“Not impressed. Service was responsive rather than pro active. Told they could not send emails and then followed up with emails threatening to cancel my policy a week after the requested information had been sent in.
Long winded phone call going through everything filled in online took an entire lunch hour and didn't finish everything! Would not recommend as still not 100% sure policy is in place!”
“Received 4 missed calls over two days when I clearly stated I wasn't able to take calls during office hours, when I rung back I was told "no idea why you have been called"
No reply to two emails I sent on the 16th June, a month later still nothing.
Errors on my policy, one sorted and no apology for the error. The other errors I was told "not important" so today they are still wrong.
All in all pretty poor, low premium yes but poor communication and lack of apologies for errors... some of which never sorted.”
“The Great price advertised on comparison sites was never actually available. Still best price but admin is hard work. Different email addresses for different documents and finding those documents wasn’t easy.”
“Each renewal time you quote an excessive price which you then reduce once I call to discuss. Why waste my time and yours. Just offer me a sensible annual increase percentage first off.”
“Went on line to retrieve my policy details to print off but try as I may no way could I get on line e-mailed to ask for a hard copy by post but nothing to date !!”
“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”
“1st year was brilliant but my renewal was a ridiculous quote, I explained where I was parking my motorhome but they disagreed saying it was on the road, even though it's a close and designated parking.”
“Customer service need to improve.
They promise to call back but this never happens.
Looks like customer care is not a priority for this booking agent.”
“Policy not flexible enough so wouldn’t insure again.”
Posted 11 months ago
Hi Denise
Sorry to see that you have been left feeling this way, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated.
“Flash back to 80's service
Applied via quidco-
Apparently insured, but they speak to me before documents released ???
Took around a month for them to get in contact then had to check though details on phone that Id already provided wasting time
Then asked for proof of no claims - so faf trying to track down proof from previous insurer
Come on.....insures have been sharing info for years the best take the work off the customer”
“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”
“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”
Posted 1 year ago
Hello
I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated.
