Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,501 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I certainly received what I paid for ie an insurance policy , however an important inquiry re a minor accident on my other vehicle policy went unanswered to my surprise. I’m not a fan of the auto renewal protocol which attempts to take the money a few days early and on a bank holiday! I offer these observations as hopefully constructive criticism”

Helpful Report

Posted 1 week ago

Hi Antony, Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the unaddressed inquiry; we're sorry that it didn't meet your expectations. Your comments about the auto-renewal process are valuable, and we will certainly take them to heart as we strive to improve our services. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out. Warm wishes, Team Performance Direct

Posted 1 week ago

“Never would use these again.”

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Posted 1 week ago

Hi, We’re really sorry to hear that your experience with us did not meet your expectations. It’s our goal to provide every customer with a positive service, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our processes. Please contact us directly with any specific concerns or complaint you may wish to discuss. Warm regards, Jess Team Performance Direct

Posted 3 days ago

“Quick response and everything itemised so you know what you are getting at a really competitive price”

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Posted 1 week ago

Hi, Thank you for the fantastic 5-star review! We're delighted that you appreciated our quick response and transparent pricing. Your feedback reassures us that we’re on the right track in providing competitive services! Many Thanks Emily, Performance Direct

Posted 1 week ago

“Excellent value and service. I have used them for a number of years without any issues.”

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Posted 1 week ago

Hi, Thank you so much for the fantastic 5-star review! We truly appreciate your continued trust in us over the years. It's wonderful to know that you've experienced excellent value and service every time. Your loyalty means the world to us! Best Regards, Emily Performance Direct

Posted 1 week ago

“---------‐”

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Posted 1 week ago

Hi, Thank you for your 5 star review. Kind Regards, Emily Performance Direct

Posted 1 week ago

“very easy to insure”

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Posted 2 weeks ago

Hi Neal, Thank you for the fantastic 5-star review! We're thrilled to hear that you found it very easy to insure with us. Your feedback truly brightens our day and encourages us to keep delivering great service! Warm regards, Molly Performance Direct

Posted 1 week ago

“Very easy to deal with on the phone and professional as well.”

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Posted 2 weeks ago

Hi John, Thank you for the excellent 5-star review! We're so glad to hear that you found it easy to connect with us on the phone and that you felt our professionalism shone through. Your feedback truly means a lot! Warm regards, Molly Performance Direct

Posted 1 week ago

“Great value and great service making insuring my motorbike easy and cheap. Highly recommend.”

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Posted 2 weeks ago

Hi Tim, Thank you for the fantastic 5-star review! We're really pleased to hear that you found our service to be great value and that insuring your motorbike was easy and affordable. Your recommendation means a lot to us! Best wishes, Molly Performance Direct

Posted 1 week ago

“great to deal with, thanks guys”

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Posted 2 weeks ago

Hi John, Thank you for the wonderful 5-star review! We're glad to hear that you had a great experience dealing with us. Your support means a lot, and we’re always here to help. Best wishes, Molly Team Performance Direct

Posted 2 weeks ago

“Quick and easy way to insure my heavily modified classic car. Would highly recommend performance direct!”

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Posted 2 weeks ago

Hi Gregory, Thank you for the amazing 5-star review! We’re thrilled to hear that you had a quick and easy experience insuring your modified classic car. Your recommendation means a lot to us, and we’re committed to providing great service for unique vehicles like yours. Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Simple to complete documents and pay for a quote much cheaper than my current insurer.”

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Posted 2 weeks ago

Hi there, Thank you for the great 4-star review! We’re delighted to hear that you found our documents easy to complete and our quotes much cheaper than your current insurer. We're always working to provide value while keeping the process as simple as possible. Your feedback is appreciated! Kind regards, Molly Performance Direct

Posted 2 weeks ago

“No fuss insurance very efficient and easy unlike others I have tried. Highly recommend”

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Posted 2 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our insurance service efficient and easy. It's our goal to provide a hassle-free experience, and your recommendation means the world to us. Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Great feedback when they require amendment's to be notified”

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Posted 2 weeks ago

Hi Kevin, Thank you for the fantastic 5-star review! We’re glad to hear that you appreciated our feedback process regarding amendments. It's important to us to keep our customers informed every step of the way. Your positive remarks encourage us to continue providing the best service possible. Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Straight forward process for insurance cover at a very competitive price”

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Posted 2 weeks ago

Hi Lynne, Thank you for the wonderful 5-star review! We're thrilled to hear that you found our process straightforward and our prices competitive. Delivering a seamless experience for our customers is what we strive for, and your feedback means so much to us. Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Very competitive insurance cover year after year even beating comparison website quotes. Hope I never have to use the claims process”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that you find our insurance cover competitive year after year. It's always our goal to provide great value that beats the comparison websites. We also share your hope that you won't need to use the claims process, but if you do, we're here to help! Kind regards, Molly Grove & Dean

Posted 2 weeks ago

“Easily executed service, highly recommend, Many Thanks.”

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Posted 2 weeks ago

Hi Archibald, Thank you for the glowing 5-star review! We’re thrilled to hear that you found our service easy to execute and that you highly recommend us. Your kind words encourage our team to continue delivering top-notch experiences. If you need anything in the future, don’t hesitate to reach out! Best regards, Molly Performance Direct

Posted 2 weeks ago

“Insurance met my needs at a very reasonable price”

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Posted 2 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're so pleased to hear that our insurance met your needs at a reasonable price. Your satisfaction is our priority, and we’re here to help anytime you need assistance. Warm regards, Molly Performance Direct

Posted 2 weeks ago

“Easy to get a quote, great price!”

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Posted 2 weeks ago

Hi Dave, Thank you for the stellar 5-star review! We’re thrilled to hear that you found it easy to get a quote and that you were pleased with the price. Your positive feedback is incredibly motivating for our team! If you need any further assistance, don’t hesitate to reach out. Best wishes, Molly Performance Direct

Posted 2 weeks ago

“Easy to renew, options offered. Very good price.”

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Posted 2 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you found it easy to renew and appreciated the options we offered. Your positive feedback about our pricing is truly appreciated! If you need any further assistance, we're always here to help. Warm regards, Kind regards Performance Direct

Posted 2 weeks ago

“A lovely young man helped me with my insurance queries.”

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Posted 3 weeks ago

Hi Diane, Thank you for the lovely 5-star review! We're delighted to hear that our team member Perry was able to assist you with your insurance queries. Your feedback is greatly appreciated and motivates us to keep providing excellent service. If you have any more questions, don’t hesitate to reach out! Warmest regards, Molly Team Performance Direct

Posted 2 weeks ago

Performance Direct is rated 4.5 based on 2,501 reviews