Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,644 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Always easy to deal with .. great service all round 10/10”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your wonderful 5-star review! We're delighted to hear that you find it easy to deal with us and appreciate the service we provide. Your positive comments motivate our team to continue delivering top-notch support! Warm regards, Team Performance Direct

Posted 1 month ago

“Easy to renew insurance.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your fantastic 5-star review! We're so pleased to hear that you found it easy to renew your insurance. Your positive feedback truly inspires us to keep simplifying the process for our customers! Kind wishes, Molly Performance Direct

Posted 1 month ago

“Great price”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices great. Your feedback means a lot to us and encourages our team to continue providing the best value possible! Kind regards, Molly Performance Direct

Posted 1 month ago

“Set up to auto renew, premiums are very reasonable.”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your fantastic 5-star review! We're delighted to hear that you found our premiums to be reasonable and appreciated the auto-renew feature. Your feedback motivates us to keep providing great value to our customers! Kind regards, Molly Performance Direct

Posted 1 month ago

“Great value for monies”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our services to be great value for your money. Your feedback is incredibly motivating for our team and helps us continue striving for excellence! Kind regards, Molly Performance Direct

Posted 1 month ago

“Good price, BUT can’t access app, or get a reply to help me get on the app.”

Helpful Report

Posted 1 month ago

Hi Dean, Thank you for your review! We appreciate your feedback regarding the app access issues you’re encountering. We're sorry for any frustration this may have caused and we’d love to help you resolve it. Please get in touch with our support team, and we’ll ensure you’re back on track as soon as possible! Kind regards, Molly Performance Direct

Posted 1 month ago

“Great service and easy to deal with.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your wonderful 5-star review! We're so glad to hear that you experienced great service and found it easy to work with us. Your feedback truly inspires our team to keep delivering the best possible experience! Kind regards, Molly Performance Direct

Posted 1 month ago

“Really good service and easy access via the App.”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for your amazing 5-star review! We're thrilled to know you found our service to be really good and that our app provided you with easy access. Your feedback truly encourages us to keep enhancing our customer experience! Kind regards, Molly Performance Direct

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Hi Darren, Thank you so much for your outstanding 5-star review! We're delighted to hear that you had an excellent service experience with us. Your kind words inspire our team to keep delivering top-notch service! Kind wishes, Molly Performance Direct

Posted 1 month ago

“excellent customer service and communication is on point!”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our customer service and communication to be on point. Your kind words motivate us to keep delivering the best service possible! Kind wishes, Molly Performance Direct

Posted 1 month ago

“Telephone answered in a reasonable time ,had to amend a few details which was done no problem.provided a cheaper alternative to last years provider.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that your call was answered promptly and that we could assist you with the amendments and provide a better alternative. Your satisfaction is our priority, and your feedback is greatly appreciated! Kind regards, Molly Performance Direct

Posted 1 month ago

“I have had three car's insured with Performance Direct over the last seven or eight years, and I have never had a problem contacting them for anything . Most of the staff have a friendly helpful and lovely Essex ascent .”

Helpful Report

Posted 1 month ago

Hi Kenneth, Thank you for your amazing 5-star review! We're thrilled to know that you've trusted us with your car insurance for so many years and that our staff have consistently provided you with friendly and helpful service. Your satisfaction means the world to us! Kind regards, Molly Performance Direct

Posted 1 month ago

“Fast, efficient, economical and above all helpful and courteous.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our service fast, efficient, economical, and above all, helpful and courteous. Your feedback truly motivates us to maintain our high standards! Kind regards, Molly Performance Direct

Posted 1 month ago

“Quote was competitive for my bike insurance. Was told insurance information would be posted out to me,but it hasn’t arrived.?”

Helpful Report

Posted 1 month ago

Hi Michael, Thank you for your review! We’re pleased to hear that you found our quote competitive for your bike insurance. We’re sorry to learn that your insurance information hasn’t arrived yet. Please reach out to us, and we’ll look into this for you right away. Your satisfaction is important to us! Warm regards, Team Performance Direct

Posted 1 month ago

“Not great forgot about direct debit and they charged me £25”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear about the confusion with the direct debit and the charge you received. We appreciate you bringing this to our attention, and we’ll work to improve in this area. Your concerns matter to us, and we’re here to help if you need further assistance. Best regards, Team Performance Direct

Posted 1 month ago

“Always helpful”

Helpful Report

Posted 1 month ago

Hi Shaun, Thank you for your fantastic 5-star review! We're so glad to hear that you find our team always helpful. Your kind words inspire us to keep delivering the best service possible! Warm regards, Team Performance Direct

Posted 1 month ago

“Very professional and informative, also a very reasonable price on my classic car insurance. Been with Performance Direct for some years now and won't be going anywhere else soon! Many thanks!”

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Posted 1 month ago

“Veryimpressed with company and service and and will recommend to others”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for your wonderful 5-star review! We’re so pleased to hear that you were impressed with our service and that you plan to recommend us to others. Your feedback really motivates us to continue delivering an exceptional experience! Best wishes, Team Performance Direct

Posted 1 month ago

“Best quote given ,did it all on app very easy to do”

Helpful Report

Posted 1 month ago

Hi Yvonne, Thank you for your amazing 5-star review! We're delighted to hear that you found our app easy to use and that you got the best quote with us. Your feedback is greatly appreciated and encourages us to continue providing a seamless experience for all our customers! Kind regards, Molly Performance Direct

Posted 1 month ago

“Been looking for a classic car insurance for a while performance direct came up with the goods”

Helpful Report

Posted 1 month ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the classic car insurance you were looking for with us. Your feedback means a lot and motivates us to keep providing exceptional service! Warm regards, Molly Performance Direct

Posted 1 month ago

Performance Direct is rated 4.6 based on 2,644 reviews