“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”
Hi Gary
Thank you for sharing your feedback, it's great to see you rate us 5 stars.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
Hi Dennis
Thank you for the taking the time to share your feedback.
It's great to hear how pleased you are with the service our staff provided when assisting with your campervan insurance.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
Hi Michael
Thank you for the great feedback, I'm pleased we were able to obtain competitive insurance for your classic cars.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
“Totally rubbish customer service, failed to cancel my insurance and charged me for a full years insurance on a car I didn't have after being told to cancel it. When the mistake came to light they failed to call me back, will never use them again”
“I renewed my insurance with Performance Direct not only because their quote was competitive but because they didn't significantly increase the premium in the way some companies treat their existing customers.”
“PD were one of the few providers happy to insure my grey import Toyota Estima, I've been with them over ten years & am very happy with their service.”
“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD.
Having your cake and eating it I think!”
“disappointed to have paid to re-ensure my car only to then sell it only 2 weeks later. Cancelling the policy i was charged a 55% admin fee leaving a tiny refund on a premium paid 2 weeks earlier. Seems a little excessive when all was done online.”
