“Never had a claim with them, so nothing to feedback on there, but I feel I must mention the issues I faced when taking out the policy. I filled in my details, got a quote and took out a policy online for my motorhome directly via the Performance Direct site, with my insurance selected to start immediately.
Despite having a confirmation email, unfortunately it appeared that on checking the MIB database that my vehicle was not insured for at least a week, until I had gone through the entire quote again over the phone with a staff member. It begs the question, why fill all the details in online if it must be done again over the phone to confirm it? The staff themselves were very helpful and fine to deal with, no issues there, but it was a huge waste of time to have to go through all of my details twice, for no apparent reason.
The reason I took out the policy online (as I've done with many other insurance policies with other insurers) is to avoid having to make a phonecall in office hours, something that is not easy due to my job. I'd probably have gone elsewhere had I known this to be the case. I'd urge Performance Direct to re-evaluate this procedure, or at the very least make potential customers aware that this is the case at the very beginning of their quote.”
“I don’t know. Great service to sign up, but what will they be like when it comes to renewing. Was the great price just a lure as seem to be so common amongst insurance companies?
We shall see in a years time! (Hopefully I won’t need to make a claim)”
“Renewed my insurance without a phone call to run through the policy with me... expected to log in and do it all through there, not once did I agree to it but still renewed the insurance.
The policy is competitive but no idea level of cover. So a phone call will be made to discuss the above.
A phone call from your company would’ve been better than countless emails....”
“It seems to satisfy the basic functions, but luckily I have had no need, so far, to perform or request any further service. My electric car premium is scarily high, but by 2030 or so, premia will have cooled down to 'normal' levels as they become the 'norm' in lieu of the 'exception'.”
“Found me a good policy at a good price, but the mechanics of completing the policy were pretty clumpy - documents not all available online until I chased up, vehicle details not all correctly transferred from compare the market .com. etc.”
“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”
“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”
“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”
“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD.