“I have always received excellent service and away been able to get a good insurance quote with the right amount of cover thier have been cheaper quotes but with less cover so I find PD the best provider”
“I agreed the policy on about the 2nd November, still haven’t got the actual policy document. I have emailed 6/7 times (and phoned) requesting it or access to my online account so I can get the document myself, still haven’t got it a month later. Surely this should be the most basic of things an insurance company does - issue an insurance policy document??!!”
“The team that handled my new policy did a great job and explained everything clearly to me so I don’t want to complain about anything yet I don’t have any documentation yet?”
“Very quick to get insurance sorted. Some processes could be made as easy as some other companies I have used in the past. There were lot of bits to send back and set up.”
“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”
“Nightmare to renew car insurance. Made to jump through numerous hoops. Your site would not accept photos ( 18 different ones ) of driving license etc. Sent several emails over the course of many days with no response. Phoned - waited one hour and seven minutes to be told they did not deal with this and I would have to be transferred. I hung up. I wasted nearly a day on trying fill in the further information you required after having received my renewal details - same as original proposal - and my payment. Never again !!!!”
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