Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,753 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,753 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No paperwork or email, had to contact them”

Helpful Report

Posted 2 weeks ago

Hi, We are sorry to hear about the delay in obtaining your documents, we will get those resent across for you via email, to your portal and in the post for you to make sure you receive a copy. We appreciate the time taken to leave us a review and appreciate the feedback. Kind Regards Jon Performance Direct

Posted 2 weeks ago

“In the past, the service has always been very good. This time, the admin charge paid was excessive for something that could not really be described as a modification. In this case the seats, replaced with a more supportive and safer alternative, the originals no longer usable.”

Helpful Report

Posted 1 month ago

HI, Thank you for your feedback, a member of our team will be in touch to discuss and try to resolve the issue shortly. Kind regards Jess Performance Direct

Posted 1 month ago

“Good price initially so i took out the policy. Then had to cancel after a month due to change in circunstances and got a bill for £178 to terminate the policy. Seems extortionate.”

Helpful Report

Posted 4 months ago

Hi, We are sorry if you feel this way. Our cancellation charges are outlined within our terms and conditions, provided and agreed to at the point of purchase. However, we can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct.

Posted 4 months ago

“Great price can't view documents on portal”

Helpful Report

Posted 7 months ago

Hi, We are sorry to hear of the problems you have encountered. We have re issued your documentation to your online customer account and your email address for viewing. If you have any further issues please contact us to let us via live chat on our website. Kind regards, Jess Performance Direct

Posted 7 months ago

“Had a lot of trouble setting up the tracker (which turned out was a problem their end) with unacceptably long call wait times and having to chase email responses. As a new customer can’t say I’m that impressed with Performance Direct so far. Despite the slightly higher cost the experience with using my previous insurer Adrian Flux was far superior”

Helpful Report

Posted 8 months ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 8 months ago

“Hello, I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting. Not impressed. Andrew Hamill”

Helpful Report

Posted 2 years ago

“I haven’t received my documents yet. I emailed sometime ago and stated the above but still have not received them.”

Helpful Report

Posted 2 years ago

“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”

Helpful Report

Posted 2 years ago

“Ridiculous early termination fees, on cover for 3 weeks charged in excess of 50% of years premium.”

Helpful Report

Posted 2 years ago

“I completed an on-line proposal form and gave ALL the correct details and duly paid for my insurance. I did note the rather extortionate £50.00 amendment fee that was flagged, but continued as I was confident in my answers. Then I received an email, saying they wanted proof of a claim I had declared and made which was some 4 years old. If I didn’t provide this then I would incur extra premium and the £50.00 admin fee!! This should have been done before taking the insurance premium and not exposing me to a admin fee. There should also be a 14 day cancellation clause without any fees or charges.”

Helpful Report

Posted 2 years ago

“First impressions have made me feel nervous. Hopefully my confidence will be restored during the life of the policy.”

Helpful Report

Posted 3 years ago

“Tryed to cancel my insurance many time because there staff don't send out letters for milage declaration when they say they did quite annoying to say the least... Few of staff were OK but half of then need training”

Helpful Report

Posted 3 years ago

“Not very pleased with your service, your attitude and the way you handle my insurance. Was not straight about my refund, made me wait ages and told me would be in my bank then sent me a cheque along time after me calling you repeatedly. was going to cancel my insurance if i did not log in online. I could really go on with more issues with your company!!!!! Sorry but its true.”

Helpful Report

Posted 3 years ago

“I agreed the policy on about the 2nd November, still haven’t got the actual policy document. I have emailed 6/7 times (and phoned) requesting it or access to my online account so I can get the document myself, still haven’t got it a month later. Surely this should be the most basic of things an insurance company does - issue an insurance policy document??!!”

Helpful Report

Posted 3 years ago

“Not too happy because the initially quoted price changed 3 times and I had to confirm the quotation twice”

Helpful Report

Posted 3 years ago

“Not impressed. Service was responsive rather than pro active. Told they could not send emails and then followed up with emails threatening to cancel my policy a week after the requested information had been sent in. Long winded phone call going through everything filled in online took an entire lunch hour and didn't finish everything! Would not recommend as still not 100% sure policy is in place!”

Helpful Report

Posted 3 years ago

“Received 4 missed calls over two days when I clearly stated I wasn't able to take calls during office hours, when I rung back I was told "no idea why you have been called" No reply to two emails I sent on the 16th June, a month later still nothing. Errors on my policy, one sorted and no apology for the error. The other errors I was told "not important" so today they are still wrong. All in all pretty poor, low premium yes but poor communication and lack of apologies for errors... some of which never sorted.”

Helpful Report

Posted 3 years ago

“The Great price advertised on comparison sites was never actually available. Still best price but admin is hard work. Different email addresses for different documents and finding those documents wasn’t easy.”

Helpful Report

Posted 3 years ago

“Each renewal time you quote an excessive price which you then reduce once I call to discuss. Why waste my time and yours. Just offer me a sensible annual increase percentage first off.”

Helpful Report

Posted 3 years ago

“Went on line to retrieve my policy details to print off but try as I may no way could I get on line e-mailed to ask for a hard copy by post but nothing to date !!”

Helpful Report

Posted 3 years ago

Performance Direct is rated 4.4 based on 1,753 reviews