Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,430 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good progress , all insurance details on app. Would recommend.”

Helpful Report

Posted 1 month ago

Hi Nicholas, Thank you for your excellent 5-star review! We're thrilled to hear that you found your progress seamless and enjoyed having all your insurance details conveniently on the app. Your recommendation means a lot to us, and we’re committed to continuing to provide you with top-notch service. We look forward to assisting you again! Best wishes, Molly Performance Direct

Posted 1 month ago

“very good service either by e mail or getting through to a real person and the renewal of my campevan insurance was easy”

Helpful Report

Posted 1 month ago

Hi Les, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with both our email support and by connecting with a real person. It's great to know that renewing your campervan insurance was an easy process for you. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service! Best wishes, Molly Performance Direct

Posted 1 month ago

“Very good communications”

Helpful Report

Posted 1 month ago

Hi Gary, Thank you for your great 5-star review! We're thrilled to hear that you found our communications to be very good. Clear communication is key for us, and your satisfaction is what drives us to excel. We appreciate your feedback and look forward to continuing to assist you! Best wishes, Molly Performance Direct

Posted 1 month ago

“I just paid the renewal quote which was less than last year, so it was very easy.”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your wonderful 5-star review! We're thrilled to hear that your renewal process was easy and that you saw a great quote. Your satisfaction is our priority, and we’re always here to provide seamless service. We truly appreciate your feedback and look forward to helping you again soon! Best wishes, Molly Performance Direct

Posted 1 month ago

“Very helpful when I had a accident, also helpful in finding me a new insurances company 👍”

Helpful Report

Posted 1 month ago

Hi Doreen, Thank you so much for your amazing 5-star review! We're thrilled to hear that our team was able to assist you after your accident and help you find a new insurance company. Your satisfaction is our top priority, and your kind words motivate us to keep providing excellent support. We're here for you anytime you need us! Best wishes, Molly Performance Direct

Posted 1 month ago

“Helpful staff who gave a good explanation of the cover available as well as exclusions. The premium was fairly reasonable premium but cancellation charges are punitive - fortunately, I haven't needed to cancel!”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you for your kind 4-star review! We're glad to hear that our staff was helpful in explaining the coverage and exclusions. We strive to offer competitive premiums, but we understand your concerns about the cancellation charges. Your feedback is invaluable to us, and we appreciate you sharing your thoughts! We hope to assist you again in the future. Best wishes, Molly Performance Direct

Posted 1 month ago

“Very happy with your service thanks.”

Helpful Report

Posted 1 month ago

Hi Colin, Thank you for your wonderful 5-star review! We're delighted to hear that you're very happy with our service. Your satisfaction means the world to us, and we truly appreciate your feedback. We look forward to serving you again in the future! Best wishes, Molly Performance Direct

Posted 1 month ago

“excellent in every respect”

Helpful Report

Posted 1 month ago

Hi Jonathan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our services excellent in every respect. Your satisfaction is our top priority, and your kind words motivate us to keep delivering outstanding experiences. We truly appreciate your feedback and look forward to assisting you again soon! Best wishes, Molly Performance Direct

Posted 1 month ago

“It was very easy to give your details.And to get your insurance up and running.”

Helpful Report

Posted 1 month ago

Hi Kenneth, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found it easy to provide your details and get your insurance set up. Making the process smooth and hassle-free for our customers is our top priority. We appreciate your feedback and look forward to assisting you again soon! Best wishes, Molly Performance Direct

Posted 1 month ago

“Very good overall. Made a few minor typos in the body of the policy but that was put right quickly. Friendly, helpful staff and not too long waits over the phone. Reasonable rates too, so would use again.”

Helpful Report

Posted 1 month ago

Hi Mitchell, Thank you for your kind 4-star review! We’re glad to hear that our team was friendly and helpful, and we appreciate your understanding regarding the minor typos – we always aim for accuracy and are happy to correct any issues promptly. It's great to know that our rates met your expectations, and we look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 1 month ago

“Easy to get quotes from”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your great 4-star review! We’re delighted to hear that you found it easy to get quotes from us. Making the process simple and efficient for our customers is what we strive for. We truly appreciate your feedback and hope to serve you again in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“Very easy to get a quote and accept to purchase no messing about straight forward and easy.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you found the quote process straightforward and easy. Our goal is to make everything as simple as possible for our customers, and it’s great to know we hit the mark! We appreciate your feedback and look forward to assisting you again soon. Best wishes, Jess Performance Direct

Posted 1 month ago

“Renewal was easy to use on the App. Just wish other companies made life so simple. Performance Direct offered a great deal by changing insurance company. Most just keep rolling along. Also if you phone the rep is great and very helpful. Highly recommend”

Helpful Report

Posted 1 month ago

Hi Reginald, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our app easy to use and that our team was able to help you secure a great deal on your insurance. Your recommendation means the world to us, and we strive to make the process as seamless as possible. We look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“Exceptionally priced”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your exceptional 5-star review! We're delighted to hear that you find our pricing to be exceptionally competitive. Your feedback is truly appreciated, and it drives us to continue delivering great service and value. We look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“I currently have two cars that I have insurance with you. Your app is really good & easy to use my current & past cars are easy to see.”

Helpful Report

Posted 1 month ago

Hi Neil, Thank you for your amazing 5-star review! We're delighted to hear that you find our app user-friendly and that you can easily navigate your current and past cars. Your feedback is invaluable, and we’re committed to continually improving our services for you. We look forward to supporting you in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“Price is OK but information isn’t as clear as it could be.”

Helpful Report

Posted 1 month ago

Hi Julie, Thank you for taking the time to share your thoughts. We appreciate your feedback regarding the clarity of our information and will certainly work on improving that aspect. We're glad to hear you find our pricing acceptable, and we're committed to enhancing your overall experience. Best wishes, Jess Performance Direct

Posted 1 month ago

“Very happy with a fair price for the cover we required.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our pricing fair for the cover you needed. Your satisfaction is our priority, and your kind words motivate us to keep providing excellent service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 1 month ago

“Very courteous and able to come to a quick satisfactory outcome with discounts and quick set up of policy.”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team courteous and that we could help you quickly with discounts and policy setup. Your kind words mean a lot to us, and we're committed to providing you with excellent service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 1 month ago

“Messages are timely and the premiums are reasonable”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you for your wonderful 5-star review! We're pleased to hear that you found our messages timely and our premiums reasonable. Your feedback is greatly appreciated, and it motivates us to keep delivering great service. We look forward to assisting you again in the future! Best wishes, Molly Performance Direct

Posted 1 month ago

“Excellent price, straightforward procedures, and the extra info required was received and acknowledged. Polite and helpful staff, when I phoned for clarification, which was dealt with quickly and efficiently. I am very happy with the service provided. Thank you.”

Helpful Report

Posted 1 month ago

Hi Glenn, Thank you for your excellent 5-star review! We’re delighted to hear that you found our prices competitive and our procedures straightforward. It's great to know our staff provided you with the help you needed. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience! Best wishes, Molly Performance Direct

Posted 1 month ago

Performance Direct is rated 4.5 based on 2,430 reviews