“Only been insured a month but what a month it's been having to upload pictures of your bikes not only in the garage but pictures of ya garage with the door open for multiple bikes.☹️ don't think I'll be using ya again.”
Hi,
We are sorry to hear to you are unhappy with our validation process. We understand it can be frustrating when we request documents to complete the validation, however this is done to ensure that the cover you have is correct.
We cannot in good faith allow you to continue cover with incorrect details on the policy, as in event of a claim you wouldn't be covered and would be left in financial detriment.
Kind regards,
Emily
Performance Direct
“Easy to get quotation, queries response from support was excellent- very competitive motorhome insurance cost with own tracker supported. Highly recommended”
Hi,
Thanks so much for the 5 stars! We’re glad you found it easy to get a quotation and that our support was excellent and the pricing competitive with the tracker.
Kind regards,
Molly
Performance Direct
“I purchased a Performave Direct policy for my new campervan. The transaction was quick, easy and a perfect example of what taking out motor insurance should be like.”
Hi,
Thanks so much for the 5 stars! We’re glad the policy process for your campervan was quick and easy and a great example of how motor insurance should be.
Kind regards,
Emily
Performance Direct
“The website was easy to use and very clear and concise. The quote was very competitive and also the agent I spoke to you when I discovered that the Insurance was based on a classic car was very helpful . ( I was querying why D.O.C. was not included and it was because it was a classic car policy which is ok with me .”
Hi,
Thanks so much for the 5 stars! We’re glad you found the website easy to use and that the quote was competitive. It’s great to hear our agent could help with the classic car policy details and that explaining why D.O.C. isn’t included was helpful.
Kind regards,
Emily
Performance Direct
Hi,
Thanks so much for the 5 stars! We’re glad you found us pleasant, courteous and efficient with good clear voices on the phone.
Kind regards,
Emily
Performance Direct
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