Hi,
I’m sorry to hear that there was incorrect information on your account and that you had to make several calls and messages to sort it out. If you can share your reference number and a brief summary of what was wrong, we’ll look into it and help you get this resolved.
Kind regards,
Chloe
Performance Direct Team
Hi Barry,
Thanks for trusting us with your classic car insurance for the last 11 years. We appreciate your feedback.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Keith,
Thanks for sharing your feedback. We’re glad to hear you found the service knowledgeable and friendly, and that you’re happy with the insurance cover at a good price.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi there,
Thanks for your feedback. We’re glad you found value for money and efficient administration.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Christopher,
Thanks for your feedback. We’re glad to hear you’ve been pleased with the service over the last 6 years.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Michael,
Thanks for sharing your thoughts. We understand you haven’t used the service yet and hope you don’t need to.
If there’s anything you’d like to know, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Stephen,
Thanks for sharing your feedback. We’re glad to hear you’re happy with the great service and competitive price.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Clint,
Thanks for sharing your feedback. We’re glad to hear the prompt kept you up to date, and that you’d recommend us to others.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
“Virtually no need to contact until a change of car - then 1hr 20m total to get refused change. took 30 mins to get out of Chat bot to speak with a human .
Just Type HUMAN in Chat bot & its the only thing it recognises what you want .
Rubbish, slow after sales , contact avoidance system”
Hi Mason,
Sorry to hear about the trouble with the chat bot and the delays after the change request. We appreciate you flagging this.
If you’d like to share any more details, feel free to reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Carl,
Thank you for taking the time to leave us a positive review. We're glad to hear you found the sample to use and suitably priced.
Kind regards,
Chloe
Team Performance Direct
Hi Bruno,
Thanks for taking the time to leave us a positive review. We're glad to hear you got a very good renewal quote.
Kind regards,
Chloe
Team Performance Direct
Hi Clive,
Thank you for taking the time to leave us a positive review. We're glad to hear you found an easy way to insure your van at a great price and that our team was friendly and informative. We appreciate you recommending us to friends and family.
Kind regards,
Chloe
Team Performance Direct
Hi Lionel,
Thank you for taking the time to leave us a positive review. We're glad to hear you found it easy to deal with and very good price.
Kind regards,
Chloe
Team Performance Direct
Hi Benjamin,
Thank you for sharing your kind words. We're glad to hear you experience excellent service consistently.
If there’s anything more you’d like to tell us, feel free to reach out.
Kind regards,
Chloe
Team Performance Direct
