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Performance Direct Reviews

4.4 Rating 1,756 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

4.4

Based on 1,756 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Read Performance Direct Reviews

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Performance Direct 5 star review on 3rd March 2024

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Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took policy out in advance,my mistake only put 1 driving conviction in when i filled form out on line, my error spoke to them the next day as policy was not to start for another 14 days and they charged me £55 for cancelling policy that had not even started”

Posted 1 week ago

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Hi, We can see this has been raised as a formal complain by yourself so this will be looked into and a final response letter issued when it has been investigated by our resolutions team. If there is anything further you do require, please contact us again and we will be happy to help. Kind Regards Jess Performance Direct

Posted 1 week ago

“I would give no stars you were meant to send me by post over 2 weeks ago my insurance details I have received nothing”

Posted 3 months ago

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Hi, We apologise for any inconvenience caused, your documents have now bee posted. Please be advised they are also available for viewing in your online account. Kind regards, Jess Performance Direct

Posted 3 months ago

“I haven’t had a response to my enquiry”

Posted 3 months ago

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Hi, We cannot find any contact from yourself in our inbox regarding an enquiry, please contact us via live chat or phone if you wish to discuss your policy. Kind regards, Jess Performance Direct.

Posted 3 months ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

Posted 2 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

Posted 2 years ago

“Dreadful customer service. Cancelled after 1 month”

Posted 2 years ago

“When querying the start date of my policy in regards to the end date of my previous policy, Just fobbed off”

Posted 2 years ago

“Dreadful company! Takes your money then you’ll find the insurance company won’t insure you, then takes a month to refund you ? Avoid.. Buy Cheap.. Buy Twice!”

Posted 2 years ago

“Kick me out after a year because whatever reason with a unknown insurance company notice. I have no issue last year with you but it's not working like that. Also no ncb documents”

Posted 2 years ago

“Very disappointed . Thay took payment.after I cancel my contract with them . This is Unprofessional .”

Posted 2 years ago

“you canceled the car insurance for no reason”

Posted 2 years ago

“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”

Posted 2 years ago

“Terrible, rude, unprofessional and complete lack of knowledge. I called to cancel my car insurance before it start date. I was informed I wont be charged for cancellation, then was told I will be. Correct me if I am wrong but if a customer adviser aren't sure shouldn't he/she ask me to hold a line to get the correct information before misleading me? complete lack of knowledge, then not even an apology. You get what you pay for. Oh and my refund was late too which I had to chase after. NEVER AGAIN!!”

Posted 2 years ago

“Terrible insurers Rolled on after last year then cancelled Because I couldn't give details of the same vehicle I insured with last year something you already know Absolutely rubbish”

Posted 2 years ago

“I asked for my insurance not to be auto renewed but this was ignored. I have had to cancel 2 policies as a result of this. If you have asked before automatically renewing I may have stayed with Performance Direct. Please listen to your customers”

Posted 2 years ago

“Waste of time”

Posted 2 years ago

“Still waiting on documents, after nearly a month, constantly hounding me for a mileage declaration form to be filled in and returned but havent event sent a form to fill in! Sent 5 emails and still no reply and a phone call yesterday and once again no return call, take your money and cant even do the basics! Will never use them again”

Posted 3 years ago

“Absolutely appalling service.”

Posted 3 years ago

“Phoned to ask for proof of car in garage sent picture by reply they then cancelled the policy at 5pm so office closed as they sent me the wrong reply email address so didn’t get picture phoned to complain and got to speak to Kelsey who needs to brush up on her people skills they didn’t care that my R8 was left uninsured!!! Beware”

Posted 3 years ago

“Avoid at all costs. I Was charged 30% when i cancelled 3 weeks before the policy was to begin. Their customer services are an absolute disgrace.”

Posted 3 years ago

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Performance Direct is rated 4.4 based on 1,756 reviews