Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,591 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

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English

“Usual excellent service”

Helpful Report

Posted 3 months ago

Hi Ricky, Thank you for your excellent 5-star review! We're so pleased to hear that you received our usual high standard of service. Consistency is key for us, and we're committed to ensuring you have a great experience every time. If you ever need anything, just let us know! Best regards, Molly Performance Direct

Posted 3 months ago

“Good communication, very helpful and quickly”

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Posted 3 months ago

Hi David, Thank you for your excellent 5-star review! We're so glad to hear that you found our communication helpful and prompt. Ensuring a smooth experience for our customers is our top priority. If you ever need further assistance, please feel free to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Easy to deal with and no problem with paperwork.”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found it easy to deal with us and that the paperwork was hassle-free. We always strive to make the process as smooth as possible for our customers. If you have any more questions or need assistance in the future, feel free to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“quick and easy to insure.no problems”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you found the process quick and easy. Ensuring a smooth experience for our customers is our top priority, and it’s great to know that we delivered. If you have any questions or need assistance in the future, we're always here to help! Best regards, Molly Performance Direct

Posted 3 months ago

“Very easy to use good service”

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Posted 3 months ago

Hi Wayne, Thank you for your fantastic 5-star review! We're so glad to hear that you found our service easy to use. Your satisfaction means the world to us, and we're always here to help you with anything you need. Best regards, Molly Performance Direct

Posted 3 months ago

“Easy to renew and a very good renewal offer. Just as it should be.”

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Posted 3 months ago

Hi Paul, Thank you for your wonderful 5-star review! We're delighted to hear that you found the renewal process easy and that our offer met your expectations. Your satisfaction is our priority, and it's great to know we delivered just as it should be. If you have any further questions or need assistance, don’t hesitate to reach out! Best regards, Jess Performance Direct

Posted 3 months ago

“as an insurance company what can you say, yes they are like all others, cheaper on the first year and more expensive on the second year. reason for this is the normal sneaky admin fee. also as with many others still no discount for another years experience and another year without making a claim. being a safe experienced rider does not mean your insurance will be cheaper all it means is you are a safe experienced rider.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your thoughts with us. We truly appreciate your feedback and understand your concerns about pricing and administrative fees. While it's common in the industry to see variations in costs year-to-year, we continually strive to provide the best value and service for all our customers. Your experience as a safe and experienced rider is indeed valuable, and we will take your comments into account as we work on improving our offerings. If you have any further questions or suggestions, please feel free to reach out to us! Best regards, Jess Performance Direct

Posted 3 months ago

“Great service”

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Posted 3 months ago

Hi Daniel, Thank you for your excellent 5-star review! We're thrilled to hear that you received great service. Your feedback truly motivates us to keep providing the best experience possible. If you need anything in the future, just let us know! Best regards, Jess Performance Direct

Posted 3 months ago

“Goosed service thank you”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear you experienced great service. Your satisfaction is what we aim for, and it’s wonderful to know we delivered. If you ever need anything else, just reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Always Been very Helpful Thankyou”

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Posted 3 months ago

Hi Timothy, Thank you for your awesome 5-star review! We're so pleased to hear that you found our team helpful. Your satisfaction is our priority, and it’s great to know we’ve been able to assist you. If you ever need anything else or have questions, don’t hesitate to get in touch! Best regards, Molly Performance Direct

Posted 3 months ago

“Good value and easy to join. Friendly agents and managed to overcome an issue which other insurance company were not able to resolve.”

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Posted 3 months ago

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service to be great value and that our friendly agents were able to assist you effectively. We strive to provide solutions where others may fall short, and it's gratifying to know we succeeded in your case. If you need any further assistance or have any questions, feel free to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Quick, easy, simple to navigate, no issues.”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We’re glad to hear you found our service quick and easy to navigate. Making your experience seamless is our top priority. If you have any questions or need further assistance, just let us know! Best regards, Molly Performance Direct

Posted 3 months ago

“Excellent price for a highly modified track car, under £200 for the year for 2 drivers. I'd minus half a star for an issue with the live chat, I'd asked for someone to call regarding my renewal and it didn't happen which resulted in the renewal not being processed, but when I called up they sorted it straight away and were very helpful with a UK based call centre.”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our pricing highly competitive, especially for a modified track car. We're glad our UK-based call centre was able to assist you promptly after the initial hiccup. Your feedback regarding the live chat is invaluable, and we'll work on improving that experience as well. If you have any other questions or need assistance in the future, please feel free to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Hi there, Thank you for your amazing 5-star review! We’re thrilled to hear that you experienced excellent service with us. Ensuring our customers are satisfied is our number one goal. If you have any other questions or need assistance in the future, just let us know! Best regards, Molly Performance Direct

Posted 3 months ago

“Good value service”

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Posted 3 months ago

Hi Ian, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service to be good value. Providing quality and affordability is what we strive for. If you have any further questions or need assistance, feel free to reach out anytime! Best regards, Molly Performance Direct

Posted 3 months ago

“Great service at a great price”

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Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with our service and pricing. Providing top-notch service at an affordable price is what we strive for every day. If there's anything else we can help you with in the future, please don’t hesitate to get in touch! Best regards, Molly Performance Direct

Posted 3 months ago

“Very easy to arrange and deal with at a very competitive price.”

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Posted 3 months ago

Hi Phil, Thank you for your amazing 5-star review! We're thrilled to hear that you found it easy to arrange everything with us and appreciated our competitive pricing. Our goal is to make the process as smooth as possible for our customers. If you need any further assistance or have questions down the line, don't hesitate to reach out! Best regards, Molly Performance Direct

Posted 3 months ago

“Really helpful in sorting out insurance and managed to insurance me for £150 less than any other company”

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Posted 3 months ago

Hi Edward, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team was able to help you find insurance at a better price than others. Saving you money while providing excellent service is exactly what we aim for! If you need assistance in the future or have any questions, feel free to reach out anytime. Best regards, Molly Performance Direct

Posted 3 months ago

“first time user, but impressed with the service that I have received so far.”

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Posted 3 months ago

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you were impressed with the service you've received as a first-time user. Your satisfaction means a lot to us, and we're here to ensure you continue to have a positive experience. If you have any questions or need assistance in the future, just let us know! Best regards, Molly Performance Direct

Posted 3 months ago

“Very easy to take out insurance. I found downloading the policy on the internet extremely easy and i am not computer savvy.”

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Posted 3 months ago

Hi Teresa, Thank you for your great 4-star review! We're delighted to hear that you found it easy to take out insurance and that downloading the policy online was a breeze for you. It's wonderful to know we're making things accessible for everyone, regardless of their tech skills! If you ever need assistance in the future, don’t hesitate to reach out. Best regards, Molly Performance Direct

Posted 3 months ago

Performance Direct is rated 4.5 based on 2,591 reviews