this motor insurance company, surely the best review I could give would be at the end of my insurance contract, because I did everything else, I've had absolutely no contact with anyone what so ever from performance, so please feel free to send this next January”

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Posted 2 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated, and your comments have been passed onto the relevant department managers. Kind regards, Jon Performance Direct

Posted 2 months ago

“Forced into it but the cover im getting is basic and far to expensive.”

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Posted 3 months ago

Hi, Thank you for sharing your review with us, feedback is appreciated. We apologise for any negative experience you have had when renewing with us and can confirm your your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 3 months ago

“Insured under classic car and then received follow up email saying there was extra cost involved.”

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Posted 4 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 4 months ago

“I was very disappointed to be charged nearly £488. Nearly double of what l paid last year. Having been a client for several years, and never claimed, l felt that maybe l would get a better deal.”

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Posted 4 months ago

Hi, Thank you for sharing your review with us, feedback is appreciated. We can confirm your your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 4 months ago

“I've only had the policy for 3 week but at the moment ok 👌”

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Posted 5 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 4 months ago

“Re-insurance rate was much higher than last year. Should it rise again as much next year I will shop around, despite the ease of leaving it to the broker.”

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Posted 5 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 5 months ago

“When I contacted Performance Direct to discuss my increased premium on a classic car in a collection of 5 others that do not do any mileage, my attempt at any conversation was virtually disregarded and the phone call was a waste of time. I certainly did not feel valued as a customer.”

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Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 5 months ago

“Very confusing and inflexible service”

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Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 5 months ago

“Competitive but took so long to arrange.. especially as PD have most of my details already to pre-populate.”

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Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 5 months ago

“Not bad but a little expensive”

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Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 6 months ago

“I've never made a claim, so I don't know how I can rate you.”

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Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 6 months ago

“I hope not to have to use it, it was a competitive quote and it meets my requirements.”

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Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 6 months ago

Performance Direct is rated 4.4 based on 1,736 reviews