“Terrible!
Cancelled policy for other car, the crooks tried taking the full policy amount!
Even after I complained they still took £150 off me, for 6 days insurance?!
I dont care if they are half the price of anyone else, I wont be renewing next year.
Be wary of good reviews as the link 'cannot find that page' unless you click 5 stars.”
Hi Duncan,
We’re very sorry to hear about the issues you’ve faced with your policy and the charges you experienced. This isn’t the experience we want for our customers.
We can see the cancellation fee has since been adjusted and the outstanding balance has been reduced and paid. We hope this gesture has eased any concerns you may have, should you wish to discuss this further please contact us via our website and we will happy to assist.
Kind regards,
Molly
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found our service easy to deal with and the price competitive.
Kind regards,
Emily
Performance Direct
“Early days to be honest, went with this company as it was good value for money, with the exact same cover as CMHC who put our policy up by over £100 as my husband had retired.”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found us good value for money and that our cover compares favourably with CMHC, especially given the price increase they applied elsewhere.
Kind regards,
Emily
Performance Direct
Hi Martyn,
We’re sorry to hear the system isn’t reading your policy properly. We understand how frustrating that can be. Please share your reference number and what was read incorrectly, and we’ll correct it and look into improving our validation process.
Should you need any assistance regarding your policy or online customer account please do contact us, our agents will be happy to help.
Kind regards,
Molly
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found our service simple and easy to deal with, with good pricing and policy, and that the agreed value is a real benefit.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found our service a pleasure to deal with, with good prices and efficient handling.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy that we always answer the phone and provide good quotes with no hassle.
Kind regards,
Emily
Performance Direct
“I would recommend performance direct as they keep you informed about what’s going on, let you know when your insurance is ready to be renewed and you don’t have to worry about anything. They are also the best ones I found and the cheapest would definitely recommend 100%.”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found Performance Direct informative and affordable and that we could keep you updated.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found Performance Direct easier and straightforward to work with.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found Performance Direct brilliant and competitive with great staff to deal with.
Kind regards,
Emily
Performance Direct
“Took me a year and a half after getting a DG10 to find an insurer for a decent price, found performance direct one morning after extensive searching and was insured collecting my bike same day. Thank you so much”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found Performance Direct fast and easy to get insured and that you could start collecting your bike the same day.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’ve found Performance Direct great over the years.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you managed to speak to someone on the phone and found the support brilliant.
Kind regards,
Chloe
Team Performance Direct
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