Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,503 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,503 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reasonable”

Helpful Report

Posted 3 months ago

Hi David, Thank you for the great 5-star review! We're glad to hear you found our pricing very reasonable. Your satisfaction is our top priority, and we appreciate your feedback! Best wishes, Jess Performance Direct

Posted 3 months ago

“Halved my insurance,absolutely amazing”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the fantastic 5-star review! We're absolutely thrilled to hear that we were able to halve your insurance—what an amazing result! Your happiness is our priority, and we appreciate you sharing your experience with us. Best wishes, Molly Performance Direct

Posted 3 months ago

“Not great so far. I reached out for help from customer.care@performacedirect.co.uk a few days after taking out a policy and did not receive a reply.”

Helpful Report

Posted 3 months ago

Hi Dale, Thank you for your feedback. I’m sorry to hear that you didn’t receive a response from our customer care team after reaching out. We strive to provide timely support, and it seems we fell short in this instance. Our system shows we did respond via email on 10/02/2025, we apologise if this was not received into your inbox. I will ask a member of that team to re send the correspondence for you. Should you wish to discuss this further please contact us via live chat and we will be happy to help. Best regards, Molly Performance Direct

Posted 3 months ago

“I was very pleased with the very professional service I received with Performance Direct and even happier with the highly competitive insurance quote.”

Helpful Report

Posted 3 months ago

Hi Martin, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you were pleased with our professional service and found our insurance quote highly competitive. Your satisfaction truly inspires us to continue providing top-notch service! Best wishes, Molly Performance Direct

Posted 3 months ago

“Easy to navigate the website and competitively priced”

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Posted 3 months ago

Hi Mark, Thank you for the awesome 5-star review! We’re delighted to hear that you found our website easy to navigate and that you appreciate our competitive pricing. Your feedback means a lot to us, and we’re here to make your experience seamless every time! Best wishes, Molly Performance Direct

Posted 3 months ago

“I always get good, efficient and professional service from Performance Direct”

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Posted 3 months ago

Hi Kenneth, Thank you for the stellar 5-star review! We’re so pleased to know you always receive good, efficient, and professional service from us. Your satisfaction is our top priority, and we can’t wait to assist you again! Best wishes, Molly Performance Direct

Posted 3 months ago

“I used to use performance direct for my motorhome insurance until I sold it and bought static caravan. So was happy to get a great quote for one of my performance motorcycles. Easy and quick.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience getting a quote for your performance motorcycle. It's always our goal to make the process easy and quick for our customers. If you need assistance in the future, don’t hesitate to reach out! Best wishes, Jess Performance Direct

Posted 3 months ago

“Very good sevice Will use them agian fantastic”

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Posted 3 months ago

Hi Anthony, Thank you for the fantastic 5-star review! We're thrilled to hear that you had very good service and plan to use us again. Your feedback truly motivates us to keep delivering the best experience possible. Looking forward to assisting you in the future! Best wishes, Jess Performance Direct

Posted 3 months ago

“Excellent service happily quoted for my classic car”

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Posted 3 months ago

Hi there, Thank you for the excellent 5-star review! We're thrilled to hear you were happy with our service and that we could provide a quote for your classic car. Your satisfaction means the world to us, and we look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 3 months ago

“Always a sensible person to speak with. Thank you 👍😄”

Helpful Report

Posted 3 months ago

Hi Derrick, Thank you for the awesome 5-star review! We're glad to hear that you always find a sensible person to speak with. Your kind words mean a lot to us and motivate our team to provide the best support possible. If there's anything else you need, just let us know! Best wishes, Jess Performance Direct

Posted 3 months ago

“Did not appreciate being told my outside steel structure was made of wood twice when I have provided numerous pictures of structure that clearly shows corrosion of steel, I also was not aware who Grove and Dean were when they emailed me saying thank you for your emails, I have never been in contact with them or Motor Vision, if these were sent on my behalf why was I not cc'ed into them?”

Helpful Report

Posted 3 months ago

Hi David, Thank you for taking the time to share your feedback with us. I apologize for the misunderstanding regarding your steel structure and for any confusion caused by the communications from Grove and Dean. Your experience is important to us, and we appreciate your patience as we work to ensure clarity in our correspondence. Best wishes, Molly Performance Direct

Posted 3 months ago

“Good price!”

Helpful Report

Posted 3 months ago

Hi, Thank you for the fantastic 5-star review! We're delighted to hear that you found a good price with us. Your support and feedback are truly appreciated and inspire us to keep striving for great value. Best wishes, Molly Performance Direct

Posted 3 months ago

“Great no hassle service”

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Posted 4 months ago

Hi Barry, Thank you for the wonderful 5-star review! We're so pleased to hear that you had a great no hassle service experience. Your satisfaction is our top priority, and your feedback inspires us to keep delivering outstanding service. If you need anything in the future, please don't hesitate to reach out! Best wishes, Jess Performance Direct

Posted 3 months ago

“Quick response and action after accident last year.”

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Posted 4 months ago

Hi, Thank you for your amazing 5-star review! We're glad to hear that you experienced a quick response and action after your accident last year. Your feedback is incredibly important to us and drives our commitment to provide prompt and efficient service. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 4 months ago

“The customer service representative was very helpful with regards to my policy application and I came away feeling very satisfied with the outcome.”

Helpful Report

Posted 4 months ago

Hi Keith, Thank you for your fantastic 5-star review! We're thrilled to hear that our customer service representative was able to assist you effectively and that you're satisfied with the outcome of your policy application. Your kind words mean a lot to us and motivate us to continue providing excellent service. If you ever need further assistance or have any questions, please feel free to reach out! Best wishes, Molly Performance Direct

Posted 4 months ago

“Everything ok”

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Posted 4 months ago

Hi Dainius, Thank you for your great 5-star review! We're delighted to hear that everything went smoothly for you. Providing a seamless experience is what we aim for, and your feedback is greatly appreciated. If you need anything else or have any questions in the future, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 4 months ago

“My call was answered immediately. I explained why I called and my query was resolved. Excellent service.”

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Posted 4 months ago

Hi Christopher, Thank you for your wonderful 5-star review! We're so glad to hear that your call was answered promptly and that we could resolve your query efficiently. Delivering excellent service is our top priority, and your feedback truly motivates our team. If you have any more questions or need assistance in the future, we're just a call away! Best wishes, Molly Performance Direct

Posted 4 months ago

“Very straightforward in setting up insurance on line and at a good price”

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Posted 4 months ago

Hi Rosemary, Thank you for the fantastic 5-star review! We're really pleased to hear that you found the setup process straightforward and appreciated our competitive pricing. We strive to make insurance as easy as possible for our customers. If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Jess Performance Direct

Posted 4 months ago

“For older school max power cars you can't touch these guys my favourite insurance company by a country mile”

Helpful Report

Posted 4 months ago

Hi Michelle, Thank you so much for the stellar 5-star review! We're thrilled to be your go-to insurance company for your max power cars. It's always great to know that our commitment to serving enthusiasts like you is appreciated. If you ever need anything or have any questions, we’re here to help! Best Wishes Jess Performance Direct

Posted 4 months ago

“Great website ,good feedback to any questions,and easily navigated ,not a fan of insurance websites but this is a good one ,with many helpful e mails and questions answered quickly”

Helpful Report

Posted 4 months ago

Hi Graham, Thank you so much for the amazing 5-star review! We're delighted to hear that you found our website easy to navigate and that our team was responsive to your questions. We understand that insurance can be a bit daunting, so we aim to make the experience as smooth as possible. If you need anything further down the road, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 4 months ago

Performance Direct is rated 4.5 based on 2,503 reviews