“Phoned to ask for proof of car in garage sent picture by reply they then cancelled the policy at 5pm so office closed as they sent me the wrong reply email address so didn’t get picture phoned to complain and got to speak to Kelsey who needs to brush up on her people skills they didn’t care that my R8 was left uninsured!!! Beware”
“For 4 years, the best price on my quad bike insurance, hassle free customer service, helpful and polite staff. Never had to claim so cannot comment on that but always positive interactions with them. Recommended.”
“Very competitive quote with mainstream company for our campervan. Efficiently completed and all documentation received the same day. Excellent, and a refreshing improvement in customer service from our previous insurer.”
“Sent my documents over as requested, documents did not get processed which led to my policy getting cancelled.
Customer Services refused to get my policy reinstated and refused to take responsibility”
“The service I received by phone from your representatives was very good. However, the admin costs that I was charged for changes of address were beyond excessive. This is especially so in an age when the changes are made on a computer whilst the customer is on the phone. These charges will ensure that I seriously consider my options at renewal time.”
“I have been with performance direct for a number of years,and always found them to be very knowledgeable and helpful whenever ive had the need to contact them,and competitively priced.”
“Having taken out a policy with performance direct for the 1st time I found the customer service very polite and helpful and an easy transaction was made.
I can't say anything about how good they are when making a claim because thankfully I haven't needed too”
“A very reasonable quote for the cover I required. I found customer service easy to access, good and were helpful with an issue which arose with my insurance policy, which was successfully amended without problem.”
“Tryed to cancel my insurance many time because there staff don't send out letters for milage declaration when they say they did quite annoying to say the least... Few of staff were OK but half of then need training”
