Hi there,
Thank you for sharing your feedback. We’re glad to hear you felt we were on the ball and spot on.
Kind regards,
Chloe
Team Performance Direct
“Excellent service. Good insurance at a very attractive premium. Very helpful in sorting out the agreed value for my car. Excellent communication and customer care. A thoroughly recommended insurance company who I have used before.”
Hi Jonathan,
Thank you for your fantastic feedback. We’re glad to hear you found the service excellent, the premium attractive, and that we helped with the agreed value and communication.
Kind regards,
Chloe
Team Performance Direct
Hi Royden,
Thank you for sharing your feedback. We’re glad to hear you chose Performance Direct based on reviews and competitive prices.
Kind regards,
Chloe
Team Performance Direct
Hi Paul,
Thank you for sharing your feedback. We’re glad to hear you had straightforward transactions at a very reasonable price.
Kind regards,
Emily
Performance Direct
Hi,
Thank you for sharing your feedback. We’re glad to hear you experienced good service. In regards to the renewal reminder, we send you an email 18-21 days before renewal to advise you to log in and view your renewal. Please always check your junk / spam folder in case it gets delivered there.
Kind regards,
Emily
Performance Direct
Hi,
Thank you so much for taking the time to share this 5 star review with us, we are so pleased to hear you are happy with the level of service you experienced.
Kind regards,
Molly
Performance Direct
Hi there,
Thanks for sharing your feedback. We’re glad to hear there were no problems experienced when purchasing cover with us and are delighted to know of your positive experience.
Kind regards
Team Performance Direct
Hi there,
Thanks for sharing your feedback. We’re glad to hear you’re very happy with the insurance policy and the service we provide. We greatly appreciate the positive review!
Kind regards,
Molly
Performance Direct
Hi,
Thank you for your feedback. We understand your frustration and appreciate you sharing your experience. When applying to pay for a policy by monthly instalments, the credit agreement is provided by Premium Credit, and both our terms and Premium Credit's documentation advise that credit checks will be carried out as part of the application process.
We are sorry if this was not clear or if the impact on your credit file came as a surprise. Customer feedback is important to us, and we will continue to review how we communicate this information to ensure it is as clear as possible. Thank you for taking the time to leave your review.
Kind regards,
Molly
Performance Direct
Hi James,
Thanks for sharing your feedback. We’re glad to hear you found the insurance great value and that you’d recommend us.
Kind regards,
Emily
Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear the ease of use and instant cover hit the mark.
Kind regards,
Emily
Performance Direct
Hi David,
Thanks for sharing your feedback. We’re glad to hear the price was reasonable and the online forms were straightforward.
Kind regards,
Emily
Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear it was easy to deal with and that you found a good price.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear you found the best price, the app easy to use, and good communication.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
