Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,620 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm 58 never had a motorcycle stolen havnt had accident no thought of my own for over 25 years , live in a good area with a garage and loads of security, I bought an 2008 bike worth £1200 only do 2000 miles max now normally less and my premium was a third of the bikes value, something isn't right”

Helpful Report

Posted 6 days ago

Hi Steven, Thank you for sharing your feedback. We understand your concerns regarding the premium rates, especially given your positive history and the security measures you have in place. Insurance premiums can be influenced by various factors, including market conditions and risk assessments, which may sometimes not align with individual circumstances. We appreciate your input and will take it into account as we continually strive to enhance our offerings. Best Wishes, Jess Performance Direct.

Posted 15 hours ago

“A clear declaration who underwrites the policy would help. Also Grove Green Creditors you use give no additional options with the policy you sold .”

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Posted 2 weeks ago

Hi, We are sorry to hear of your negative experience and are sorry you felt the documents not clear. We do advise at the quote stage prior to purchase who the insurer/ underwriter is and provide their policy booklet for you to read prior to purchase. We would like to advise you regarding your creditor query but its not clear what you mean by additional options. However, if you have any queries you wish to discuss please contact us directly and well be more happy to help and explain. Kind regards, Jess Performance Direct

Posted 2 weeks ago

“Good price, BUT can’t access app, or get a reply to help me get on the app.”

Helpful Report

Posted 3 weeks ago

Hi Dean, Thank you for your review! We appreciate your feedback regarding the app access issues you’re encountering. We're sorry for any frustration this may have caused and we’d love to help you resolve it. Please get in touch with our support team, and we’ll ensure you’re back on track as soon as possible! Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Not great forgot about direct debit and they charged me £25”

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Posted 3 weeks ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear about the confusion with the direct debit and the charge you received. We appreciate you bringing this to our attention, and we’ll work to improve in this area. Your concerns matter to us, and we’re here to help if you need further assistance. Best regards, Team Performance Direct

Posted 3 weeks ago

“Good service but broker fee is high compared to the actual insurance cost”

Helpful Report

Posted 1 month ago

Hi Tim, Thank you for your honest 3-star review! We're glad to hear that you found our service to be good. We understand that broker fees can be a concern, and we appreciate your feedback on this aspect. We're always looking for ways to enhance our offerings, so your comments are invaluable. Kind regards, Molly Performance Direct

Posted 1 month ago

“Well I certainly received what I paid for ie an insurance policy , however an important inquiry re a minor accident on my other vehicle policy went unanswered to my surprise. I’m not a fan of the auto renewal protocol which attempts to take the money a few days early and on a bank holiday! I offer these observations as hopefully constructive criticism”

Helpful Report

Posted 2 months ago

Hi Antony, Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the unaddressed inquiry; we're sorry that it didn't meet your expectations. Your comments about the auto-renewal process are valuable, and we will certainly take them to heart as we strive to improve our services. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out. Warm wishes, Team Performance Direct

Posted 2 months ago

“Communication is somewhat annoying if you’re not up on txting”

Helpful Report

Posted 3 months ago

Hi Anthony, Thank you for your feedback! We understand that communication preferences can vary, and we appreciate your honesty about texting. We're always looking for ways to improve the experience for all our customers. If you have any suggestions or if there’s anything we can assist you with, please don't hesitate to reach out. Best regards, Molly Performance Direct

Posted 3 months ago

“Staff on the phone excellent however I have never had a car insurance that did not send out paper copy’s of their insurance booklet. I said I do not have a printer yet I am still waiting for my contract booklet seriously hope IF I need to make a claim it’s this bad a service ! Marion Jones”

Helpful Report

Posted 4 months ago

Hi Marion, Thank you for your review and for your kind words about our staff! We're glad to hear that you found them excellent. We understand your concerns regarding the lack of paper copies for the insurance booklet. We're always striving to improve our services, and your feedback about the importance of having accessible documentation is noted. Please be advised you can view your policy booklet at anytime in your customer account. If there's anything further we can help with or if you have more questions, please don't hesitate to reach out. Best regards, Molly Performance Direct

Posted 4 months ago

“Price is OK but information isn’t as clear as it could be.”

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Posted 5 months ago

Hi Julie, Thank you for taking the time to share your thoughts. We appreciate your feedback regarding the clarity of our information and will certainly work on improving that aspect. We're glad to hear you find our pricing acceptable, and we're committed to enhancing your overall experience. Best wishes, Jess Performance Direct

Posted 5 months ago

“Did not appreciate being told my outside steel structure was made of wood twice when I have provided numerous pictures of structure that clearly shows corrosion of steel, I also was not aware who Grove and Dean were when they emailed me saying thank you for your emails, I have never been in contact with them or Motor Vision, if these were sent on my behalf why was I not cc'ed into them?”

Helpful Report

Posted 5 months ago

Hi David, Thank you for taking the time to share your feedback with us. I apologize for the misunderstanding regarding your steel structure and for any confusion caused by the communications from Grove and Dean. Your experience is important to us, and we appreciate your patience as we work to ensure clarity in our correspondence. Best wishes, Molly Performance Direct

Posted 5 months ago

“Not the cheapest, probably not the best”

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Posted 8 months ago

Hi, Thank you for sharing your thoughts in your 3-star review. We appreciate your honesty regarding the pricing and quality of our services. While we strive to offer competitive rates and top-notch performance, we understand that there is always room for improvement. Your feedback is invaluable to us as we work on enhancing our offerings. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Kind Regards, Molly Performance Direct

Posted 8 months ago

“Good service from sales person. But I'm still waiting for paper documents through post as requested at time”

Helpful Report

Posted 9 months ago

Hi Roger, Thank you for your feedback and for recognizing the good service from our sales team. We apologize for the delay in sending your paper documents. Your request is important to us, and we’re looking into this matter to ensure it gets resolved as soon as possible. If you need any further assistance in the meantime, feel free to reach out. Kind regards, Molly Performance Direct

Posted 9 months ago

“I have taken out a policy with Performance Direct through Confused.com My policy is due to start on the 21/10 but although I have received an acceptance email, I have still no view of my paperwork relating to the policy. Their website says that my documents are being processed. I have never had it before that with only 3 days to go before the comencement of the policy the Insurer is still processing paperwork. This has been the case since the 25/9. I hope that should I ever need to claim they are faster than this.”

Helpful Report

Posted 10 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As we received no contact from you we were unaware that you have been unable to view your documents. Due to reading the review your problem has now been rectified. If you have any further issues please contact is via our website so we can assist straight away. Kind regards, Jess Performance Direct

Posted 9 months ago

“Wanted tj change insurance details (remove international breakdown) but found it difficult as out if the country In consequences vehicle was meet uninsured till I got back. Dissapointkng requests on live chat were useless”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to leave us a review of your experience with Performance Direct. We truly appreciate your feedback! Your comments have been passed onto the appropriate managers for development. Kind regards, Molly Performance Direct

Posted 10 months ago

“As I haven't used it it is difficult to give a review. It was easy to get details on the Internet and to pay.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Performance Direct. We appreciate your thoughts and are glad to hear you are pleased with our online services. Kind regards, Molly Performance Direct

Posted 10 months ago

“It is too early to write a positive review as it is too soon and I have not needed to contact you since concluding my vehicle insurance”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to share your feedback about Performance Direct. We hope that after time you are able to come back and give a positive review on your experience. Kind regards, Molly Performance Direct

Posted 10 months ago

“Don't know your reaction when something happens,so far have not had any problems, only want to say why there is no communication if nothing happens to the car,for example need a broushur showing your com pany activity and kinds of your cover........”

Helpful Report

Posted 11 months ago

Hi, Thank you for sharing this review with us, all policy documents and company information is available to you in your customer account. Every contact method is accessible in there too inclusive of phone numbers, live chat and email addresses. If you have any concerns or you are unable to access your account that provides all this please contact us via live chat on our website and we will be able to assist. Kind regards, Jess Performance Direct

Posted 11 months ago

“I'm sorry but I don't like phone calls,email's and text asking to renew 2 weeks or so after I have renewed and paid.”

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Posted 11 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience and assure you that your comments and concerns have been passed onto the appropriate managers for review. Kind regards, Molly Performance Direct

Posted 11 months ago

“I used them as their prices were competitive but their overall approach, And direct contacts, didn’t leave me with much faith in them.”

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Posted 11 months ago

Hi, Thank you for taking the time to share this review with us, your feedback is appreciated. We are sorry to hear of your negative experience. If there is anything we can do to assist going forward please contact us via live chat on our website and we will do our best to assist. Kind regards, Molly Performance Direct

Posted 11 months ago

“No hassle insurance.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to provide us with your feedback on Performance Direct. We really appreciate it! Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,620 reviews