Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,501 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up until last week I was very happy with Performance Direct, however since I had my agreed valuation application knocked back my estimation has plummeted, unfortunately. I can't find a vehicle matching mine, advertised for even close to the valuation I asked for, I provided a lot of very solid proof but not interested. I'll stick with them until the end of this policy then I'll be finding someone else I'm afraid.”

Helpful Report

Posted 3 days ago

Hi, We are sorry to hear of your negative experience. We will be in contact with you shortly to discuss any complaint you may have in hope to resolve it. Kind regards, Jess Performance Direct

Posted 23 hours ago

“Had a call from a young operative re car insurance I was driving and asked him to cal me in 3-4 minutes. To renew my policy Still waiting on him calling me !”

Helpful Report

Posted 1 week ago

Hi John, I’m really sorry to hear that you’ve been left waiting for a call back regarding your car insurance renewal. We understand how important timely communication is, and we apologize for this oversight. We can see the policy has since been renewed. Your experience is valuable to us, and we will work on ensuring our team is more responsive in the future. If you need immediate assistance, please feel free to reach out directly. Warm regards, Jess Team Performance Direct

Posted 3 days ago

“Horrendous experience with them wouldn’t recommend avoid utter useless horrendous to get hold of on the phone and not worth the hassle”

Helpful Report

Posted 1 week ago

Hi there, We’re sorry to hear about your experience and totally understand your frustration. We aim to provide great service and it's disappointing that we didn’t achieve that for you. Your feedback is important to us, and we'll certainly look into improving our communication channels. If there's anything specific you'd like to address, please don’t hesitate to reach out directly. Warm regards, Jess Team Performance Direct

Posted 3 days ago

“Never would use these again.”

Helpful Report

Posted 1 week ago

Hi, We’re really sorry to hear that your experience with us did not meet your expectations. It’s our goal to provide every customer with a positive service, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our processes. Please contact us directly with any specific concerns or complaint you may wish to discuss. Warm regards, Jess Team Performance Direct

Posted 3 days ago

“A scam company”

Helpful Report

Posted 4 months ago

Hi Richard, We’re truly sorry to hear of your negative experience and that you feel scammed. We take all feedback seriously and would appreciate the opportunity to resolve your concerns. An agent will be in contact to discuss your experience and see if there is anything we can do to help. Kind regards, Jess Performance Direct

Posted 4 months ago

“Absolute disaster of a company. Avoid at all costs. Took my car insurance payment twice. Took weeks to get back. They denied it a first. It's a scam company. Please avoid at all costs. If its cheap and sounds to good to be true, it probably isn't true.”

Helpful Report

Posted 7 months ago

Hi Jonathan, We sincerely apologize for the issues you've faced with your insurance payment. We take such matters seriously and would like to investigate your case further if you feel it necessary. We can see that the money has since been refunded however if you would still like to raise this further please reach out through our website or contact us via live chat so we can resolve this for you. Your satisfaction is important to us. Kind regards, Jess Performance Direct

Posted 6 months ago

“Very poor communication”

Helpful Report

Posted 8 months ago

Hi, We are sorry to hear of your negative experience. We would like to know how we can improve our contact lines. If you have anything you want to bring to our attention please leave a feedback form on our website or contact us via live chat and we will be happy to help. Kind regards, Jess Performance Direct

Posted 8 months ago

“leaving it till the last day to inform us that the premium had doubled in price is not acceptable, I will be shopping around and taking my business elswhere next year.”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. An agent will be in contact with you today to discuss a resolution. Kind regards, Molly Performance Direct

Posted 9 months ago

“they charge 1 year interest following a cancellation”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your review with us, we are sorry to hear of your negative experience. We tried contacting you regarding the feedback but were unable to get through so we have emailed you. If you would like to discuss this further please leave a feedback form on our website or contact us via live chat and we can try and resolve the issue. Kind regards, Jess Performance Direct

Posted 9 months ago

“Sadly I have been unable to download my Insurance Documents for my recently renewed Car Insurance. I was unable to access my "on line" personal account, as my E. Mail was deemed unacceptable. I contacted PD by phone and was assured my documents would be sent by E. Mail I am still waiting!”

Helpful Report

Posted 9 months ago

Hi, We are sorry to hear you are struggling to gain access to your online account. We have re emailed the documents for you, however please contact us via live chat on our website and we will be able to assist in helping you log in. Kind regards, Molly Performance Direct

Posted 9 months ago

“In the process of trying to get £1000+ back on my credit card due to auto renewal action when I didn’t ask for this. Quoted this large amount…over 40% higher than the year before (never made a claim so not sure how good their customer service is. Figured they didn’t want to insure me for a further year! Got insured by another company at an affordable cost….didn’t get notified of the payment to be taken…..and now the charge is on my credit card statement. I’m awaiting their decision after proving that I had taken out alternative cover….wish me luck 🍀”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to share your feedback regarding your experience with Performance Direct. We truly appreciate hearing from our customers and value your perspective. We are sorry to hear of your negative experience with us and can confirm a full refund has now been issued for you. If you wish to discuss this any further please leave a feedback form via our website and we will contact you back to discuss. Kind regards, Jess Performance Direct

Posted 10 months ago

“Everything is now on APP wish is shockingly rubbish. Already have cars insured with them, wouldn’t quote thru app/website. Went thru go compare and performance direct come back the cheapest ! So purchased thru go compare. Shocking. Will be leaving next year”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience with our online services. An agent will be on contact with you to discuss any issues you may have and try and resolve this for you. Kind regards, Jess Performance Direct

Posted 1 year ago

“Customer service is shocking I felt they just wanted my money and nothing else”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to provide us with your feedback on your experience with Performance Direct. We truly value your input and appreciate you sharing your thoughts with us. We are deeply sorry to hear about your disappointment with our customer service. We understand how frustrating it can be to feel like you are not being treated as a valued customer, and we apologize for any inconvenience this may have caused you. Kind Regards Jess Performance Direct

Posted 1 year ago

“took policy out in advance,my mistake only put 1 driving conviction in when i filled form out on line, my error spoke to them the next day as policy was not to start for another 14 days and they charged me £55 for cancelling policy that had not even started”

Helpful Report

Posted 1 year ago

Hi, We can see this has been raised as a formal complain by yourself so this will be looked into and a final response letter issued when it has been investigated by our resolutions team. If there is anything further you do require, please contact us again and we will be happy to help. Kind Regards Jess Performance Direct

Posted 1 year ago

“I would give no stars you were meant to send me by post over 2 weeks ago my insurance details I have received nothing”

Helpful Report

Posted 1 year ago

Hi, We apologise for any inconvenience caused, your documents have now bee posted. Please be advised they are also available for viewing in your online account. Kind regards, Jess Performance Direct

Posted 1 year ago

“I haven’t had a response to my enquiry”

Helpful Report

Posted 1 year ago

Hi, We cannot find any contact from yourself in our inbox regarding an enquiry, please contact us via live chat or phone if you wish to discuss your policy. Kind regards, Jess Performance Direct.

Posted 1 year ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

Helpful Report

Posted 3 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

Helpful Report

Posted 3 years ago

“Dreadful customer service. Cancelled after 1 month”

Helpful Report

Posted 3 years ago

“When querying the start date of my policy in regards to the end date of my previous policy, Just fobbed off”

Helpful Report

Posted 3 years ago

Performance Direct is rated 4.5 based on 2,501 reviews