“Received 4 missed calls over two days when I clearly stated I wasn't able to take calls during office hours, when I rung back I was told "no idea why you have been called"
No reply to two emails I sent on the 16th June, a month later still nothing.
Errors on my policy, one sorted and no apology for the error. The other errors I was told "not important" so today they are still wrong.
All in all pretty poor, low premium yes but poor communication and lack of apologies for errors... some of which never sorted.”
“The Great price advertised on comparison sites was never actually available. Still best price but admin is hard work. Different email addresses for different documents and finding those documents wasn’t easy.”
“After a false start (they increased my premium from last year) I rang them up and they reduced it to what I paid last year. The car I have insured with them is a second car that I have now SORN’d so although I have insured it I will not be using it, so it’s a win win for them.”
“got what i wanted in a car insurance, I had a small query when my documents came through but they sorted it straight away, excellent service in this time we are living in with coronavirus.”
