Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 2,739 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never needed your service as yet and hope I never need it. All the time its been in the garage being finished of, but hope it will on the road very soon. Will notify when it is. Just to let you know it has got a factory fitted tow hitch, to pull my camping trailer with me when the occasion arises. Please advise if it make any difference on the assurance. Thank you .”

Helpful Report

Posted 7 years ago

Hi Gerald Adjustments to policies may affect insurance but in order to comprehensively answer your query, you will need to speak with a member of our Customer Support team. Please call us on 01708 925 054 or email customer.care@performancedirect.co.uk with your reference included in your message. Regards Emma Performance Direct

Posted 7 years ago

“Found the assistant on the phone very helpful and polite. Thank you.”

Helpful Report

Posted 7 years ago

Hi Stephen Thank you for reviewing your experience with Performance Direct, it's great to know that the member of staff you spoke with was helpful and polite. We have a Live Chat facility available Monday - Friday, 9am -5pm should you need to speak to a member of staff again. Regards Emma Performance Direct

Posted 7 years ago

“Good company easy to work with would recommend very pleased”

Helpful Report

Posted 7 years ago

Hi William Thank you for the great review, I am pleased you rate us 5 stars and your recommendation is appreciated. Should you require further assistance, don't hesitate to visit www.performancedirect.co.uk where you will find existing customer pages with lots of helpful information. Regards Emma Performance Direct

Posted 7 years ago

“a prompt renewal at a reasonable cost will minimum hassle.”

Helpful Report

Posted 7 years ago

Hi Roger Many thanks for your 5 star review, it's great to read that your renewal was handled with minimum hassle. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“It is as expected”

Helpful Report

Posted 7 years ago

Hi Colin Thank you for sharing your experience, I am pleased we could match your expectations but if there is anything else we can do to assist, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“Good service and competitively priced.”

Helpful Report

Posted 7 years ago

Thank you for the 5 star feedback, it's great to know that our operators displayed good service and that your policy was competitively priced. Regards Emma Performance Direct

Posted 7 years ago

“Quick,easy,great price,polite and helpful staff!”

Helpful Report

Posted 7 years ago

Hi Richard Thank you for taking the time to leave us a review. I am pleased you found our operators polite and helpful. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“Very very good thanks”

Helpful Report

Posted 7 years ago

Hi Julia Thank you for the 5 star feedback. If you require further assistance, don't hesitate to visit www.performancedirect.co.uk where you'll find an existing customer area with plenty of helpful information. Regards Emma Performance Direct

Posted 7 years ago

“Love the fact that I don’t have to do, or worry about anything! Always notified in plenty of time as to when my policy is up for renewal. In my opinion a five star service.”

Helpful Report

Posted 7 years ago

Hi Derek Thank you for the 5 star review, I am pleased you received the level of service that Performance Direct are proud to maintain. Should you require any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“A reliable company with confident and knowledgeably staff, get good timely reminders and reasonable cost”

Helpful Report

Posted 7 years ago

Hi David Thank you for sharing your experience with Performance Direct. I'm pleased our operators were knowledgeable and that we were able to obtain a reasonable cost. For any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“Most helpfull”

Helpful Report

Posted 7 years ago

Hi James Thank you for your feedback. Please feel free to visit our Existing Customer pages on our website www.performancedirect.co.uk where you'll find plenty of helpful information should you need it. Regards Emma Performance Direct

Posted 7 years ago

“No nonsense just easy and effortless every time.keep up the good work.excelent prices too.”

Helpful Report

Posted 7 years ago

Hi Mark Thank you for taking the time to leave us feedback. I'm pleased to read that our process was effortless. If you require any further assistance, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“Only one issue regarding telephone contact waiting time. When this occurs please put some decent music on for your customers! may I suggest starting today by the king (Elvis)”

Helpful Report

Posted 7 years ago

“I have been a client with Performance Direct for my car insurance for 2 year if I am not wrong, but this is not matter at the end and i am very happy with this company and the prices are affordable. I will recommended to anyone who wants a good and safe insurance for cars at very good prices. Thank you”

Helpful Report

Posted 7 years ago

“Having contacted Performance Direct to discuss lower quotes I had received, they were very helpful in working out a deal that suited me very well. Very happy with the service .”

Helpful Report

Posted 7 years ago

“Very good service.”

Helpful Report

Posted 7 years ago

“Quick and easy.”

Helpful Report

Posted 7 years ago

“always great service, commission paid to arrange cover seems a little high but it saves hunting around and is probably as good, if not better than others !! communications always good.....I have not had reason to make a claim (and hope not to !!) so cannot comment on service provided in those circumstances”

Helpful Report

Posted 7 years ago

“Straight forward renewal at a fair price”

Helpful Report

Posted 7 years ago

Thank you for the 5 star feedback, I'm pleased that your renewal was a fair price. For any further assistance, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“Wow I get my renewal email and its £40 cheaper than last year ! Most insurance goes up not down ! 10/10 for communication and 10/10 for price and customer service”

Helpful Report

Posted 7 years ago

Hi Adrian Thank you for the great feedback. I'm pleased that you received the level of service that Performance Direct are proud to maintain. If you require any further assistance don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

Performance Direct is rated 4.6 based on 2,739 reviews