Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy with everything and the service provided.
Kind regards,
Chloe
Team Performance Direct
“Sorted policy over the phone.
Easy to understand and explained everything.
Price was good and any extras werent forced onto me via a sales pitch.
A very pleasant and easy experience”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found the policy with us easy to understand and that there was no hard sell.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found our email responses quick and helpful with lead time and delivery details.
Kind regards,
Chloe
Team Performance Direct
“Performance Direct provided a smooth and professional service. The process was clear, communication was good, and the staff were helpful throughout. Overall, a reliable company with efficient customer support and competitive options.”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found the service smooth, clear, and the staff helpful throughout.
Kind regards,
Chloe
Team Performance Direct
Hi Gary,
Thanks for the review and the 5/5 rating. We’re glad you’re happy with the friendly service and good prices.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy with the renewal quotes, MOT reminders, and our competitive pricing.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy with the price and that it’s been reliable for two years.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re pleased with the quotes and that your tracker was accepted.
Kind regards,
Chloe
Team Performance Direct
Hi Jonathan,
Thanks for the review and the 5/5 rating. We’re glad you’ve had consistent, top-notch service for your classic car insurance over the years.
Kind regards,
Chloe
Team Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy with everything and the service provided.
Kind regards,
Chloe
Team Performance Direct
“Terrible!
Cancelled policy for other car, the crooks tried taking the full policy amount!
Even after I complained they still took £150 off me, for 6 days insurance?!
I dont care if they are half the price of anyone else, I wont be renewing next year.
Be wary of good reviews as the link 'cannot find that page' unless you click 5 stars.”
Hi Duncan,
We’re very sorry to hear about the issues you’ve faced with your policy and the charges you experienced. This isn’t the experience we want for our customers.
We can see the cancellation fee has since been adjusted and the outstanding balance has been reduced and paid. We hope this gesture has eased any concerns you may have, should you wish to discuss this further please contact us via our website and we will happy to assist.
Kind regards,
Molly
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found our service easy to deal with and the price competitive.
Kind regards,
Emily
Performance Direct
“Early days to be honest, went with this company as it was good value for money, with the exact same cover as CMHC who put our policy up by over £100 as my husband had retired.”
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found us good value for money and that our cover compares favourably with CMHC, especially given the price increase they applied elsewhere.
Kind regards,
Emily
Performance Direct
Hi Martyn,
We’re sorry to hear the system isn’t reading your policy properly. We understand how frustrating that can be. Please share your reference number and what was read incorrectly, and we’ll correct it and look into improving our validation process.
Should you need any assistance regarding your policy or online customer account please do contact us, our agents will be happy to help.
Kind regards,
Molly
Performance Direct
Hi,
Thanks for the review and the 4/5 rating. We’re glad you found our service simple and easy to deal with, with good pricing and policy, and that the agreed value is a real benefit.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you found our service a pleasure to deal with, with good prices and efficient handling.
Kind regards,
Emily
Performance Direct
Hi,
Thanks for the review and the 5/5 rating. We’re glad you’re happy that we always answer the phone and provide good quotes with no hassle.
Kind regards,
Emily
Performance Direct
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