Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,687 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Very good service, answer the phone quickly, very polite on the phone.”

Helpful Report

Posted 5 months ago

Hi, Thank you for the excellent 5-star review! We're thrilled to hear that you experienced quick and polite service when you reached out to us. Your feedback means a lot and encourages us to keep delivering great customer care! Warm Regards, Emily Performance Direct

Posted 5 months ago

“Horrendous experience with them wouldn’t recommend avoid utter useless horrendous to get hold of on the phone and not worth the hassle”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear about your experience and totally understand your frustration. We aim to provide great service and it's disappointing that we didn’t achieve that for you. Your feedback is important to us, and we'll certainly look into improving our communication channels. If there's anything specific you'd like to address, please don’t hesitate to reach out directly. Warm regards, Jess Team Performance Direct

Posted 5 months ago

“Very pleased with how smooth it went,, keep up the good service,,”

Helpful Report

Posted 5 months ago

Hi, Thank you for the fantastic 5-star review! We're so glad to hear that everything went smoothly for you. Your encouraging words really motivate us to keep up the good service! Best wishes, Team Performance Direct

Posted 5 months ago

“I’ve always found the staff helpful and polite, so quite happy”

Helpful Report

Posted 5 months ago

Hi, Thank you for the wonderful 5-star review! We're delighted to hear that you found our staff helpful and polite. Your kind words motivate us to maintain our high standards of service! Best wishes, Emily Performance Direct

Posted 5 months ago

“Great price , selected wrong payment details so rang go straight through, Joseph sorted immediately and so helpful a great start for a new customer thank you”

Helpful Report

Posted 5 months ago

Hi, Thank you for the amazing 5-star review! We're so pleased to hear that Joseph was able to assist you promptly and make your experience a great one. Your kind words serve as fantastic motivation for our team! Best Regards, Emily Performance Direct

Posted 5 months ago

“Very good communication nice smooth transaction could understand every word clearly”

Helpful Report

Posted 5 months ago

Hi, Thank you for the excellent 5-star review! We're thrilled to hear that you appreciated our communication and found the transaction smooth. Your feedback is greatly valued and inspires us to keep providing clarity and quality in our service! Kind Regards, Emily Performance Direct

Posted 5 months ago

“Well I certainly received what I paid for ie an insurance policy , however an important inquiry re a minor accident on my other vehicle policy went unanswered to my surprise. I’m not a fan of the auto renewal protocol which attempts to take the money a few days early and on a bank holiday! I offer these observations as hopefully constructive criticism”

Helpful Report

Posted 5 months ago

Hi Antony, Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the unaddressed inquiry; we're sorry that it didn't meet your expectations. Your comments about the auto-renewal process are valuable, and we will certainly take them to heart as we strive to improve our services. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out. Warm wishes, Team Performance Direct

Posted 5 months ago

“Never would use these again.”

Helpful Report

Posted 5 months ago

Hi, We’re really sorry to hear that your experience with us did not meet your expectations. It’s our goal to provide every customer with a positive service, and we regret that we missed the mark this time. We appreciate your feedback and will use it to improve our processes. Please contact us directly with any specific concerns or complaint you may wish to discuss. Warm regards, Jess Team Performance Direct

Posted 5 months ago

“Quick response and everything itemised so you know what you are getting at a really competitive price”

Helpful Report

Posted 5 months ago

Hi, Thank you for the fantastic 5-star review! We're delighted that you appreciated our quick response and transparent pricing. Your feedback reassures us that we’re on the right track in providing competitive services! Many Thanks Emily, Performance Direct

Posted 5 months ago

“Excellent value and service. I have used them for a number of years without any issues.”

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Posted 5 months ago

Hi, Thank you so much for the fantastic 5-star review! We truly appreciate your continued trust in us over the years. It's wonderful to know that you've experienced excellent value and service every time. Your loyalty means the world to us! Best Regards, Emily Performance Direct

Posted 5 months ago

“---------‐”

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Posted 5 months ago

Hi, Thank you for your 5 star review. Kind Regards, Emily Performance Direct

Posted 5 months ago

“very easy to insure”

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Posted 5 months ago

Hi Neal, Thank you for the fantastic 5-star review! We're thrilled to hear that you found it very easy to insure with us. Your feedback truly brightens our day and encourages us to keep delivering great service! Warm regards, Molly Performance Direct

Posted 5 months ago

“Very easy to deal with on the phone and professional as well.”

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Posted 5 months ago

Hi John, Thank you for the excellent 5-star review! We're so glad to hear that you found it easy to connect with us on the phone and that you felt our professionalism shone through. Your feedback truly means a lot! Warm regards, Molly Performance Direct

Posted 5 months ago

“Great value and great service making insuring my motorbike easy and cheap. Highly recommend.”

Helpful Report

Posted 5 months ago

Hi Tim, Thank you for the fantastic 5-star review! We're really pleased to hear that you found our service to be great value and that insuring your motorbike was easy and affordable. Your recommendation means a lot to us! Best wishes, Molly Performance Direct

Posted 5 months ago

“great to deal with, thanks guys”

Helpful Report

Posted 5 months ago

Hi John, Thank you for the wonderful 5-star review! We're glad to hear that you had a great experience dealing with us. Your support means a lot, and we’re always here to help. Best wishes, Molly Team Performance Direct

Posted 5 months ago

“Quick and easy way to insure my heavily modified classic car. Would highly recommend performance direct!”

Helpful Report

Posted 5 months ago

Hi Gregory, Thank you for the amazing 5-star review! We’re thrilled to hear that you had a quick and easy experience insuring your modified classic car. Your recommendation means a lot to us, and we’re committed to providing great service for unique vehicles like yours. Kind regards, Molly Performance Direct

Posted 5 months ago

“Simple to complete documents and pay for a quote much cheaper than my current insurer.”

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Posted 5 months ago

Hi there, Thank you for the great 4-star review! We’re delighted to hear that you found our documents easy to complete and our quotes much cheaper than your current insurer. We're always working to provide value while keeping the process as simple as possible. Your feedback is appreciated! Kind regards, Molly Performance Direct

Posted 5 months ago

“No fuss insurance very efficient and easy unlike others I have tried. Highly recommend”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our insurance service efficient and easy. It's our goal to provide a hassle-free experience, and your recommendation means the world to us. Kind regards, Molly Performance Direct

Posted 5 months ago

“Great feedback when they require amendment's to be notified”

Helpful Report

Posted 5 months ago

Hi Kevin, Thank you for the fantastic 5-star review! We’re glad to hear that you appreciated our feedback process regarding amendments. It's important to us to keep our customers informed every step of the way. Your positive remarks encourage us to continue providing the best service possible. Kind regards, Molly Performance Direct

Posted 5 months ago

“Straight forward process for insurance cover at a very competitive price”

Helpful Report

Posted 5 months ago

Hi Lynne, Thank you for the wonderful 5-star review! We're thrilled to hear that you found our process straightforward and our prices competitive. Delivering a seamless experience for our customers is what we strive for, and your feedback means so much to us. Kind regards, Molly Performance Direct

Posted 5 months ago

Performance Direct is rated 4.6 based on 2,687 reviews