“Quick to answer phone polite and new ther job well gave me a quote for car insurance a lot cheaper than any others will use them again in the future well done”
“Was ok but due to people working from home was not the best service I received ..
He had internet connections issues ..redialed 8 times and I couldn't hear what poor guy was saying”
“Went on line to retrieve my policy details to print off but try as I may no way could I get on line e-mailed to ask for a hard copy by post but nothing to date !!”
“Needed help I've had a leak through ceiling due to overflow of toilet no one got back to me I've been ringing right round so really dissatisfied thank goodness I sorted out the problem without your help which I obviously pay for yours sincerely Deborah Anne Clish”
“The price is good and service is quick to answer.
But I was harassed to provide proof of employment despite the fact I was furloughed on lockdown which made it harder to get the documents.
If I'd have known this before hand I'd have simply gone elsewhere.
I don't think it was a fair we to treat Me. I had to make several phonecalls which wasted hours of my own time to get the documents.
If I'd had more time, I could have gotten the documents without wasting so much time.”
“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”
