“As I don’t use my car so much these days, and I may not use it as much this year ,I required a economically priced insurance ,and I believe your policy gives me what I require.
I can only say that I’ve had good service from your Company.”
“I was disappointed with Grove & Dean's customer support during my previous years insurance so specifically wanted to find a better one. I was extremely upset to find Grove and Dean on my bank statement direct debit when my payment was taken from my bank.”
“Absolutely terrible, Worst Insurance Company I have ever dealt with. They bombarded me with e-mails telling me to contact them "URGENTLY" but every time i called, I was on hold for sometimes more then an hour. I e-mailed the Customer Services but never got a reply, then you cancelled my Insurance and still have not refunded me. Appalling, unprofessional and un-helpful.”
“Shocking 'Performance' from Performance Direct.
I have sent multiple emails requesting proof of NCD relative to my now expired policy. No response or acknowledgement received.
I called your company and spoke with one of your team. I provided an alternative email address and I was promised that the NCD would be emailed to both of my email addresses and posted out. Again.....nothing!
I have had to call my current insurer to have the deadline for exhibiting the NCD extended as they are threatening to cancel my insurance and also charge me for their administration in doing so.
All of this is completely unnecessary had Performance Direct met their obligations to release the proof of NCD. The lack of attention to this is quite simply shocking and I cannot understand why this is apparently so difficult.”
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