“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent.
Overall setting the policy up exceeds expectations”
“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing.
If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”
“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”
“Not massively impressed with this company so far after taking out a car insurance policy with them. Asked for mileage check, driving license check and driving license number which I have sent them on 2 separate occasions and are still chasing for them so clearly don’t read their emails. They also did a hard search on my credit file which has now left a detrimental mark on my credit score despite one customer service advisor confirming they hadn’t so definitely will be avoiding in future! I’m stuck with them now so hopefully nothing happens that I have to make a claim”
Hello
Thank you for sharing your feedback and bringing this to our attention.
Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise.
Kind regards
Emma
Performance Direct
Hi Tim
Thank you for bringing this to our attention and apologies for the issues experienced.
If you still need to speak with a member of our team, please don't hesitate to visit www.performancedirect.co.uk and submit a feedback form from the Existing Customer menu and someone will investigate any concerns you raise.
Kind regards
Emma
Performance Direct
Hi Michael
Thank you for the 5 star review, I am pleased you received an efficient, professional service from our team but if there is anything else we can assist with please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
Hi Clive
Thank you for the 5 star feedback, it's great to know your renewal was an easy process.
If you require any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
