“Easy to deal with and great price for my very treasured car. Thanks you. They don't sting you with a huge increase for staying with them just an acceptable nominal amount. Very fair it made shopping around this year not worth the hassle.”
Hello
Thank you for taking the time to review us, it's great to know you received the 5 star service Performance Direct aim to maintain.
For any further assistance please don't hesitate to get in touch or visit www.performancedirect.co.uk where you will find plenty of helpful pages in the Existing Customer menu.
Kind regards
Emma
Performance Direct
“I've been with performance direct no for a good few yrs now I carnt fault them always priced right done very quickly haven't had too claim but there is loads of ways to contact them great service”
“Since I 'found; Performance Direct I feel I have stepped back in time when customer service really mattered. I don't have to do any work, they do it all for me just like the old days when everyone had an insurance broker, except I now have one on line. They found a really good deal for me, 2 years running, did all the work and charged a very reasonable fee for doing it. I always feel I am being ripped off these days when it comes to renewing energy, broadband and insurance etc but NOT with Performance Direct. They contacted me well before my insurance was due with an excellent quote and once I accepted they called me back and everything was in place before I could say .....well......Performance Direct. Thank you guys..........wonderful,,,,,,,,,,10 out of 10....................would have no hesitation in recommending you to family and friends, in fact anyone”
Hi Barry
Thank you for sharing your feedback, it's great to know you would recommend us.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
“Right hand doesn`t know what the left hand is doing. Charged twice, still waiting for refund for their mistake ! Also told I was on automatic RENEW , I have never been. I have insured through P. Direct for the last 4/5 years But after all the Mistakes this year, I will not be using them again. Where is my refund ????”
Hi Delia
Thank you for bringing this to our attention.
I am sorry to hear you are unhappy with the service that has been provided, I will look into the concerns you have raised.
In the meantime if there is anything else I can do to assist, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Very friendly fast and efficient service, no need to chase up as the renewals come through automatically and they do a great job of finding the right level of insurance that meets your needs.”
Hi Stewart
Thank you for sharing your feedback, I'm glad that our renewal offer met your expectations.
If there is anything else you require assistance with, please don't hesitate to let us know.
Regards
Emma
Performance Direct
“Performance Direct have been my preferred insurer for a number of years now; efficient, friendly, professional and most importantly - great value! Thank you.”
Hi Bekim
Thank you for taking the time to review your experience with Performance Direct, it's great to know that you have consistently renewed with us, your loyalty is appreciated.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
“Why is my renewal more expensive than last years payment? Another extra year's no claims. And the obvious depreciating value of the car.
Please explain.”
“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”
“It was affordable insurance for me at a time when everyone else's quote was out of reach.
The customer service in the beginning was quite good. It does seem as though the admin teams are quite divided when you are calling to sort things.
In the end I left because I found a more affordable insurer, with better customer service!”
“Reliable and helpful.
Only one complaint : it would be more professional and honest to contact me before taking payment from my account well before the renew date. I can imagine most people are unaware of this process you use!”
Hi Stephen
Thank you for sharing your feedback, your comments are appreciated.
We email or write to clients up to 21 days prior to their renewal date to advise new renewal terms and for those on automatic renewal, we take payment to ensure that there is no break in cover.
If you would like to discuss this further, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
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