Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 2,739 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Perfect thank you”

Helpful Report

Posted 6 years ago

Hi Peter Thank you for sharing your positive review! Please don't hesitate to let us know if there is anything else we can assist with. Kind regards Emma Performance Direct

Posted 6 years ago

“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”

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Posted 6 years ago

“A specialist insurer who knows what they are doing! Simple a that.”

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Posted 6 years ago

“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”

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Posted 6 years ago

“Excellent help over telephone.”

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Posted 6 years ago

Hi Gary Thank you for sharing your feedback, it's great to see you rate us 5 stars. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Staff very knowledgeable as this was the 1st time we had insured a Campervan and helped us in the process. I am very pleased with the service .”

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Posted 6 years ago

Hi Dennis Thank you for the taking the time to share your feedback. It's great to hear how pleased you are with the service our staff provided when assisting with your campervan insurance. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“I have two classics under these people and found they were very nice on the phone and easy to communicate with. I could not find cheaper insurance .”

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Posted 6 years ago

Hi Michael Thank you for the great feedback, I'm pleased we were able to obtain competitive insurance for your classic cars. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“The guy I dealt with was very professional and very helpful.”

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Posted 6 years ago

“Very helpful and polite.”

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Posted 6 years ago

“Love these guys always polite and very helpful every time I've called. Excellent customer service”

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Posted 6 years ago

“Very good for bike insurance +very helpful Thank you W.Gibson Glasgow”

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Posted 6 years ago

“Excellent service and comms with even a reduction in premium! Highly recommended.”

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Posted 6 years ago

“Excellent telephone transaction”

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Posted 6 years ago

“Performance direct is one of the best companies I have ever dealt with I would give them 10/10”

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Posted 6 years ago

“Totally rubbish customer service, failed to cancel my insurance and charged me for a full years insurance on a car I didn't have after being told to cancel it. When the mistake came to light they failed to call me back, will never use them again”

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Posted 6 years ago

“Very straightforward company to deal with and very competitive pricing.”

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Posted 6 years ago

“I renewed my insurance with Performance Direct not only because their quote was competitive but because they didn't significantly increase the premium in the way some companies treat their existing customers.”

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Posted 6 years ago

“PD were one of the few providers happy to insure my grey import Toyota Estima, I've been with them over ten years & am very happy with their service.”

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Posted 6 years ago

“Very helpful and I will highly recommend this company.”

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Posted 6 years ago

“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD. Having your cake and eating it I think!”

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Posted 6 years ago

Performance Direct is rated 4.6 based on 2,739 reviews