Hi Mike
Thank you for the great feedback, I am pleased you found our process and online facilities quick and easy.
Kind regards
Emma
Performance Direct
“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”
“My rating is based only on my experience with Performance Direct which consists of my initial purchase of auto insurance and subsequent renewal the following year.
My renewal quote was higher than quotes I found on comparison sites however when I telephoned the very helpful and friendly staff were quick to match the lower price.”
“Very affordable and friendly service the only complaint is that the automatic renewal that applies at the end of the year. I hope you will give notice before before applying the automatic renewal.”
“I had no incidents, accidents or other contact with PD. yet you doubled my premium. When I went to a search site it showed you 'refused to insure me'?
I went to a competitor and got a policy with a premium similar to last years. That's why I left.”
“Requested photographs of my quad in the garage - despite wanting Third Party ONLY - not Theft.
Wanted me to come up with 21 years of no claims proof. Who keeps 21 years of paperwork? Do they not have databases they can check for claims. (I have never put in a claim in my 45 years of motorcycling)”
“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”
