Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,539 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,539 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having changed my motorhome recently I was told I needed a tracking device. This added considerably to my already higher premium cost. I then discovered that I would receive no refund from them for the remaining 4 months on the previous policy with the same company. In the past, maybe with different companies, there was just a premium adjustment on the current policy until the end of the term. Needless to say I feel taken advantage of.”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your feedback with us, we are sorry to hear of your negative experience. We are sorry that we had to change your insurer in order to continue cover for your new vehicle. Unfortunately, as a broker we are unable to guarantee that the insurer we place you with will be able to cover any vehicle. We apologise that you felt taken advantage of when you contacted us to change your vehicle. We hope that if you need any further changes made to your policy information the new insurer is able to accommodate them and give you a smoother customer journey. Kind regards, Jess Performance Direct

Posted 2 months ago

“Not great so far. I reached out for help from customer.care@performacedirect.co.uk a few days after taking out a policy and did not receive a reply.”

Helpful Report

Posted 4 months ago

Hi Dale, Thank you for your feedback. I’m sorry to hear that you didn’t receive a response from our customer care team after reaching out. We strive to provide timely support, and it seems we fell short in this instance. Our system shows we did respond via email on 10/02/2025, we apologise if this was not received into your inbox. I will ask a member of that team to re send the correspondence for you. Should you wish to discuss this further please contact us via live chat and we will be happy to help. Best regards, Molly Performance Direct

Posted 4 months ago

“Bought car insurance which was a reasonable price and wanted to pay monthly for it suprised to find I was refused ,spoke to a representative on the phone explaining I wanted to pay monthly and he told me would have to pay all now which I did only to receive an email 2 days later giving me a break down for my DD payment.very confused but annoyed because I would have liked to pay monthly.”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As discussed in todays call we will be refunding the premium paid and continuing the policy via direct debit payments. We are very sorry for any confusion caused, we understand it can be frustrating when it comes to errors made with money. Thank you for being understanding and allowing us to rectify this error. Kind regards, Molly Performance Direct

Posted 5 months ago

“Dissapointing drop in service this year after several years of excellent service. Too much resting on the on-line portal that is not always reliable. Text and e-mail messages about renewals are very patchy and don't work properly if at all now. Would have to consider another provider as my vehciles come up for renewal.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to share your feedback about your experience with Performance Direct. We truly appreciate your honesty, and we apologize for the disappointing drop in service you have encountered after years of excellent service. We can see you have recently renewed with us so we will ensure to pass your comments and concerns on to the appropriate department managers in hope that this year we can hit your standards with our service. Once again, thank you for bringing these issues to our attention. Please do not hesitate to contact us via phone, live chat or feedback form if you wish to raise any further issues. If you contact us via feedback form an agent will contact you back to assist. Best regards, Jess Performance Direct

Posted 11 months ago

“Poor customer service. Polite once you get hold of people but getting through is a nightmare. Also poor response time to calls and emails, was told more than 5 times I'd be called back about my quote and never was, chased quote for over 2 weeks and found it hard to get straight answers out of anybody. Overall very difficult to navigate and not very helpful.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to share your experience with us at Performance Direct. We greatly appreciate your feedback and want to assure you that your concerns are being taken seriously. We apologise for any negative experience you have had. Unfortunately when we have a long wait times due to a high influx of calls it can be a while before you get through to an agent. In future if you leave a feedback form via our website requesting a call back we contact you back urgently. Alternately you can contact us via live chat for a faster response. Again, we apologise for your negative experience. Kind regards, Jess Performance Direct

Posted 11 months ago

“Service is good however price increased by approximately 50% this year for no apparent reason”

Helpful Report

Posted 1 year ago

Hi, We apologise in regards to your renewal increase, as a broker we are only able to offer the cheapest price with the insurers we work, and always send out the cheapest we can offer with them for your renewal. We have a select panel of insurers so we do not have access to the whole insurance market, however we will pass on your feedback. Kind Regards Jess Grove & Dean

Posted 1 year ago

“No paperwork or email, had to contact them”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the delay in obtaining your documents, we will get those resent across for you via email, to your portal and in the post for you to make sure you receive a copy. We appreciate the time taken to leave us a review and appreciate the feedback. Kind Regards Jon Performance Direct

Posted 1 year ago

“In the past, the service has always been very good. This time, the admin charge paid was excessive for something that could not really be described as a modification. In this case the seats, replaced with a more supportive and safer alternative, the originals no longer usable.”

Helpful Report

Posted 1 year ago

HI, Thank you for your feedback, a member of our team will be in touch to discuss and try to resolve the issue shortly. Kind regards Jess Performance Direct

Posted 1 year ago

“Good price initially so i took out the policy. Then had to cancel after a month due to change in circunstances and got a bill for £178 to terminate the policy. Seems extortionate.”

Helpful Report

Posted 1 year ago

Hi, We are sorry if you feel this way. Our cancellation charges are outlined within our terms and conditions, provided and agreed to at the point of purchase. However, we can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct.

Posted 1 year ago

“Great price can't view documents on portal”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear of the problems you have encountered. We have re issued your documentation to your online customer account and your email address for viewing. If you have any further issues please contact us to let us via live chat on our website. Kind regards, Jess Performance Direct

Posted 1 year ago

“Had a lot of trouble setting up the tracker (which turned out was a problem their end) with unacceptably long call wait times and having to chase email responses. As a new customer can’t say I’m that impressed with Performance Direct so far. Despite the slightly higher cost the experience with using my previous insurer Adrian Flux was far superior”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 1 year ago

“Hello, I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting. Not impressed. Andrew Hamill”

Helpful Report

Posted 3 years ago

“I haven’t received my documents yet. I emailed sometime ago and stated the above but still have not received them.”

Helpful Report

Posted 3 years ago

“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”

Helpful Report

Posted 3 years ago

“Ridiculous early termination fees, on cover for 3 weeks charged in excess of 50% of years premium.”

Helpful Report

Posted 3 years ago

“I completed an on-line proposal form and gave ALL the correct details and duly paid for my insurance. I did note the rather extortionate £50.00 amendment fee that was flagged, but continued as I was confident in my answers. Then I received an email, saying they wanted proof of a claim I had declared and made which was some 4 years old. If I didn’t provide this then I would incur extra premium and the £50.00 admin fee!! This should have been done before taking the insurance premium and not exposing me to a admin fee. There should also be a 14 day cancellation clause without any fees or charges.”

Helpful Report

Posted 4 years ago

“First impressions have made me feel nervous. Hopefully my confidence will be restored during the life of the policy.”

Helpful Report

Posted 4 years ago

“Tryed to cancel my insurance many time because there staff don't send out letters for milage declaration when they say they did quite annoying to say the least... Few of staff were OK but half of then need training”

Helpful Report

Posted 4 years ago

“Not very pleased with your service, your attitude and the way you handle my insurance. Was not straight about my refund, made me wait ages and told me would be in my bank then sent me a cheque along time after me calling you repeatedly. was going to cancel my insurance if i did not log in online. I could really go on with more issues with your company!!!!! Sorry but its true.”

Helpful Report

Posted 4 years ago

“I agreed the policy on about the 2nd November, still haven’t got the actual policy document. I have emailed 6/7 times (and phoned) requesting it or access to my online account so I can get the document myself, still haven’t got it a month later. Surely this should be the most basic of things an insurance company does - issue an insurance policy document??!!”

Helpful Report

Posted 4 years ago

Performance Direct is rated 4.5 based on 2,539 reviews