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Performance Direct Reviews

4.4 Rating 1,755 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

4.4

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Read Performance Direct Reviews

Performance Direct 5 star review on 17th April 2024

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

7

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am another customer who was treated to a revised quote following a telephone call. Similar to others on this site a £350 additional premium and then despite the insurance not being active they charged £55 for returning my money. Its a nice earner they have my money for 5 days and charge me for the privilege without providing any service. I read the negative reviews before going ahead with the purchase but unfortunately ignored them - to others reading this please do not make the same mistake. This company is associated to another provider with similar reviews on GoCompare so beware and avoid”

Posted 6 years ago

“FRAUDS I made a payment online to confirm car insurance with performancedirect.co.uk. on GoCompare - in order to confirm it they sent me an email with a number to ring. when I eventually managed to get through to them they told me one of the items I had noted on the form was incorrect (for a parked garage) they said this meant I would need a different insurance policy and I asked them to get me another quote they said the only quote they could get was £2000!!! the initial quote was £316. They then told me they would charge my card £50 for making the mistake on the form (stating my car was in a garage - which it is and other insurers accept) because I did not want to go with the £2000 insurance. This is clearly a rip off service never in my life have I had this experience with an insurance company. This is fraud!!! BE CAREFUL Edit”

Posted 6 years ago

“Very argumentative and unhelpful staff. Very rude and made a lot of charges that I eventually argued down to a smaller figure. Not at all happy with their service. Avoid at all costs.”

Posted 6 years ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

Posted 2 years ago

“Not impressed with the service provided, no notification of renewal amount sent, money taken from account. Will not be renewing.”

Posted 3 years ago

“Had a great quote from this company, paid in full. When they eventually called me to check my details they then told me I would have to increase in mileage at a cost of £251! I explained I had 2 cars in the household and where previously my wife used my car, she wouldn't now. They wouldn't listen and I was told if i didnt pay the extra they would cancel my insurance and then whenever i get insurance out for anything i would have to declare that i had insurance cancelled! So my other option were to pay or cancel it myself and be charged cancellation fees! Ridiculous...trapped! I cancelled, lost money but still a saving on what they wanted extra! Why let me take out and pay in full in the first place and the try to force me to make an extra payment of £251! maybe £50, I wouldn't of minded! DO NOT TAKE CAR INSURANCE WITH THIS COMPANY!!!!!!”

Posted 4 years ago

“never buy any products from them, a scam”

Posted 4 years ago

“Non transparent cancellation fees. Beware you get charged by Performance and heavily by the insurance company too. Beware.”

Posted 4 years ago

“I will never insure with this company ever again”

Posted 4 years ago

Read Performance Direct Reviews

Hi Paul I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“AVOID AT ALL COST Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by Emma (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs which were issued to us. Performance Direct agreed to refund £13 which is a joke. AVOID, AVOID, AVOID. Bunch of cowboys and scavengers.”

Posted 6 years ago

“They have recently cancelled two policies now I'm stuck with two debts by default which I don't need. After selling one car they wouldn't cancel my policy and so I was left with the remainder of the balance to pay off, really helpful!! This has happened in succession and being out of work currently this has put me in an awkward position, in future I'll go elsewhere for my classic car insurance, I'd rather pay more than be stuck with a policy I no longer need, they really adhere to the customers needs, NOT. I've used them on and off for years no loyalty for returning customers what so ever really angry right now, that's an understatement. The customer relations officer was useless and she achieved nothing I will escalate this matter further, I remain unsatisfied. I've just found they have blocked me on Twitter how childish the truth hurts does it? I noticed on here I'm not the only one who has been left liable for the remainder of the policy how disgusting!!! I'm going to highlight this further it's wrong to rip so many people off. Im not the only person this has happened to, look at the review sites and google the company this is widespread and you could be next...”

Posted 7 years ago

“I wanted to insure my 'leased' van. I received quote via comparethemarket.com- performance direct was my second choice. Details given to performance direct were as per details given to comparethemarket.com. My first choice, returned my deposit as they did not have a cover for leased van for short term. My second choice, performance direct, based on the same material fact given to comparethemarket.com and to the first choice, also couldn't start a policy due to the 'lease' aspect, but decided to clear my bank account for their fraudulent claim for cancellation and admin fees! That was done some 10 minutes after my online payment as deposit AND before even a policy was written or set up! It took just that 10 minutes for them to steal my money! Needless to say that the matter is in the hands of Financial Ombudsman now! Performance Direct and your parent company Grove& Dean, your are fraudsters and theives!”

Posted 8 years ago

“Stay clear of these jokers worse insurance company out there modern day thiefs !!”

(Car Insurance) - Posted 8 years ago

“Efficient, good rates, courteous but very techy. for senior clients.”

Posted 2 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

Posted 2 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

Posted 2 years ago

“Dreadful customer service. Cancelled after 1 month”

Posted 2 years ago

“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”

Posted 2 years ago

“Useless. Passed around from pillar to post , with each person passing the buck! Cheap for a reason...incapable!”

Posted 3 years ago

“As a first time van owner there were a lot of unknowns for me and at one point I wondered if I had done the right thing buying a converted van. However Performance Direct were very competitive and when I have spoken to their staff they have been so helpful. Thankyou everyone.”

Posted 3 years ago

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Performance Direct is rated 4.4 based on 1,755 reviews